Big Blue Plumbing & Heating

Jon T.

Absolutely terrible experience. Quoted me an hourly rate for work done and was highly reviewed on yelp - so I ended up going with them to replace a water heater under warranty.

They arrived - were nice enough - handled all the warranty replacement stuff and came back the next day with a replacement header.. With the wrong heater. They claimed it was the only one the warranty would cover - was a lower power (and cheaper) model than the one I had originally. Guy who did the install was a jerk, scratched my floor with the replacement and treated his apprentice like crap (Literally laughed when he burned his hand several times..)

I complained a couple more times and then called the manufacturer who told me that they should have replaced it with the same model. Finally got them to recognize their error and Josh came over and was nice enough about it - Kevin also came over at a later date.

Around this time their first bill came in. $1000 to replace my water heater under warranty - and the guy was nice enough to ""not charge for any piping."" They were there for under 2 hours and the hourly rate they quoted as $125. Every other quote I had for replacement was under half that total.

About 2 weeks, 5 visits and 20 phone calls later they replaced the water heater with the correct one and I paid $800 to replace an under warranty water heater.

Nothing about this experience was inline with other yelpers experiences.

Sarah C.

I called these guys for a second opinion, when my first plumber gave an estimate too high. Kevin, the owner of the company, came and was incredibly knowledgeable and helpful in discussing the issues -- and then came in with an estimate 30-50% lower than the first company. After that, scheduling was easy and quick, the workman was prompt, professional, and cleaned up after himself -- and the work was excellent. Highly recommended!

Leah B.

From the very start my experience with Big Blue Plumbing was 5 stars! We had a gas leak and needed to have the pipe checked and possibly repaired. I had received a recommendation for Big Blue from a friend and gave them a call. The staff was very helpful at scheduling our appointment, mindful of the fact that we might need to have the gas company come back after them and so they gave me the first appointment of the day. Awesome!

They arrived right on time and were very professional. They showed me everything they did and explained the outcome to me. They also fixed an issue with our water heater that was unrelated to the gas leak but that I had been meaning to get fixed. Oh, and did I mention that our neighborhood lost power while they were there and they kept working to finish the job? This company clearly values customer service.

The staff are very knowledgeable and they do things the right, safe way. I'll definitely continue to use them for future plumbing needs.

Robert N.

I contacted Big Blue for a simple job of cleaning out/tweaking my gas boiler to get it burning below 100PPM carbon. I needed this so that I can get insulation and other jobs done by MassSave at my house, and the carbon measurement is a pre-requirement. MassSave will pay for up to $350 of the price for this boiler work, so of course I wanted to get it done. The only requirement is to have the contractor fill out a form saying they are licensed and did the measurements of the carbon and what they were and send that in along with the invoice so I can get reimbursed.

Called Big Blue, explained them the job, and they set a time to come out. They said they would arrive between 9am and 11am and arrived at around 10:58am. They did not call to remind me or anything so I almost thought they weren't coming but they did show up just barely in time.

I was under the impression that they understood what the work was going to be and were going to complete it on that day. Turns out that appointment was just to give me an estimate. $250 - ok, great I said - that will be paid by MassSave, all you have to do is say that you can fill out this MassSave form for me (as required) and we'll be good to go. Of course we can fill it out. OK, great. Made another appointment about a month out.

The morning the appointment was supposed to happen I get a call from Big Blue and they say they need to reschedule - their equipment is broken - they need to get new equipment. Would have been nice to get some notice, but ok... I reschedule.

We are now over 1 month out from my original MassSave appointment. Big Blue comes, actually does the work, everything seems great. I ask them if they can fill out the form, the guy says he doesnt have all the needed info but he will bring it back and drop it in my mail-slot the next day. Needless to say that did not happen.

Over the last weeks I have called Big Blue multiple times. I have left them a message (which they never once returned) three times. I have got them on the line by calling back later twice, both times they expressed concern and said they would send the form ASAP. Still... I don't have it. Let it be known I also have not received my bill.

At this point, I'm not going to be able to get the rebate from MassSave unless they can grant me an extension... which I shouldn't even in my mind be required to have to deal with and ask for because I went through all the steps to make Big Blue aware of my situation. If Big Blue never sends me a bill... well , okay ... but what happens when they do send me a bill ? Do I pay it ? Does MassSave reimburse me?

This is not the professionalism I expect from a company. They did good work, and I'm sure they do good work. They talk friendly on the phone and everything, and they seem like nice people, but it just seems like they really don't have it together at all when it comes to timing or anything that has a schedule.

1) They showed up right at the edge of their window, without even calling the day before to remind me. [Could let this slide, if not for everything else]
2) They canceled my 2nd appointment on the day of due to equipment failure which they should have known about in advance, since this is a common type of job.
3) They do not deliver paperwork on schedules needed, despite multiple polite requests, and one angry request. (Thought maybe getting mad would help, it didn't really make a difference)
4) They do not send the bill in a timely manner, which requires more intensive balancing of my finances to ensure that I can pay the bill when it arrives. (Fine, its $250... not that much for some people or even me... but imagine it was more ?? would they still do this?? I would not want a bill of any substantial amount of money hanging over my head in some limbo... not cool. I would have preferred the bill at time of service and paid in full !

All in all , I can't feel comfortable recommending them, unless you are very very patient and don't need your bills or anything in a timely manner.

Patrick N.

Best Experience! Go with Kumar to replace your water heater!

Big Blue Plumbing replaced my water heater. Very efficient service and great quality work. I initially emailed to get a quote. When I saw that it was reasonable, I emailed BBP and got in touch with Donna who was very fast at getting a viewing appointment scheduled. Kevin (owner) personally came out to make sure that the work was doable. After scheduling the installation (and water heater removal) appointment, Kumar came out and did some great work. He pointed out what past plumbers should have done and never complained about the close working conditions. Would highly recommend Kumar and his work as he is an expert at this water heater business. I was charged exactly what was quoted and had a great experience with Big Blue.

Jenna S.

We just had a great experience with Big Blue! We had a very complicated gas oven and range installation. Our piping would not go into the unit and we could not tell where the piping ended without ripping up our floor. The team came up with a great, affordable solution. They were so patient and helpful and explained everything to us across the way. Would absolutely recommend their work. We are loyal customers for all plumbing needs moving forward!

Kristina H.

I found Big Blue through Yelp, and as a new home owner I was nervous about plumbing & gas hook ups in General. Kumar from Big Blue came to give us a quote on work to set up a new gas stove line and to do some sink repairs. He was very knowledgeable and gave us a fair quote. We just completed all the work and everything is set up perfectly. He took time to do things right, and explained what he was doing as he went. I'd highly recommend Big Blue.

June B.

I hired Big Blue recently to fix a leaky faucet and leaky toilet. The plumber they sent, Kumar, was great. He was prompt, friendly and professional. My only complaint is that instead of using new toilet stopper I bought, he recommended that I use one he provided which was more simple (and therefore less could go wrong later on). So that was fine, but he didn't know how much it was and the company later charged me $25 for it, which is excessive. I would consider using Big Blue again, but only if the job did not involve new parts.

Kaitlyn T.

Had a great experience with Big Blue Plumbing. As with most plumbing issues, it was a last minute appointment and urgent. My technician, Kumar arrived early, walked me through what he needed to accomplish and gave me a very accurate timeframe of how long the process took (replacing a water heater). Fast and friendly service. Would definitely recommend using them.

Jessica Z.

Kumar at Big Blue was awesome! He did a great job taking out the old toilet and installing the new one. He was very personable, efficient, and respectful of our apartment. I would definitely use them again and would recommend them to anyone!