Big Blue Plumbing & Heating

Abbie T.

This is an odd sort of review, in that I didn't actually have them do any work for me... but I was so impressed by my phone conversation that I felt I needed to give kudos.

I just bought a condo and I'm looking for a contractor to do some HVAC work before I move in. Based on the positive reviews here I called Big Blue. I have a very tight timeline in which I need the work done, and Kevin was very upfront about the fact that he was too booked to work within my timeline, but that he'd like to help me. He proceeded to talk with me for 25 minutes (!!) about my options, his opinions and recommendations, and then he recommended another company that he trusts. What a remarkable experience - so interested in good customer service and honesty that he gave his business to someone else. While I can't have him do this particular job, I ABSOLUTELY will be calling him for any further plumbing or heating needs that might come up.

Kelley S.

I'm in love. Truly. I lived without a dishwasher for long enough and now that I have one, I'm madly, deeply in love. I have Big Blue to thank for it. Josh came to our house to provide an estimate and was so friendly. He asked questions our other two plumbers never asked and on his way out he installed a shower head we had been having troubles with-I never even saw a bill for that.
Big Blue offers incredible clean, quick, valuable, and reliable service. I will, without a doubt, hire them to do our bathroom and kitchen in the next few years. Love, love, love!!

A B.

Amazing service. Scheduled me in right away. Replaced our old toilet with a new one of excellent quality for a really great price. Nice to have a dependable plumber close by. Thanks guys.

Natasha M.

My furnace broke down on one of the coldest days this winter. I found Big Blue through Yelp and decided to contact them based on their reviews. I was a little impatient waiting to hear back because I needed the furnace fixed that day and if they didn't have an opening, I was going to have to look elsewhere. So while they got back to me within 3 hours of me leaving a message on their phone and through their website, I do wish I could've heard back sooner - but again, that was me worrying about whether or not a company I'd never worked with was going to return my call.

No need to worry however because Josh called me back about mid-morning and was able to fit me in in the early afternoon. They were very knowledgeable and we lucked out - they had the part I needed in their truck. They were relatively quick and pleasant people to work with. Very friendly. I'd most definitely use them again.

Sarah B.

As a renter I have not had a lot of experience dealing with repairs. I was very nervous about looking for a plumber myself (to deal with a problem my landlord wasn't addressing). Kevin was very helpful over the phone and was able to book me the next day. He called to confirm the appointment, and his partner Will called me when he was on the way. My issue was a very noisy steam heater, and Will fixed it in about an hour. This included dealing with my very strange landlord, who claimed not to know how to adjust the temperature in the house. This weekend I had blissful, quiet sleep for the first time in two months and I couldn't be happier. I give Big Blue the highest rating and I would definitely use them again.

Sutanuka L.

Awesome guys !!! Thank you for fixing my kitchen sink. VEry knowledgeable guys and will not squeeze you out of your money. They will closely evaluate the problem and give you the right estimate unlike the other plumbing guys who are suckers for money(like Rooter-Man Sewer & Drain Service !)

Rez H.

Kevin was great to work with. My bathroom sink was clogged. I tried everything (even tried snaking it myself). Then I called the professionls. They came, and in a short period of time found the culprit - a peice of rag stuck in the pipes.

Job well done. Will definitely use them again (hope I don't need to though). It took a while for the invoice to get to me. Almost forgot I used them.

Juan Carlos S.

After being without reliable hot water for weeks I gave up on my (now former) plumber and called Big Blue due to the high yelp ratings. He came when he said he would, charged a reasonable amount, apologized profusely for a part needing to be ordered, communicated well, and cleaned up after the job was done.

Sabrina S.

Their number now has a permanent place on our fridge.

Our week began with a water drip from our light fixture, which turned out to be coming from our shower upstairs. They quickly found the problem and started with the easiest lowest cost solution for the problem. Kevin was amazingly attentive, was quick to respond when the initial fix didn't resolve the issue, and the free quote was really free.

They're honest, responsive, and handle problems in an intelligent way that respects you as a person and your home as well. Can not recommend highly enough. Such a wonderful response to such a horrible problem.

Nicole M.

if i could write 10 reviews for these guys i totally would. we have been dealing with a drain fly issue for a few weeks and had gotten to the point of wringing our hands in despair. we had gotten a quote from a different plumbing company which shall not be named here but basically, they tried to completely screw us - maybe not on purpose, but we could have been out thousands of dollars perhaps because they didn't know what they were doing.

based on yelp reviews, we called big blue and kevin came out right away. they suggested an alternative route because it might save us money. he said he believed in starting with the inexpensive solutions and if those failed to work, moving on to more drastic measures. he listened to the whole story and got a lot of information before making a move.

bottom line, he quickly found the root of the problem without having to resort to excavation or anything crazy. in fact, the other company was so far off the mark it was laughable. they also had done a crappy job snaking and using a camera to inspect the sewer line, yet big blue managed to work with the joke of a VHS copy we got from that other company (who has working VCRs anymore?? so grateful for that because that dumb tape cost a lot of money). kevin and his crew came back out to the house to fix the sewer issue the very next day (a saturday no less) and spent a the entire day working diligently on the issue at a fraction of the cost of the other quote.

we're now in a holding pattern to make sure that was the absolute only source of the drain flies, but if for whatever reason, that's not the end of it, i am completely confident that it will be resolved in the most honest, intelligent, and reliable manner possible.

do not hesitate to call these guys if you need plumbing done.

***update - we had our exterminators come back out and spray for existing bugs and the problem seems to be going away - we only have a few bugs here and there now. we are 99% sure that the issue that big blue worked on was the only source of the flies.