Beverly Services

Marcy J.

Called four different places on a rainy Sunday morning when our A/C died, including the vendor who installed the system in the first place and told us they could come Wednesday. Beverly was here within two hours and diagnosed and fixed the problem for a reasonable fee within minutes. Fred is our hero! I'll definitely recommend them to others.

Ed R.

Waiting 3 weeks on a part for a newer unit which would be better if not for 110° days
Part comes in gets installed and unit still blows HOT air
What a waste of time and money

Marty W.

Faced with a toilet that would not stop running I called and requested a service call, was told that there was a $70.00 ""diagnostic"" fee plus parts. The technician arrived, determined that I needed a new fill valve and asked me to okay the repair. I did just that and after the worked was completed I was given a bill for $202.00! It seems the ""diagnostic"" fee is just that and the additional $132.00 was for an approximately $15.00 part plus labor of $117.00 for a 20 minute repair. Beware! Ask for what the total repair bill will be before you approve any work. Needless to say I won't be using Beverly Services in the future.

Lynn R.

Granted it was a difficult job in a second floor laaundry room in two family house but therecwerEE multiple issues with Beverly. Let's start with quality and timeliness. After several days of work - which took over a two week period because ""had to order parts"", and supposedly done, had a leak. County inspector appointment made, he passed it with minor adjustment; had to wait again for plumber return; another wait another two days and again told all was ok. Idiot office person schedules inspector without job being done. Plumber finished and again says all ok. I ran load and had major gush and drain back up. Finally assign a supervIsor to come and check and tells me has to be ready piped and another issue his colleague missed. Comes back to repair their work and told again "" have to order parts"" ( this excuse has worn thin) and finally today, original plumber returns ( without a supervisor) and when I ask about the problem, he says ""no problem"" and bad mouths his supervisor.
In addition, each appointment ( this has been over a course of a month), dispatcher says they will be here between 8-9 am; they show up at 10 ( not the plumber fault, dispatcher is wrong. Overall- terrible experience. DO NOT USE THIS COMPAN!

Update: original plumbers return and after an annoying day ( so unprofessional with personal chatter constantly- no wonder their was terrIble) still leakIng. Finally, company takes complaints seriously and sent ""master"" plumber- 2 days later, finally fixed. Why did I have to go thru all the BS.

UPDATE: To add to the total incompetence of the plumbers , except for the one experienced guy they finally assigned to fix all that had been screwed up ( why wasn't he assigned to the job to begin with?) the inept service manager Nick lies and his schedulers lie- keep asking us to be home all day for inspection appointments - no shows. And then try to show up today without any notice. When I called Nick on it, he lied. STAY AWAY FROM BEVERLY!!!

Bill S.

Called Beverly Heating and Cooling for a second opinion on a furnace problem . First Company said furnace was shot-- Beverly had it running in two days( had to order parts). A Shout out to Sean and Adam!!!

Robin C.

The mediocrity starts with their automated phone system. Upon calling, a recording tells you to press 2 for the service department. I pressed 2 and someone answered. I explained why I was calling, and she said, ""Let me transfer you to the service department."" I was on hold for several minutes, then someone else answered. I explained why I was calling, and she said, ""Let me transfer you to the service department."" They put me on hold for another five minutes, then someone answered, I explained why I was calling, and they said, ""Let me transfer you to the service department."" This has happened every time I call. Eventually I got through to someone. My air conditioning isn't working. They sent someone out to diagnose the problem. It took a day and the tech coming back another time to confirm that yes, the compressor is shot and needs to be replaced. It takes another couple days for them to call me with a quote for the repair, I approve it, then they have to call me back AGAIN to schedule the actual repair. So, a week after I initially contacted them, they replace my compressor, charge me about $3k, and THE AIR CONDITIONING STILL ISN'T WORKING. So they're sending someone out later today for another diagnostic visit, for which they will charge me another $90, because they couldn't fix the problem the first time. It's July, the weather is in the 80s at BEST, I'm out $3000, and it's been a week without air conditioning since I first asked them to fix it.

The technicians and the people I spoke to on the phone have all been polite and professional. I just wish they had actually fixed the problem they charged me for fixing.

Kevin B.

Never showed up, no explanation. Annoying when the promise first call and you tell them you have to be at work, agree to it then still don't show

Margaret G.

Beverly Services installed our furnace & air conditioner. We had an issue with our furnace today. Simon T was our tech. He is polite explained what our problem was. The company sent out the part today & Simon repaired it. Can't say enough about their employees. Always very personable. Our air conditioner went out July 4th & Beverly had it fixed within hours. Great employees & great company.

Phil G.

I've been using Beverly since 1995 when the furnace in the house I was renting went out in the middle of winter. I was new to the area and had no idea who to call. I found their listing in the yellow pages (1995, remember) and called them. They came out almost immediately and got the heat back on. I was so relieved. Fast forward to a 40 degree Sunday in 2018, and all of a sudden I smelled something electrical burning. I was able to isolate it to the furnace, so I called Beverly. They were able to get to me within a few hours. The tech was able to determine a circuit board that feeds power to the blower fried, and although she didn't have a replacement board, she was able to jumper it so that the blower could get power. I've got heat! They willbbe back tomorrow to replace the board but in the meantime we are warm.

Crea T.

I have hired Beverly heating and cooling for electrical work, heating repair and now plumbing. They are TOP NOTCH!
From the phone operators to the service personnel you get kind and professional service. Plumber was professional and worked quickly!
Job well done guys!