Big Blue Plumbing

George W.

Definitely not inexpensive. They were very professional but charged just to come out and look at my system. There quote was the highest I received.

Jordan M.

So I had used this company once before to do a simple snaking of my kitchen sink, I thought it was a little pricey but they were super professional.
Then a had a major leak, I called them and they sent out two guys who told me they were going to need to open the wall of my bathroom before they could even tell me what was wrong, and we scheduled a time for them to come back the next day. They gave me an estimate of roughly $600.00.
They never showed up and when I called I was told that everyone was on a big gas leak job and they would send somebody else the next day. Again no show, a day later I get a call that they were sorry but were busy with another big job. We rescheduled for a few days later... it's been a week now and they never showed up, nor called.
I found a different plumber who spent a few minutes investigating and found out my toilet wasn't properly installed, a simple fix to what he tells me was an obvious problem to identify. There would be no need to open any walls, and his bill was less than half the estimate of Big Blue.
this company looks professional, but I think they are shady as can be, and I'm SO glad they weren't professional enough to show up for this job as it ended up saving me a bunch of money to go with someone else!

Charles K.

CAUTION: Big Blue is a scam. They will not quote ballpark figures over the phone for plumbing jobs and they make you pay a trip charge to visit your residence/business. I was looking for a reverse osmosis drinking water system to be installed. I supplied the unit. They wanted to charge nearly $1000 to install it. The tech told me that this is their standard tiered rate for installation. Ridiculous!! They charged me $69 for the visit out here. There were other plumbers that HomeAdvisor recommended, but they were not available, only Big Blue was. They had a high rating and were available. This company seems to be making money trip charges. Buyer beware!!

Walter H.

Big Blue was called out to snake an exterior drain and replace a valve in our inexpensive Sloan Commercial toilet. The Plumbing Technician was very professional, courteous and knowledgeable but the prices listed were almost triple what other contractors in our region charge. I was told that replacing just the valve was not company policy which was unusual at the least but for two simple repairs and a $120.00 part, this company was actually attempting to charge my organization $949.00... HUGE MARK-UP on labor and parts!!!! I would never recommend them to anyone...

P.S.
not anyone...EVER!!!

Danielle B.

I had a water leak at the meter, and of course it was on my side of the meter; so the city told me ""it's on you to repair"" I looked in Angie's list and found a plumbing company, who came out just to tell me, ""I can't repair it today because it's too cold, and they wanted to charge over $600.00 for the repair."" I politely excused that plumbing company. My last resort was Big Blue. The owner answered the phone and was very helpful. Nick arrived on Monday, later than expected but his honesty was very much appreciated. After, Nick assessed the situation and told me, ""well I can fix the problem for $448.00, but just not today."" I felt the pressure rise in my chest but didn't allow it to get to my throat. I politely said, ""Nick the owner said you would be able to complete the repair, and I can't tell my mom after 3 plumbers (Big Blue the 3rd) that she had to wait one more day."" Nick then called his tech West, who immediately arrived and repaired the leak. West was so honest, I requested him to come out the following week to repair a vibration in the plumbing pipes. West arrived and did an outstanding job! He's young and extremely honest. He cares and takes ownership of his work. West was very knowledgeable in his trade and he keeps his word. It is so difficult to find honest people. Even the young ladies, who answered the phones were professionals and did everything they said they would do. My prayer for Big Blue is for them to continue with the outstanding customer service; not to become so overwhelmed and greedy that they lose the integrity of the company. Big Blue our honest plumbers for life!

Kenny B.

They had me at hello.

We just had Big Blue carry out a couple of repairs and are extremely pleased. Our old water heater busted last Friday, and we were faced with an emergency need to have it replaced asap. We rent our Alameda house, and really wanted to get the repair done quickly so as not to inconvenience our tenants. Calls to several other Alameda plumbers resulted in answering machines (no voice mails we left were returned!) or a lack of availability. The earliest we could get an inspection was going to be Monday, with a 3-week delay for the boiler replacement!

When we called Big Blue, in a bit of a panic, we were greeted with the following question from a real person: ""What can we do today to make you smile?"" Nice! Everything that transpired thereafter made me smile. Unlike most other plumbers we unsuccesfuly called, Big Blue plumbers work weekends and were availability Saturday morning. They arrived first thing, with a water boiler in the van, and replaced the water heater by noon. The bill was super reasonable and the work appears excellent.

I've had a couple of calls since to arrange for billing, and had my calls answered immediately. A second job to fix a toilet was also prompt and professional.

Bottom line for me, and the reason I'm taking the time to write a review: even when the work is well done, I do not usually come away from working with a contractor so pleased with the communication. With Big Blue, I received texts (""we're on our way"") and prompt E-mails about the job (E-mail invoice) and spoke on the phone with calm and helpful staff.

Mark W.

We got a quote from Big Blue to replace our radiant hot water boiler. The quote was twice as much as other quotes and no response to why their quote was so much higher. We went with a different company.

Lisa P.

Finding Big Blue was one of the best calls I've ever made.
I knew I had a major issue to deal with, but I didn't understand the extent of it until Mike showed up and we began exploring the situation together. He proceeded to work with me with as much communication, speed, and pro activity as I think was possible. Mike cared about my questions and schedule and needs and made an enormous situation as seamless as possible.
I was committed to hosting an event at the edge of the time estimate for the project and when it got down to the wire due to a late delivery of a component the owner, Paul, was there on a Saturday morning to support his team and me in working out solutions. But they did it! They got the work done all while being reachable, flexible, polite, and positive. So much thanks to Mike, Paul and Big Blue!

C C.

people were very friendly and did a great job. left my garage very clean.

Just The F.

8/3: Called big blue. Appointment made.

8/5: Representative of big blue came and assessed the work: Lateral Replacement. Signed work agreement and told work will start on 8/8.

8/8: Further assessment by rep. Told workers will come to dig 2 holes.

8/9: Holes are dug. Told someone will come later in the day.

No one shows later in the day, or the next day.

8/11: Called big blue. Told work will start on Friday 8/12 or Monday 8/15

8/16, 9 AM: Received voice mail that work will start on Thursday 8/18.

8/16, 9:20 AM: BANG! BAM! Workers show up announced to start work.

8/16, 9:48 AM: Received voice mail ""hi, the crew are on your property now to start the excavation. Don't worry they will still be out on Thursday.""

The work was completed on 8/17. While the crew started with a BANG, they left without a peep. Also, left they front gate open with cigarette butts littering the yard.

8/17: big blue calls and wants payment.

8/18: Received invoice from big blue with a written note: Please remit ASAP. As a rule we do not bill. Payment is due at time of completion.""

Question: How are we to pay for the completion of the job when no one told us the job was completed? As said, they came with a BANG and left without a peep.

In conclusion: If you enjoy hiring a company who lacks the simplest communication skills and common curtsey, and you're eager to throw $$ away, by all means do not hesitate in calling these guys.

good luck