Beyond Wow Plumbing

Cullin W.

I originally used S&D Plumbing (who were great), which was acquired by Beyond Wow and are now quite possibly the worst plumbers I have ever experience.

They installed a Navian tankless water heater. Upon initial installation, the condensate line was connected incorrectly, and the drain pan wasn't sealed. As a result, it leaked all over the attic.

During the post installation electrical cleanup, we realized the gas line was loose and they had to come redo the gas connections.

Next, it took 4 months to coordinate the inspection, which failed because they used the incorrect size pipe on the drain line and didn't connect the exhaust correctly.

At the end, they admitted the installation was performed by technicians who hadn't completed their Navian training yet.

It took 5 months, many emails and many phone calls to get a simple water heater installed and inspected.

They don't follow-up, don't return calls and perform poor work with untrained technicians.

I'll be filing a complaint with Texas State Board of Plumbing Examiners and the BBB.