Big Blade Plumbing & Rooter

Mark M.

We have gotten to where we used Big Blade for our rental house plumbing needs. They have always been punctual and are a little higher, but we've been willing to sacrifice that for dependability. Recently I had them out at a rental that had a leaky shower, backup in a sink and the washer leaked according to my tenant. After the guys came and fixed it, I was charged $420. Initially I thought quite a bit of work had been done. I called about it the next week and my tenant told me they replaced the shower cartridge, ran a snake down a sink and installed two water hoses on the washing machine. The repairman told me the sink was draining properly. My question to Big Blade was, do you think $420 was a little high for replacing a shower cartridge, snaking a sink that wasn't backed up and installing two water hoses on a washing machine that leaked? BTW, it still leaks.... They assured me that $420 was actually a discounted price. My tenant said that the repairman actually spent over an hour getting the cartridge at Lowe's which is 10 minutes away and probably spent way less than an hour actually 'fixing' the issues. I will NEVER use them again and will share my experience with anyone who asks.

Bud B.

Had a hot water line leak in my slab at my house in Granbury . Spent half the day trying to get someone out to look at the problem and give me a quote to repair. Curly's was one of only two who would come out, and the other would not do the leak detection themselves , but gave me a number for a referral . Frank and Juan from Curly's made it out and confirmed the leak and gave me a quote to repair. The price was fair and I had them out the next day to perform the work . Another problem was found during the work and corrected for only a minimal charge. They were professional , courteous , and honest throughout the process. I would recommend them without hesitation.

Alan F.

Asked them for a quote to install a tankless water heater, despite promiss to send a quote they never did. Went elsewhere!

Lacy R.

RUN. How this business has 4.5 stars is beyond me. Our house is sitting without flooring and baseboards in two rooms because of the negligence of this company and has been since September. They were called out initially to fix a backed up toilet. Instead of using a camera to search the line, they went in blind and ended up shattering one of our toilets. They replaced the toilet and assured us the clog was taken care of. Great! NO! A week later, I went to take a shower and the water started backing up from underneath the toilets in both bathrooms. I immediately turned the shower off but not in enough time to save our bedroom and hallway from flooding. We called them out again. Once they came out, we asked THREE times if they would camera the lines this time. Again, they didn't bring a camera out with them and would not camera the line. Instead, they tried blindly clearing the clog once more in what would lead to another failed attempt. We paid another plumber to come camera the lines the next day and he found the clog clear as day. We called Curly's back and told them that the clog was still there per the camera footage. They returned, with the camera this time, and they too saw the clog...FINALLY. They apologized several times, taking fault for everything and we were assured by the lead technician that 'Curly's would be taking care of everything.' Meaning the cleaning of the flooding, the flooring that had to be ripped up, the clog, and the baseboards and siding that had to be removed. At first, they were very apologetic and in a hurry to fix their mistake. They sent out Dry Force to check for mold, standing water, and to provide clean up services. Dry Force ripped up flooring and baseboards in our bedroom and hallway, and they also drilled giant holes underneath our bathroom cabinets to dry out the water. Wonderful! Things were being set right. Well, that ended abruptly. When Dry Force was complete and the repairs for the home needed to be done...the owner of Curly's entire "this was our mistake" attitude changed. As we expected, they sent our their insurance company's inspector to assess damages. Curly's owner assured us that they were at fault and that everything should be taken care of. He said that "he made it clear to the insurance agent that this was their mistake." Well, low and behold, the insurance company sends us a letter stating that Curly's Big Blade is claiming no fault and that they will NOT be paying for damages caused by the flooding because WE refused camera service! ARE YOU KIDDING ME?! We had to pay a separate company to come camera the line because they never brought a camera with them, and we asked three separate times for the line to be scoped!!!!! As I stated at the beginning, RUN! Sadly, this company (especially the owner) is made up of dishonest people who will lie to an insurance company to skate out of doing what's right. We are in the process of getting a lawsuit filed in small claims court because of this company. What a shame.

Micheal C.

Was woken up this morning by grapevine water company, had a pretty good leak near my meter, turned out it wasn't my meter so the property management company called Big Blade Plumbing. The two gentlemen were very polite and helpful. They were able to repair it in a very timely manner. Highly recommend their services

John S.

Our kitchen sink suddenly was backing up and slowly draining overnight. This happens every 18 months or so, apparently due to the way some of the pipes in the slab are angled. I called Curly's (who I had not used before) and they sent someone right out. They were here in less than 20 minutes! Cody and JJ were polite, knowledgeable, and friendly. Cody listened to the history of the issue, did his own checkout, and went right to work. It turned out there were stoppages in 2 or 3 places. He was thorough and got them all. He made double-sure that everything was flowing properly. They cleaned up after themselves very nicely. My wife and I were impressed. We have found a new plumbing company to use with this 50 year old house. (And their charge was very reasonable, too.)

Jerry S.

Curly's came out for a busted water heater. Ryan Hayes checked it out and I was told the heater was old, but he reset it and I do not need a new heater. Saved me a lot of money. He said I might in a couple of years. Will call them whenever I need something.

LT L.

Best plumbing repair service we have ever experienced. We called Curly's for the first time earlier today for a clogged toilet and bath drain. From the time we called to job completion was 90 minutes. Cody and Aaron were respectful, courteous, and professional. They diagnosed the problem immediately, explained it to us, and had it cleared within a few minutes. The service call price was very fair and they even cleaned up the bath area. Curly's is our new contractor for plumbing issues. Other service companies should take a lesson from these guys. Definitely call them if you need quality professionals.

Barbara M.

I live in a 1930's home, and just had them do some serious sewer line work. Although the work was not started when scheduled, they did get it finished before my deadline. I can't say enough good things about Master Plumber John. He and his crew (from 2 to 5 guys at one time during the day) did a good job, were extremely polite and asked it there was anything else they needed to do before leaving. John explained what he thought I needed to solve my problem and did not do any extra work that I did not require. I have been using them for about 2 years, and will continue to do so.

Greg B.

I called for a tub drain leak. They sent out Bob and Mike I believe. Did a great job and fixed my problems and the price was good. I would recommend them.