Bieg Plumbing & Mechanical

M R.

I contacted Bieg Plumbing about fixing the main water valve inside my house a week and a half before a scheduled appointment, stating I needed an appointment in the second half of the day. They told me they could not guarantee an appointment if a hospital or school called and that I should check with them they day of the appointment which I did. I called a 10:00 AM to see if they were going to be able to come out before using 4 hours of vacation time to get this work done. I was home at 12:00 noon and waited and at 3:29 PM they called and said they were not coming out. I lost 4 hours of vacation time for nothing. YOU CANNOT COUNT ON BIEG PLUMBING TO SHOW UP. DON""T BOTHER MAKING AN APPOINTMENT WITH THEM. THEY ARE RUDE AND DO NOT CARE ABOUT CUSTOMERS.

Tim Z.

Would not recommend. Poor service quality and quite expensive for something that didn't get fixed. Was charged for half an hour more ($75) than the service I received because they said they started service at 8:45 AM (instead of 9:00 AM like they actually did) and because the repairman chatted for another 20 minutes, and that was on top of a $150 fee just for showing up. Requested service for toilet that was running. Service man said it was an easy fix. Fast forward two weeks and the same issue still exists. Called to get them to come fix what I'd already paid them to fix, and they said it would be an additional charge for parts and labor (only thing they'd waive was the arrival fee).

Andrew B.

Disappointed! Contacted them about doing some commercial sewer repair; they confirmed they serviced the area. The subsequently came out and communicated they would submit a quote for the repair. Since then I have contacted them weekly asking for the quote; today they advised it was not in there service area and are not going to provide a quote etc.

What I don't understand is; why did they take the appointment and why did it take 4 weeks and 4 phone calls to them before they advised mr of this. Needless to say I won't be contacting them again.

Nemo P.

They are very courteous...professional and reasonable...I've used them several times for home and work and they always give an honest recommendation for the issue. The technicians are respectful and considerate to your issue...I highly recommend Bieg Plumbing for all of your plumbing needs.

Sheri M.

Garbage disposal rusted through and there was a smell coming from the water. Researched and selected our own garbage disposal, specifically, that could be hard-wired to replace the current disposal and called Bieg to install. Plumbe was able to find the source of the smell quickly and replaced the hosing quickly, that was excellent. However, told us our disposal could not be hard-wired and we would have to call an electrician. Refused to look at instructions that explained how it was hard-wired. Also, would not wear his mask properly. Called Bieg to tell them this was an issue was told this was a miscommunication. If I had known they couldn't do it, I would have called someone else to begin with. Now the disposal is installed which is going to make setting it up that much hard. If you decide to use them, I would be very clear with what you need and consider getting it in writing.

Update: The garbage disposal we purchased is a Moen that could be either plugged in or hard-wired. After reading through the instructions, we were able to connect it ourselves in 15 minutes. It would have taken less time if it weren't already installed. Turns out, we didn't need a professional for this after all.

Brian C.

Bieg Plumbing is a bad company to use to do any plumbing work. The work they did was unacceptable. When I called them and politely told them what was going on, they started accusing me for the problem.

They installed and roughed in a shower valve in my bathroom incorrectly. They roughed it in too deep for the screws to reach on the cover plate. When he installed it the wall was open and only studs visible. I was very clear to him that I was adding wallboard and tile and to account for that when putting the shower valve in. The response I got from Bieg plumbing was that since I used a Delta Shower valve from Lowe's it was my fault that the valve was set too deep. They said I didn't use a shower valve from on of their suppliers. To me this is absolutely crazy. A Delta Shower Valve is about as common as you can get. Can you imagine sending a plumber to Plumbing supply to pick out your shower fixture for you? When I set up the appointment they did not tell me about their policy or give me the option to pick out a shower valve at Plumber's Supply. They wanted to charge me again to come out and fix the problem. They were rude and accusatory about the whole situation.

They also put in the shower plumbing crooked, it comes out at an angle so my shower head points in an awkward direction. They said they could not fix this issue.

And lastly, I also had them put in 3 water shut off valves. I told them prior to them coming that I needed a shut off for the toilet and 2 for the vanity. The guy showed up with only 2 water shut off valves. Then they charged me 45 minutes of time for him to go get some from the Plumbing supply. (About $100). Water shut off valves are as common as they come for a plumber. For them not to have 3 of them on their truck or put them in the truck before showing up is crazy. This is not some odd part that I needed. I asked about this as well and they said this is how they operate.

I do not recommend this company at all. They have terrible customer service, they want to blame the customer, they will find ways to charge you as much as possible, and won't fix something that they did wrong

Denise S.

STAY AWAY !!$1860.00 plus to remove and install a water heater is OUTRAGEOUS I had Bieg come to my house to Put an expansion tank on my water heater, bring it up to code and pull a permit so it would pass St Louis County Code. Joe came and said he didn't have time that day because I didn't ask for all that. I called twice to make sure they knew what I wanted, apparently they don't listen. VERY CONDESCENDING don't know if it was because I was a woman or they are like that to everyone.
Two weeks prior I had Mark from Bieg clear my drains from tree roots now Joe said I have a slow sewer drain WHY? after paying $ 300 this isn't fixed. After installing the water heater my laundry room sink does not work, per Joe calcium build up so now I have to buy a new faucet. Totally feel like I was taken advantage of after a total of over $ 2,400
NEVER NEVER would I recommend.

Margaret B.

Bieg incorrectly installed a garbage disposal. When I discovered it was leaking, I called for service. They charged $200 to correct their error.

Wendy M.

Just called to inquire about their plumbing services and encountered the rudest lady on the phone. It was like it was an inconvenience for her to provide any information as if that's not her job. Not sure of the quality of their work because I couldn't get past the terrible customer service.

Paul W.

NEVER EVER USE Bieg Plumbing!

They charge more than other companies and they don't stand by their work. They snaked a line from our laundry room that was draining slowly. 60 days later and we are having the same problem. Bieg offered to waive the $50 service fee, but wanted me to pay the hourly rate again. They charge $140/hr btw. I refused on principle.

Other companies have done this work for me before and each time they snaked the line further out and it cost me about $30 less. Plus the issue stayed fixed for 2-3 years.

NEVER EVER USE Bieg Plumbing!