Big Boy Plumber

Anthony P.

Not a reliable plumber. Lazy and doesn't care about what he's doing. Would not recommend this business.

Vanessa B.

I would rate this company LESS than 1 star if I could. This company is unresponsive & inefficient. They don't answer calls during business hours, schedule appointments and fail to show up, fail to respond to messages left, and have an apparent lack of concern for their customers. Our water heater has been out for more than a week. They came out to assess and ordered a part, but it has been almost a week since it arrived and we're STILL without hot water! They never showed up to install the part after setting an appointment to do just that! This is completely UNPROFESSIONAL and UNACCEPTABLE!

Ryan J.

Contacted through home warranty. Came out and gave an estimate. Approved the work to be done. Never came back (missed scheduled appointment) and stopped answering phone calls. Literally 3 weeks with no hot water. Warranty company finally cancelled their work approval. Avoid by all means.

Emily W.

Maverick was the plumber that came out to our house to investigate a leak. He was friendly and seemed to have diagnosed our leak. However, this fix didn't actually fix our leak. Big boy has not submitted the paperwork to our home warranty which is completely stopping any progress on fixing our leak. The business does not answer calls from HWA or from my husband. The voicemail is full. We are hoping to see progress this week in a response to our calls and texts.

Gerry C.

Another toilet leak.  I tried to look for Ricardo's phone number and ended up posting on Yelp.  I get a message from Ricardo on what the estimate was to fix the issue but he was not free until the next day.  Meanwhile 3 other companies gave me their quotes and there were substantially higher.  When I mentioned the quote I got, one of the callers even laughed at me and said ""good luck"".

Ricardo called me later in the day and said he can swing by the next day if I was still looking for a plumber.  I gave him the job and as usual, he came on time.  15 minutes later, the issue was resolved.  Not sure about the negative reviews he has here.  This is the 2nd time I have used Big Boy Plumber and do not see why I have to look elsewhere.

Anthony S.

If I had 4 hands I would give them 4 thumbs down.Lack of communication. Unprofessional on the phone and didn't have insurance.

Soso D.

Don't even bother using them. This is who we go through for our warranty and never again. They can't even finish their job. Our water heater has not been working properly for months and they just take their sweet time. I understand a few days but MONTHS?? This company is very unprofessional. I called the day off of work because they said they would be coming today to fix the problem. I wait all day. Nobody answers the phone. Nobody calls me to let me know that they weren't coming. I called off a second time because they said they will be coming out but they don't know what time. NO SHOW AGAIN. No call to let me know that they weren't coming. And again nobody answers the phone.

Gerry C.

Another toilet leak.  I tried to look for Ricardo's phone number and ended up posting on Yelp.  I get a message from Ricardo on what the estimate was to fix the issue but he was not free until the next day.  Meanwhile 3 other companies gave me their quotes and there were substantially higher.  When I mentioned the quote I got, one of the callers even laughed at me and said ""good luck"".

Ricardo called me later in the day and said he can swing by the next day if I was still looking for a plumber.  I gave him the job and as usual, he came on time.  15 minutes later, the issue was resolved.  Not sure about the negative reviews he has here.  This is the 2nd time I have used Big Boy Plumber and do not see why I have to look elsewhere.

Gabriela R.

Was not happy with the experience I had with big boy plumber. This review is not based on the actual work since for some reason I could not get them to come. I reached out based on a referral, and made an appointment. I waited for hours for them to come and when they never came I reached out apparently the owner was under the assumption that someone had contacted me to reschedule because he couldn't make it. Fine. I gave them the benefit of the doubt because things happen and oh well. We rescheduled for the next day and while I had a busy day I made sure to be here for a couple hours and wait in them to come. Once again no one came and when I reached out, I was left on read. Pretty crappy experience. Once again this is not based on the work this is based on the reliability of the business. Luckily I reached out to a different plumber who was here within 15 min of reaching out.

Dawna W.

Excellent service. Friendly, great response time. I highly recommend Big Biy Plumming