Bienvenu Brothers

Nik N.

I have used Bienvenu Brothers in the past, but after my most recent experience I am concerned I might have been overcharged then as well because I am a female that is clueless to HVAC units. Our upstairs air conditioning went out last week and we had their AC man come out, he came out the next day which was prompt enough. He and another worker spent about 30 minutes at the house and told me we had a leak in the coil. Leak apparently could either be an inside leak or an outside leak, and because ours was inside it was not nearly as severe. I was informed they were filling it up with Freon because a considerable amount had leaked out and that it should last us around 6 MONTHS. They were going to look at getting us a new coil, but they are on back order due to the pandemic and have no clue when one will be available- Freon apparently was a band aid to the problem. Which I'm thinking okay that's fine, put the Freon in and we will wait to hear on the coil. The bill was over $500 just for Freon and 30 mins of their time.

ONE WEEK LATER the unit is out again. When I call the repair man to ask what the deal is because he said it would last 6 months, he tells me his gauge that tests the unit just says if there is a leak or not- it does not tell him how significant the leak is. Wouldn't you think it is common decency to tell the customer that upfront? Then let them make the decision on their own to spend $500 for what could potentially be nothing? Well they did not, what they did was unethical and they also had not checked into an ETA for the new coil. We had a different company come out today, refilled the Freon for a fraction of $500 and will have a new part in and installed next Tuesday. Also, please wear a mask when you enter people's homes.

Marty H.

Dave at Bienvenu Brothers went well above and beyond helping us with an on demand water heater that had to be replaced. He was conscientious, courteous, and very professional. He and I had several conversations about the issue and he kept me well informed about the process.
He was prompt and arrived as promised. Thanks Bienvenu! I'll be calling you again.

Steve C.

Outstanding service and professio al people. We have a rental property in Metairie, and we live in TN, so quality service companies are very important. These guys are the best - period. We have used their services for almost 10 years and will continue to do so as long as we have this property. We highly recommend this business.

Mandy M.

We had someone from Bienvenu come out to look at our A/C to see why it was covered in condensation and also why there was a smell coming from the ducts. A tech was here for approx 30 minutes to try and diagnose the problem. He ended up giving me a couple scenarios as to why we may have these problems then slapped me with a $175 bill. He also said we could get 5 different people to look at it and there could be 5 different opinions. I didn't expect him to come out for free but that price seems outrageous just to ""diagnose"" the problem. He didn't do anything to actually fix the problem. He said that was the minimum charge just to come to your house. I think they should tell you the price over the phone when scheduling so there are no surprises. We ended up having another company come today and they fixed the problem
in an hour. I would steer clear of this company, we literally put $175 in the garbage can.

Renata T.

I regret ever calling Bienvenu Brothers to come out and look at a plumbing issue. I called last week and was told that someone would call me this week to arrange to come out to look at it. I waited the week and they just called to tell me that they could send a technician right now. I informed them that I am at work and asked if I could meet them later. I was told that they don't schedule that way and I would only get 20 minutes notice of any appointment, which I can NEVER do...unless I agree to pay them an additional amount for after hours service.

Matt G.

The Bienvenu Brothers were great Dave did a great job with my repairs and was really professional.

Sharon T.

Outstanding plumbing company. Local and family owned. Prices reflect their expertise, but well worth the cost in efficiency and speed of repairs. Have never had secondary work required on any of their repairs. Highly recommend.

Ciara C.

Showed up promptly but be sitting down when they tell you what they charge. $500 for a video inspection with the included water jetting was a bit rich for me and that was just to diagnose the problem.

Claudia K.

They came out look at my situation, said he didn't have part with him to fix it. He told me to call his office and set up another appt and he'd get the parts. Then said I'd have to pay for 2 service calls. I paid for that waste of my time and called someone else!

Miller G.

I had a clog that I didn't know about until water from a drain in my laundry room flooded my upstairs. These guys came out right away and got me back in business. Would definitely recommend!