BG Plumbing

Glenn N.

we were trying to become more energy efficient, so we decided to install a tankless water heater. we selected BG plumbing based on the numerous 5 star reviews posted on yelp. Tsanko (the company owner) agreed to travel from Fremont to Los Gatos to give us an estimate.

it only took Tsanko a few moments to determine that a tankless water heater would not be in our best interest. (we have galvinized pipes, which he explained do not work well with tankless heaters).

we feel badly that this was basically a wasted trip for him. but we appreciate his professionalism and honesty. we didn't know that tankless water heaters and galvinized pipes don't work out well. he easily could have done the work for us and collected the money and left us with a less than ideal situation.

but he didn't, and for his honesty we are grateful. when our old water heater needs to be replaced, we will definitely give him a call.

Satheesan N.

If you are faced with a challenging plumbing work call these guys. They gave me a reasonable estimate(was not the cheapest) , kept their appointment and finished the job in time. The quality of their work was very good.

Christina C.

If you're trying to decide whether to DIY or call this guy, save yourself the time (and shame of failure), put down the wrench (plunger?) and dial that number.

I like to consider myself pretty handy, so when the sink needed fixin' I took on the (seemingly) simple job. A week and a dismembered sink later, we gave in and called BG Plumbing and were given a reasonable quote over the phone.

This guy was nice and professional.There's a good reason he's so highly rated on Yelp (that's how we found him). He didn't even mock us for our failure, just explained how he did in a few minutes what took us days of trying (I'm sure we loosened it for him). He even had to make a trip to the hardware store to buy a special tool for the job, but despite that, he stuck to the amount he quoted over the phone. Good guy, good deal.

Sanjath S.

I hope my interaction with all contractors are like this!! Tsanko was great in multiple ways, first, I had a scheduling issue as something else came up for me, he heard me out and was ready to reschedule. Secondly, when he came, he showed up exactly at the time he promised. Third, he analyzed the problem with utmost detail and paying attention to what needs to be done (I had to get a fresh gas connection to the dryer). Third point is the most important, making intelligent guesses and advising whether to do or not to do is most important aspect. Some of these things are not straight forward, as you either pay for the gas connection or a new dryer. It is important to get all the facts before you make the decision. He was very frank in telling me the plus and negatives of gas. At the end, I decided to stick with electric for now as we are thinking of doing some re-org of the room, so it may not make sense to just get some stuff done now. I am very thankful for Tsanko's visit and guidance.

Joy G.

Tsanko just finished replacing the entire pipe and valves at the main entry point to my house, along with the pressure regulator. Once again a job well done.

Paul L.

Class act. They ran a gas line for me in my backyard and changed the water shut-off for me. They were very professional, always punctual and did a great job. Plus they were very flexible in working with me to design the system and get the permits. I highly recommend them if you want a job done right, and for a reasonable price.

steve s.

There is a lot to like about BG Plumbing and Tsanko, the owner. He does all the plumbing himself so you'll know you get the best.
We had a leak in a bathtub and he came out to diagnose it and to give an estimate of putting the tub back in as we had torn it out. He gave a straight quote, as it seems he quotes per the job instead of per hour. The quote was reasonable and because of all the good reviews we hired him. He came on time ready to work, and did a neat, professonal job. There was a small part to finish after we tiled the wall, so he came back within the week we called him back and finished. No hidden charges. He asked me when decisions were to be made, and answered any questions. We will definitely call BG Plumbing for our next plumbing job.

Joanne T.

It is wonderful to find a person who still takes pride in their work. Tsanko is just that person! We were doing a bathroom remodel and he did both the rough-in and the finish work. He was thorough and paid attention to the details. I would definitely recommend Tsanko and we will definitely use his services again.

Sharon B.

We just hired BG Plumbling because we had a leak under our sink that we thought to be our hot water pipe. We were able to get an appointment with Tsanko, the owner, the same day the leak was found. We had originally scheduled to have him come at 2:00-3:00, however he called ahead of time to ask us if it was okay if he could come early. This fit our schedule even better. He showed up at 1:00 and quickly diagnosed our leak as being not only the hot water pipe but the hot water valve as well. Within a very short amount of time he was able to replace our pipe and valve with new ones. We then asked if he had time to take a look at our bathtub, as it had been having draining problems. It wasn't the stopper, it was a clog. He doesn't do clogs but gave me the information on how to fix it. And gave me a contact of a company that does if I am unable to clear it myself. He was kind and considerate and I would highly recommend him. He even took his shoes off before he came in the house, which I thought was a nice gesture.

Andy S.

After checking Yelp for highly rated plumbers that specialize in tankless water heaters in Fremont, BG Plumbing was one of two companies that stood out. When the first plumber didn't call back promptly, I called Tsanko this morning just after 8:30 am, explained that our unit had developed a tiny leak and wasn't working, and he said he could come by around 9 or 9:15.

Tsanko showed up right on time, and quickly diagnosed part of the problem (one of the end-caps inside the unit was slightly loose - and possibly had been since we got the unit a year and a half ago). If that had been it, he wasn't even going to charge us. However, it turned out that one of the sensors also wasn't working properly, and while talking to Navian's tech support, he removed and disassembled the small sensor, got it functioning properly, and hooked everything back up. That did the trick, and things are now back to normal. He also caught the fact that the unit had been incorrectly set to 110 degrees, even though the remote said 120 degrees (something that our contractor obviously missed). It took him just over an hour from start to finish, and the $95 price (his hourly rate) seemed reasonable.

I found Tsanko to be very friendly, methodical, and knowledgeable. It was a great experience all around, and it's nice to know that BG Plumbing is close by if we have any future problems.