Bieg Plumbing & Mechanical

Paul W.

NEVER EVER USE Bieg Plumbing!

They charge more than other companies and they don't stand by their work. They snaked a line from our laundry room that was draining slowly. 60 days later and we are having the same problem. Bieg offered to waive the $50 service fee, but wanted me to pay the hourly rate again. They charge $140/hr btw. I refused on principle.

Other companies have done this work for me before and each time they snaked the line further out and it cost me about $30 less. Plus the issue stayed fixed for 2-3 years.

NEVER EVER USE Bieg Plumbing!

Steven C.

Rude customer service and shoddy plumbing work. A St. Louis institution. I would never recommend this to a friend. Maybe my worst enemy. Mark b. I feel I must apologize for not being specific. The issue is not with you being unable to release information to me. I was expecting that, as I also work in the field. What I meant by bad customer service, is the service representative who picked up the phone, and pathologically interrupted me as I'm trying to explain to her why I'm calling. Mind you this is before she has even realized that she should not be giving information to me. At this point she is just trying to find out why a new customer is calling. The rudeness displayed was astonishing. You guys are reputable company that does a lot of business in the area, but that does not mean that I am required to give you my business. If this is how you treat all new customers, it is a wonder that you guys are still in operation. As far as shotty plumbing work, I am referring to the repair that you made, and yet cannot get a camera through the exact spot that you fixed. Unless you WERE able to camera past the repair, and were held up at another spot. Either way your repeated refusal to surrender the DVD that was made, either to myself or the sellers realtor, is equally astonishing. I have spoken with other plumbing companies, and the general consensus is that they don't understand why a camera would not make it past a spot that has just been repaired, nor the refusal to release the DVD. It is a simple request, and one that I am starting to think is not being for filled because the task was never completed even though it was in your contract that YOU WROTE. Thank you for jerking me around through this whole process, and thank you for the experience.

Tisha U.

This has got to be the worst plumbing company that I have ever not had the chance to work with. Their incompetence to make and schedule an appointment and lack of customer service leaves me horrified that they are still in business. First I called to make an appointment to have someone come out and look at my sewer line. But nobody showed up. Then I called again to find out why someone didn't come out and I was told that The technician does not have time to go to appointments that have not been confirmed the day of and that I needed to call and confirm my appointment the day of my appointment . So I made a second appointment, but the technician was on vacation so I had to wait a week. I made sure to call the office to confirm the day of my schedule appointment. the woman on the phone assured me that someone was going to be coming. Again no one came.
During my third call I asked if the technician had come out and checked the sewer line. The woman on the phone said that she didn't know and that she would have to give the paperwork to the boss but he wasn't there that day. On my fourth call I was told that no one came out to see the sewer line and that an estimate will not be written out, because I do not live in their area.
What type of company leaves it up to the customer to confirm an appointment the day of, and leave them hanging if they do not service their area?

A J.

This is my second rave review for Bieg! Professional, efficient, friendly and much appreciated! Dave and Tom were our ""rescuers"" today and did a fabulous job!

Jon G.

Dave K was my plumber today. I needed a new kitchen faucet installed. He was awesome. Installed the faucet and two new supply stops in less than 45 minutes. I work for a commercial plumbing manufacturer so I am very picky about installation quality and integrity.

Will definitely use Bieg again.

Robert M.

Today Dave from Bieg Plumbing came to our house to fix our plumbing problem with our bathroom toilet. He was friendly, professional, efficient, and did a great job. He explained what he was doing and cleaned up. And the bill was reasonable and understandable. Great experience

Pat K.

Today the nicest and professional plumber repaired our burst pipe and put in new frost free faucet. He arrived on time. Much appreciated. He explained exactly what was needed. Had to opened the drywall access panel by sawing. Of course he asked permission first. But all was very clean when he left. I know how messy drywall dust can be. I recommend this company highly. Even though no one wants to pay for plumbing I was impressed how fast, and professional it all was. Thank you for a job well done.

Sheila B.

Bieg Plumbing replaced the cast iron pipes below the concrete in our basement. They were very specific and itemized exactly what would be done in the quote and stuck to the quote. The workers cleaned up after themselves leaving our basement cleaner than it was before the work. I would definitely recommend them again to others and use them in the future.

Britt H.

Bieg installed a 50 gallon hot water tank for us. They were very careful in preparation as to laying drop cloths on the wood flooring and carpeting. The old tank had much lime and very heavy. Two men struggled getting it up the stairs and out but no problem. Bieg installed a ""commercial"" grade tank. The plumber knew exactly what to do. The unit was county inspected. The only question was up front pricing and final cost as it was a little more than expected but we are satisfied specially with the Commercial unit installed. For a professional installation go with this company.

Britt H.

Lynda H.

Terrible! I made an 8:00AM appointment and they did not show up. Upon calling, they stated they had me on the schedule for ""later in the day"". This is unacceptable when I specifically asked for the first appointment and had taken off 1/2 day of work. DO NOT RECOMMEND!