Big Apple Plumbing

Anna P.

I called Big Apple Plumbing and Heating because the hot water heater at a rental house I manage was not producing anything beyond barely lukewarm water. I was impressed that they were able to get someone out to the house in the same business day that I called, but that was all I was impressed with. Jason, who answered the phone upon my initial call, jumped straight to the question, ""Do you need a new heater?"" Not knowing the issue with my current heater, I explained that I'd like someone to look at it to tell me why it wasn't doing its job. Upon the technician coming out to the property, Jason called me back. He said, ""The problem is your hot water heater is running out of hot water really quickly."" Well, yes, that's why I called for help in the first place. I had to prod him for what was the root of the problem, to which he replied with a great sense of haughtiness, ""Well, it could be that your hot water heater is this so-and-so brand, which sucks, it's 9 years old and probably full of sediment."" I felt like Jason was speaking to me as if I was a child who was in trouble. Then, the only solution he provided was, ""Well, you need a new heater."" When I responded with how he made me feel on the phone call (politely, mind you), he told me I needed to call another service. Rather than educating me through what the issue was and why it would be better and more effective to replace the current hot water heater with a new one, he made me feel like I was an idiot who was demanding the world when all I asked for was more of an explanation than, ""Your hot water heater is running out of hot water quickly."" What a terrible experience. I own several homes around Denver, and I will NOT be using this service to help with ANY of them.

Update to my review: Jason just called me back to ask me about this review (within minutes of me posting it), and when I politely stood by everything I had written above, he told me that I was a terrible person, twice. Quote: ""You are a terrible person. You are a TERRIBLE person. You have a great life."" I am truly speechless.

Second update to my review: Jason's account of our interaction is untruthful, misrepresented, and conveyed in the same, defensive tone with which he spoke to me on the phone after I asked him what was wrong with the water heater. I asked questions on the call because he did not provide an explanation of what wasn't working before telling me I needed a new one. I was never rude; just honest that I felt like he wasn't being upfront with me. That seems to be what set him off. The account of his follow-up call upon me posting this accurate review is verbatim what was said to me. I will not be bullied into taking down this review. User: take heed.

Lara C.

I called Big Apple Plumbing about a week ago to set up an appointment for a freeze broken pipe fix. Jason knew exactly what the problem was after describing it over the phone. Disraeli showed up this morning on time and got right to work. Super fast, super clean, and solid work. Very very professional. I look forward to using this company again.

Mark P.

Just had a very positive experience with Big Apple Plumbing and Heating. Called yesterday and Jason the owner picked right up. He was able to come by today to look at our issue and had one of his crew (Disraeli) come by to do the work this afternoon.
We had just bought this house and there were a pair of water supply lines were sticking too far out of the wall to accommodate a new vanity that we were trying to install. Because they were coming out of the wall on a curve (rather than straight out as is normal and correct), we had to have Big Apple break into the wall and rebuild the lines so the would come out at right angles. We had them do this for another bathroom as well, since we were going to be purchasing a new vanity for that as well and didn't want to take any chances, since the lines were sticking out quite far.
Anyway... Disraeli was friendly and professional and did a great job for us.
Thanks, Big Apple!

Lewis B.

I can't recommend this guy enough. This review won't even do this man justice. Jason came to my house and gave me an estimate and stuck to it. He did a nice job, he's clean and organized, and he's knowledgeable.

The one time I didn't use him, I actually used amazon home services. The plumber for amazon home services cut so many corners, we ended up with a leak that destroyed our cabinetry and floors. On top of that the amazon home services guy used our bathroom and left poo in the toilet. He dragged dirt all over our house and also he left a mess all over our house when he installed the water system.

Jason came out and wrote up his testament of what had happened and took care of the leak swiftly. Now that we have $10-30 thousand dollars worth of water damage we have learned our lesson. A) never use amazon home services b) always use a five star plumber and that's what Jason is a five star plumber.

My review is longer than most. I cannot be stopped.

Meaghan T.

We've had this company out to our house a few times now, most recently to help us figure out a leak coming from our swamp cooler hookup outside. Apparently all we needed was a washer on the stupid thing and even though we could have been charged, Jason graciously did it for free. Even better, he showed us how to winterize the unit ourselves so we don't have to spend $175 each year to do it. We will absolutely continue to use Big Apple Plumbing and recommend them to anyone! They're reliable, fair and all around great to work with.

Allie M.

I called at 8:50am and left a message, Jason called back 20 minutes later. Said his tech would be out around 10 or 10:30 - got here at 9:45. Fixed the sink promptly, everything said and done before 10:30. Great prompt service, would definitely use these guys again!

Jeff P.

Needed new valves and hoses on two (hard to get to) basement bathroom sinks. Call back from initial inquiry was fast, scheduled when I needed it done, Disraeli showed up on time (actually early) and got the job time in the time quoted. Nice work with quality materials. Only complaint (and not worth losing a star over) is I wish I knew they charged 3% for credit card use, didn't have my checkbook handy! Will use again!

Jennifer P.

So far, so good - submitted a request online and Jason called me back within 1 minute (literally!). Will follow up on review once the work has been completed, but I already like this company better than the prior 2 plumbers that haven't fixed the problem!

Brad S.

Cool guys! Came out on time, fixed my kitchen sink plumbing as requested. Quote was $400, ended up being $500... I think it was pretty fair for the work they did. Thanks!

Tf C.

Disraeli was prompt, courteous, showed me the work and testing he did, left the areas spotless and reviewed the receipt and labor warranty. Seamless experience from working with Jason by phone to the end of visit. I will update if any problems with the work, but I do not anticipate any. I would recommend them to my friends and neighbors.