Beyer Boys Air Conditioning & Heating

Xavier R.

I had an inspection done on a HVAC unit on the Jan 4th and still have not received the report/invoice. This is the fourth time I have spoken with this company to issue out my report and invoice. I have paid them and for some reason I have not received my report.

Fantastic Company!

Nancy G.

They arrived when they said they would, however the diagnostic was to leave the temp at a specific setting and once it gives out, but a new AC. Not what I would expect as my AC is less than 6 years old. On to the next AC repair company.

J. M.

It's refreshing and nice to see a company in which people have good, professional phone etiquette. Nobody was rushed and nobody rushed me off the phone, and they were kind and warm, too, which is rare in this city. (20 years ago most businesses had professional phone etiquette but not anymore.)

Honest C.

Oh my Goodness, I wish I had great things to say here. I have an HVAC that they serviced. They made sure I paid $700 to "service" the AC unit, and did all kinds of preventive maintenance, from which I paid for - they recharged it and did all the little maintenance... THEN at the end, they informed me that the unit is no good. ($700 completely GONE) They then informed me that I would have to pay $13,000 for a little mini-split, that costs $2,300, without installation. So that leaves the installation fee around $10,000? What else would it be, I wonder? Wow, I only went back to Beyer Boys because my contractor used them. I was warned by so many not to use them. Sorry Beyer Boys, I am not falling for it.

Daniel L.

Do not use this company for service or installation of your HVAC system. In San Antonio, use ANY OTHER company, there are plenty of much better options out there.

Beyer Boys is a complete rip off! Simple repairs = astronomical costs!, company and technicians only interested in raking in $, and promoting annual service plan. Technician disingenuous. Customer service very slow to respond in answering questions about billing.

This job was for a simple solenoid failure on the AC unit with a total cost of over $900!
The basic 50mf/ 440v solenoid replacement cost $318. Also replaced were the hard start saver $317. and a "2 pole electric connector" at $291. Later after we finally got the itemized receipt (which required several calls to the company before any receipt was emailed), I looked up the cost of these parts. (to buy OEM parts for this unit, they would be less than $30, $135, and $15 respectively).

I don't think the technician took enough time to explain the issue with the HVAC unit that needed repair. I think that he replaced more components than were needed to solve the problem. I also felt he was more interested in trying to sell me an annual maintenance plan than addressing the service issue at hand. He kept trying to sell me the annual maintenance plan. After he was working on the unit I asked him if the solenoid replacement alone would have fixed the unit and he said yes, but then also encouraged me to have the maintenance plan. He hinted again that we should have the annual maintenance plan, in saying that the coolant level was low "so the system might not cool as well as expected" That is actually not an issue at all with our HVAC.

After the bill of $916.80 was paid for this very basic problem, which took less than one hour for the technician to fix, we never received a bill in the email. I had to call the company to request a bill. They finally emailed the bill, but it was not itemized at all, it just listed the items repaired and the total charge. I called again and requested that they please send me an itemized bill, including the parts cost and labor costs. This time I received an email with the costs as I stated above, but again no separation of parts and labor costs. I called again and asked to get the full b breakdown, but still have not heard back from them.

The technicians behavior, the exorbitant charge, the failure to promptly send a receipt, and then once a receipt was received, the additional phone calls to get an itemized receipt, and also to request a breakdown parts vs. labor all makes this feel like a RIP OFF SCAM. If the exorbitantly high cost was the result of some sort of emergency labor fee or something like that I would understand that, BUT BECAUSE OF THE LACK OF TRANSPARANCY, I am left with the impression that this is a serious rip off, and deception in business practice. The behavior of the technician also made the service call feel deceptive, because of the focus on promoting the annual service plan.

PICK ANOTHER HVAC SEFVICE COMPANY, there are plenty of options out there.

James S.

I used Beyer Boys for a full system replacement and new ducts. Of the 4 different quotes I got, Beyer was second lowest and I went with them based on their price, professionalism and thorough explanation.

From start to finish, they showed up on time, were courteous, did what they said they would and were accurate in time frames and price.

Almost a month with a the new system, using both heat and cool, and so far everything works great and quieter than my last unit.

The only reason it's not a 5 star review is that the clean-up outside wasn't that great.

River S.

Great company. They are honest and do a good job. Offer a military discount too which is great.

Lupe S.

Absolutely no no no. They wanted to charge $2500 for some duct cleaning for my mom. That's excessive. They literally rob their customers. I about fell out of my seat. You don't want to know the rest of the estimate. Little do they know that I can literally fly a few guys, and do for cheaper than that. Damn. If you don't know everyone, you can get a new unit for $400. Don't do it. They will rob you...shit. And this whole bullshit membership. Oh god. Come on...seriously ‍They sent pictures on an enclosed case. Like...you just can't see that. I'm in shock that they can rob these people but also laughing because it's so crazy. I don't know how they sleep at night.

Nicole L.

I was scheduled to tune up my AC unit but the
Technician name is Michael Huel did inspection like 10 minutes. I told him to make sure blow the drain line and clean pan outside unit. He told me that he came here just inspected. I told him to stop what he doing. I didn't order inspection and why I order for, my ac units still working, so he left and asked to pay bill. What the heck why I have to pay? You didn't do the work I ordered and now you asked me to pay $190 just for 10 minutes inspection. This company is all about money and spam people. I will report to BBB if this they don't solve this problem.

Bob B.

We have been using them do do preventive maintenance on our AC units at work and each time they come out the AC stops working the next day. I called at 0615 this morning after they worked on it yesterday for the PM and was told it would be after 2pm before they could get someone out and stated the technician put in his notes that the outside unit needed a new contactor. He never said anything to anyone here about that and I am the one who signed his laptop. Now they say they need to call back with a quote to fix it. This happens every single time they touch our units and I will make sure we find someone else in the future for our needs. Their customer service are no help. DO NOT USE THIS COMPANY!!! I was forced to give them a 1 star rating because it would not let me send the review with no stars or negative stars.