Beyond Wow Plumbing & Drains

Romy G.

I have used S&D for large-scale, complex, expensive work over many years. While they are definitely not the cheapest, they are fast, knowledgeable, and organized. This is why I have trusted them with large-scale jobs, and referred them to others.

Recently, I called them because I have one rental property that had an indoor supply leak. The property is located in the same area as the other homes where they have done work for me. I mentioned this on the phone to make it clear I was a repeat customer, and to not cause confusion with needing to provide a new service address for the call. They made it clear they are too short staffed to service rental properties right now, and at this time they only service owner-occupied properties. I explained that I could be present to meet the plumber, and be present for repair and payment, to eliminate relaying approval and appointment times, but no. They also couldn't recommend another plumber to call.

It's their right to work with whomever they choose, but it's disappointing that they aren't willing to work with a repeat customer when they need a repair. Although they earned my trust after repeated projects, they just lost it when they left me scrambling to find someone to fix a leak.

Stephanie M.

BEWARE!!! They quoted me more than a thousand dollars just to replace 4 outdoor hose bibs which is NOT a complicated job, especially for a professional. They were just old and needed to be replaced. Nothing major. It's probably the easiest plumbing job there is. The hose bibs only cost about $15.00 a piece. I knew what I needed when I sent a request to them and advised the same, and they easily could have given me a ballpark figure, but no. They had to come out and charge me a $75 fee to give me an outrageous quote. What a waste of everyone's time and my money Do yourself a favor and call another company. I do NOT recommend them.

Adam S.

The girl that scheduled & the guys that came out the same day were great. But the company, in general, charges a $75 fee to come out and then hit me with over $300 to fix a garbage disposal. I could've gotten another estimate, but at that point, already $75 in.

I'm still in shock. If you see this, run.

Heather G.

I recently hired S & D plumbing to make some major repairs to my main line. While there have been no issues with the plumbing work so far, I wanted to share the terrible experience I had with this company after learning they damaged my bathroom floor tiles during the work. No protection was placed on the floor and when the toilet was dragged across the tile, it chipped and damaged a good portion of the floor. When I brought this to their attention they initially appeared to be responsive and assured us someone would be out to assess the damages and determine a plan for repairing the tile. The company made several verbal and written promises to follow up but never did. A month later and only due to DAILY phones calls from myself did they finally send out a company to assess the damage and prepare an estimate. The damage was so extensive that the repair company stated the entire floor would need to be replaced. After this S&D us completely ghosted me. I've called incessantly, each time with another promise that the manager will call me back tomorrow, call me Monday, etc. I've never received a phone call nearly 4 months later and I suspect I never will.

When I followed up with the repair company they stated that S&D contacted them and informed them "the customer won't be moving forward with any repairs at this time". This is untrue as I very much would like my floors repaired but am now on my own to either dispute these charges with my credit card company or go to small claims court- of which I plan on doing both. This experience has been and will most likely continue to be extremely stressful. Before you consider doing business with this company, please consider any of the other number of honest plumbers in the Austin area. If S&D would like to reach out to me and make this right, you have my contact information.

Jayme B.

I wanted to go with this company, they were nice and sent two gentlemen to give me an estimate. However, the quote they gave was over double what a competitor had for the exact same fix and they couldn't do it same day either as the competitor did. If you factor in signing up for their goofy subscription service, then it's about 25% less (still almost double). Listen, nobody wants more subscription services, we all have enough already. They want something fixed, fixed right, and a set price. Not a "VIP" service where they do a ton of checks and actually drum up more business for themselves. This is nothing against the technicians, but the company itself. Please assess your pricing model as well as pushing customers to sign up for a yearly package, you're losing business.

Hoover H.

Called to have plumber come out to commercial property to obtain bid to move city meter box and line due to the State of Texas obtaining ROW. The job is a $7,5000 to $12,000.00 job. First person I spoke with couldn't understand what I was requesting and asked some ridiculous questions like "does the water provider know about this" I answered that they would indeed once the plumbing company pulled a permit online with them. It was obvious that she didn't have the expertise to handle this job. So, I told her that and thanked her and she hung up on me before I was finished talking. I called back and spoke with someone else who was much more knowledgeable and she said that she would have someone call and schedule an appointment with me. It has been over five days ago without a call back to schedule. So, I called today and the lady that I spoke with didn't have any notes about my previous conversation with the person five days ago. I have wasted a lot of time with them.

Kathryn S.

We signed up for the VIP service. They are responsive to making appointments & getting a technician out. That service is free with VIP. Then comes the diagnosis & repair quote which is always several hundred. I think some of the newer plumbers need more training before diagnosing & quoting. I was quoted over $500 to install a diverter & I already had the part. I was also told this would not fix the problem. I had another company come out, get on the phone with the facet company, walk through how to install the part, charged way less & problem is fixed.
Weston Lemons was the S&D tech that we worked with last week. He was great & will be who I request from now on. He was very knowledgeable & helpful. I would give him 5 stars & the company 1-2 stars for the pricing.

Jackie T.

I called S&D Plumbing and got a next day appointment. After making the appointment I went on Yelp to read their reviews. I was uneasy so I called them back and told my concerns to Lisa. She assured me and I toke her at her word. Fast forward....Weston showed up on time and begin to evaluate my problems. Yes problems. He was very patience and professional. He explained everything to us a few times and what options would service our needs and pocketbook. We got a few of our plumbing needs take care of this trip. We really appreciated Weston. I would recommend S&D plumbing to a friend. Thank you

Kathy R.

No phonecall as I was promised. Just a response to cover their butts for my yelp review, apparently Im not the only person who thinks they are a rip off. Still outstanding work to be completed. Yes I signed the estimate as they were at my residence. I only got a choice to save about $200 on builders grade new toilet. Nothing in my home is builders grade. They are charging me for hours to get parts and being stuck in traffic. They don't give you an opportunity to tell them what you need before the service call. Based on some cost of parts they are charging over $400 hour for labor. RIP off artists. A hot water shutoff valve cost about $20 retail. 20 minute job. I was charged $186. If anyone thinks that is fair they are smoking crack. Shame on you Brian C. Too cowardly to actually speak to me. DON'T USE S AND PLUMBING without an estimate before a plumber shows up

Marjorie G.

I've used A&d for many years for Mom and myself in Georgetown and picked them up in Taylor but had a sad. So 2 years ago I struggled 8 months with no hot water after February freeze trying to get State Farm to coverthe replumb of my entire house. Tiny house, 10k. After that I had s&d fix my shower too. Tapped for loans on 4500 on this 100 year old tiny house, the sink the fixed for state farm kept coming undone. I think they came once real early 2 years ago but still a problem. I decided due to overhead to wait til June 23 when shower loan was paid to call again. I kept a sink tub under and would empty in my toilet. I April 2023, I had a two strokes at once. I was in rehab from April til 8/31. My cats died there were flea infestation. Horrors. Friends didn't know of those sink tubs under the sink fixing things. They even called S&d when they found it who said the plumbing was put in backwards! Now slight water damage too. Cautionary tail call when the sink doesn't work, even if you're broke and have no money. Generally a good group. They actually fixed it with proper piping separate time and not just PVC!That second sink plumber from S&D didn't know the one who put the plumbing in backwards was from S&D!