Big Blue Plumbing

Andrew Y.

Manny and Nate were incredible! They came on time and were completely upfront about everything they were going to do.

They explained clearly what they think the issue was and was willing to do whatever it takes to get my toilets up and running again.

While they were down checking out old pies on an old house, they also pointed out some other potential issues with the work my other contractor did, and gave me a heads up on how that might become an issue.

Great quality service and worth it for the price. Rarely do you meet two people so well spoken and able to complete this kind of work.

Leigh D.

This is a happy ""service recovery"" story and an endorsement of the way that Big Blue Plumbing conducts its business as well as how they educate the customer to support decision-making and value for the dollar.

As Fate would have it, the other plumbing company that I had had lined up to repair my Toto toilet fell ill and couldn't come to work on it. I contacted Big Blue Plumbing to set up an appointment, and all of the business systems worked smoothly (still best to call their office directly, when possible, and get connected to a member of their staff, IMHO). I had an email confirmation right away, a reminder on the day of service, and Manny arrived on time.

The job was a little more complex that I thought, but Manny was undaunted. He did a thorough assessment, gave me my options, completed the work within the time estimated, kept everything clean and made sure I understood the details of the repairs.

Big Blue Plumbing has a commitment to training and supporting their employees, not just sending them out in a van and hoping for the best, and guaranteeing their work. I would recommend them to anyone needing plumbing services.

Carol C.

Big Blue Plumbing provided the most professional, quality and timely service to my 80 year old mother on 5/31/19-6/5/19 whose main sewer line backed up and her home was getting flooded due to grey back water. I live in Southern California (400 miles away) and after one attempt to reach another local Alameda plumber (end of day on a Friday), I was graciously helped by Brittany who assured me that the company will send someone as soon as they could at 8:00 a.m. the next day. My mom was in good hands. Josh and Carlos were extremely engaging and patient with my mom and very communicative with me during the whole project. Attentive and willing to answer my questions as I managed from far away. My mom was comfortable and trusted them. We also appreciated the sms messages that notified us when the plumber was heading to the job and the app also asked to rate the worker on a daily basis. Five stars for a job well done from start to finish. Thank you BB Plumbing!

Isaac K.

When I had a leak in my vanity sink valve, I knew that I needed help pretty quickly. I found Big Blue on Yelp and spoke to Ebony, the dispatcher. She made me the first stop the next day. The plumber that came was Anthony. He was on time and very professional.

He looked at my problem and assured me it was a quick fix. He educated me about why the problem was happening and what he would do to fix it. He advised me on a couple other concerns that I had in my new condo and took the time to write up estimates for addressing those issues. He didn't make up prices on the fly - Big Blue actually has an official price book that outlines their guarantee. Solid strategy to help reassure their customers that they are working with a reputable company that has the same high standards no matter which technician arrives.

Jason T.

Unfortunately, I've had to use Big Blue twice in the past two years -- two different plumbing problems. Like most other contractors in the Bay Area, they are extremely busy. In fact, both times, they were the ONLY company willing to service our house the same day. And let's face it, plumbing problems tend to be emergencies, so I really appreciate them showing up so quickly!

I know other people on Yelp have complained about them not being very good with scheduling. I agree -- I have to call them before every service appointment to make sure they show up. But I assume they're dealing with some other homeowner's emergency plumbing problem, so I don't give them too much grief about it. It's my house; if I can't care enough to project manage the plumber, then it's probably not that important a project.

Big Blue is also kind of expensive. Given -- I haven't had the privilege to use anyone else since everyone else is too busy to bother with my emergencies. But compared to what pricing I can find on the web, it does seem a little bit high. On the other hand, how much am I willing to pay to have hot water tonight instead of next month?

Susan F.

Recently had a great experience with Big Blue... Nick conducted a quick evaluation in no? time at all, and then Manny came out shortly thereafter to do a super job. He explained what he was doing, tackled the job swiftly, and in a snap my toilet was like new. Nice guy, great job! Thank you, Big Blue!

David E.

Back in late September 2018 we hired this company to Replumb a Natural Gas line to the fire place, and install two wall mounted toilet. They sent an employee who left the gas line without pressure checking it and when the new fire insert was installed it leaked like a sieve! Both toilets leaked and one continues to not operate correctly.

Upon calling to complain about this completely shotty work we were told they had fired the employee for similar work on other jobs.

Although Big Blue Plumbing did come back and try to fix all the shotty work. Not once did anyone contact us I had to contact them and threaten them with action. Many phone calls promised were and not returned. I was told the owner was out of town and not reachable. (I'm thinking if this is true he won't have much of a company to return to.)

They did come and put a hole in a new finished and did a crappie job sealing to fix the gas line. It took weeks and additional phone calls to get the refund promised. They did send someone to repair the leaks and attempted to address the toilets which BTW where $650 a piece.

Flash forward to February 2019 and the toilet that was not flushing right exploded (fortunately tank water) soaking my Aunt. Run don't walk away from this company!!

Update 04/23/2019: Hired a new Reputable Plumbing Company and discovered that both toilets had been installed wrong. They stripped the mounting bolts, used old seals and had cracked one of the tanks during the install. Both toilets have been replaced. We have no hope on collecting any of the $2,000 in losses from this joke of an operation. We are also filing a complaint the state and hopefully they will loose their license.

Victor W.

Had to call these folks again as the relatively short connector from my house to the sewer line leading to the main gave up the ghost. They came out at the time promised and said I needed a complete replacement as a cleanout didn't work. It was expensive, but the work was done in a speedy fashion and the workmanship seems to be top-notch once again.

Laura H.

Big blue was predatory? and has pushed my older parents into getting work they didn't need and a ""membership"" so they ""had"" to keep coming back. Then when they did do a big job for them, that was very expensive. Every part of it needed redoing. I walked in the door and turned on the tap in the bathroom and the water just poured out under the sink, then went to throw in a load of laundry and they had moved the washer over so that you couldn't open it because of a bookcase in the way. Then try to turn on the stove to make dinner? and that didn't work either because they had tripped the emergency shut off? while working. Oh and one day they turned up for work without the keys to their truck so they ended up using a tool to cut open the lock on the truck and I thought to myself aren't they worried that someone is going to think they are stealing? that truck but no, that wouldn't be a problem since there? is a larger than life-size? picture of him on the back of the truck.

Tim H.

I was talked into buying a new water heater even though upon retrospect, the old one was in great shape. They just pushed it so hard that I needed to replace it, even though I just needed to fix my piping under my house. The owner himself refused to accept that I neither could afford nor needed a new water heater to the point where he pushed financing on me that I later realized has the most insane interest rates I've ever seen. I'm still paying it off and this was a year ago!

Once installed, the water heater immediately failed. After being dicked around by the awful customer service reps by constantly rescheduling plumbers arrival windows - without even informing me! - I would waste a whole day waiting just to finally call and be told no one was coming. When, weeks after installing, they finally took a look at it, they basically just shrugged their shoulders and tried to say it was a gas pressure issue which is a lie because my old heater worked fine and my house has no problem with gas pressure. They just wanted to pass the buck because they already took my bucks, so to speak.

So months go by after multiple consultations from pg&e tech, the manufacturer 's tech, more plumbers passing the buck, blaming pg&e, blaming me and I just couldn't take it anymore.

Now I takes cold showers and have to accept that nothing gets a thorough wash. All because these assholes just had to upsell a useless garbage lemon water heater that I am in debt for, probably forever. I hope this company gets sued into non existence!