Big Apple Plumbing & Heating

Tom F.

We have an old brownstone in Park Slope, Brooklyn, and recently used Big Apple Plumbing & Heating to help with our conversion from an ancient oil system to gas. From the removal of the old oil boiler to installing the new gas, they were invaluable to making the job run smoothly. They identified the needs (new gas line, chimney lining, boiler, etc) and insured the job went smoothly with all the requisite forms to meet regulatory requirements. Highly professional, responsive to questions, and just plain nice folks, can recommend them without hesitation.

J A.

We've used Big Apple for over 33 years for small to large projects, and we're sold on them when the founder of the company was able to spot the source of a problem in less than one minute. Haven't had that issue since.

Now the son has taken over, and he's as god as his dad. This is that rare honest, reliable and professional company we should all be able to deal with. And add to that, they're super friendly.

If you need workmdown you couldn't do better than Big Apple.

Gretchen S.

I could not be more disappointed. This beautiful family business (Carol, married to Ken Sr, parents of Ken Jr) are qualified plumbers.
They had to make me tear up all of my floors and rip open all of my walls. 100 Year Old Perfect antique plaster. Ouch.

I exhaled and let my pristine antique work go. They missed a connection in a joint.

I tried to respectfully respond (having already let them tear apart my home & paid others to use whatever modern materials exist to ""replace"" my perfect antique work,) and the reply is
""Plumbing warranty is 1 year maximum. It took them TWO years to decide they wanted one third of the Job.

That is only DECIDING they didn't want to finish our negotiated job.

A warranty of one year under a sink if entirely fair. When it involves destroying my floors and walls 12 months is a little shy of respectable.

I am the sole owner of a solid antique house. When I called to ask for assistance they threatened to call the Department of Buildings on me.

I did them a favor. I called the NYC Department or Buildings on their behalf and explained that my plumbers either lied to me or just made a mistake, I'm not #Union#1NYC. Building code is complex. Master plumbers are inundated with nonsense paperwork. Journey men are supposed to be able to attach pvc to pvc, which I am told is and isn't up to current code, depending on which plumber I speak with.

I've always paid extra for Carol & her husband & son Ken because they feel honorable to me.

I guess I was mistaken. I would love to have been able to give them 11 out of ten stars. ""11, that's one more.""

Sadly, I cannot.

Rachel D.

Excellent service, fair prices, truly a pleasure to work with all around. To be honest, Big Apple has kind of restored my faith in contractors. I called Carol on a Tuesday and she got back to me same day with a very reasonable quote for replacing my coop building's water heaters. On Friday morning, Ken and his team showed up right on time for our appointment and took care of everything in under two hours. What more can you ask for? If you're looking for a punctual, professional team for all things plumbing (and heating) give them a call.

Janet C.

The Big Apple crew just installed a washer dryer in our basement. They did an excellent job with the venting for the dryer, attaching the proper venting tube to the ceiling and following the lines and edges of the walls. The vent that goes outside the house, through the brick ,is tight and neat...just great.
They had to move many items in our crowded basement and took care of it all...wouldn't let me move a thing...and then returned everything to it's place. They swept up inside and out, and everything looked even better than when they arrived...in addition to having a fully functioning washer /dryer.
They came exactly when they said they'd be there, and I had no problems with scheduling. They were very accommodating to my personal schedule.
I have used this company before for several large jobs, and I'd highly recommend them. Each time the service has been excellent, and the guys are a pleasure to work with, starting with the lovely woman who takes your call.

Joe D.

We bought an old house in Jackson Heights about two years ago; it's come with plenty of quirks, especially in the plumbing department. We use the Big Apple Plumbing & Heating team for all of our issues.

They snaked our drains when we first moved in after the showers and sinks started backing up. They fixed an old broken check valve in the basement and also fixed a passive leak in my third-floor bathroom, which was causing damage to the ceiling of the room below.

In all instances, the team was prompt, pricing was transparent, and they completed the work in line with the pre-work estimates they provided.

I use Big Apple to perform my annual boiler inspection/tune-up every year. I also have them look at miscellaneous issues around the house. They have unclogged a sink and changed two boiler valves for me free of charge.

I appreciate their professional and courteous approach. I highly recommend Big Apple Plumbing!

David E.

This is the worst company in existence, I made an appointment for a boiler cleaning as far back as September after realizing no one ever showed up or called to confirm I contacted them to find out what happened, I was told they left several messages for me that I never received and despite the lie I decided to move forward with scheduling another appointment Today was the appointment and of course no one showed up to my home, I called and was again told they called me and again no one contacted me. The clerk on the phone became very condescending and even made remarks such as either you want to reschedule or not and when I addressed her tone with me an older gentleman began yelling, screaming and swearing at me on the phone he even asked where was I because he wanted to meet with me in a threatening tone. I have never experienced anything like this before and I'm so taken back by the way these people behaved.
They're listed on Angie's list that's how I became aware of their service. Angie's list will get a full report of the unprofessionalism this company should not be in business they have incompetent plumbers who take short cuts and don't use common sense when installing basic things like faucets and vanities I can go on for days about the numerous problems I've had with them however the work on my boiler has been without complaint after a senior gentlemen whom I'm assuming owns the company came personally to my home and found all of the errors made and had someone adjust the repairs to code had this not happened god only knows what I would be faced with. Needless to say I will get a new company to service my boiler and future plumbing needs. DONT BECOME A VICTIM

Jo Ann D.

Make sure you get a quote in advance or you will get RIPPED off Snaking my sewer line it was 299.41 because he was recommended I trusted their Honesty on price which was told $170 BIG MISTAKE stay away My advice

PureEvil B.

Use to work for this company. After being off the books the first few days, they told me they would take care of my pay for those days. Then I was fired on my day off for not coming in while sick. They told me I was first lying, then that I was partying (which I don't even drink, and trust me I'm definitely not the alcoholic on that crew). Then when I went to get my last check, I was intimidate and then the ""owner"" got in my face doing everything to make the confrontation physical, until I told him I was recording since he pulled up to the house. Most unprofessional company I ever worked for. Wouldn't be surprised if they tried coming after me for this review. And just know if you aren't the same race, they're definitely talking about you and your culture as soon as they get in that van. I feel sorry for anybody who works for those A-hole.

Ljuba T.

I decided to invest in the combi boiler since my existing boiler and water tank were obsolete. Navien combi is space saving and highly efficient (I chose the condensing unit). After obtaining several quotes I selected Big Apple Plumbing even though their quote was higher due to added NY city inspection cost.
The installation was quick and seamless. The crew was right on time and very professional. They removed the old units and cleaned all debree. In less than two days the new unit was I place. The result is beautiful and takes hardly any space.
I am saving on energy costs and never run out of hot water. Very happy with my choice. I would recommend Big Apple Plumbing for Navien Installation. They are true professionals.