Beverly Services

Bill S.

Called Beverly Heating and Cooling for a second opinion on a furnace problem . First Company said furnace was shot-- Beverly had it running in two days( had to order parts). A Shout out to Sean and Adam!!!

Robin C.

The mediocrity starts with their automated phone system. Upon calling, a recording tells you to press 2 for the service department. I pressed 2 and someone answered. I explained why I was calling, and she said, ""Let me transfer you to the service department."" I was on hold for several minutes, then someone else answered. I explained why I was calling, and she said, ""Let me transfer you to the service department."" They put me on hold for another five minutes, then someone answered, I explained why I was calling, and they said, ""Let me transfer you to the service department."" This has happened every time I call. Eventually I got through to someone. My air conditioning isn't working. They sent someone out to diagnose the problem. It took a day and the tech coming back another time to confirm that yes, the compressor is shot and needs to be replaced. It takes another couple days for them to call me with a quote for the repair, I approve it, then they have to call me back AGAIN to schedule the actual repair. So, a week after I initially contacted them, they replace my compressor, charge me about $3k, and THE AIR CONDITIONING STILL ISN'T WORKING. So they're sending someone out later today for another diagnostic visit, for which they will charge me another $90, because they couldn't fix the problem the first time. It's July, the weather is in the 80s at BEST, I'm out $3000, and it's been a week without air conditioning since I first asked them to fix it.

The technicians and the people I spoke to on the phone have all been polite and professional. I just wish they had actually fixed the problem they charged me for fixing.

Kevin B.

Never showed up, no explanation. Annoying when the promise first call and you tell them you have to be at work, agree to it then still don't show

Margaret G.

Beverly Services installed our furnace & air conditioner. We had an issue with our furnace today. Simon T was our tech. He is polite explained what our problem was. The company sent out the part today & Simon repaired it. Can't say enough about their employees. Always very personable. Our air conditioner went out July 4th & Beverly had it fixed within hours. Great employees & great company.

Phil G.

I've been using Beverly since 1995 when the furnace in the house I was renting went out in the middle of winter. I was new to the area and had no idea who to call. I found their listing in the yellow pages (1995, remember) and called them. They came out almost immediately and got the heat back on. I was so relieved. Fast forward to a 40 degree Sunday in 2018, and all of a sudden I smelled something electrical burning. I was able to isolate it to the furnace, so I called Beverly. They were able to get to me within a few hours. The tech was able to determine a circuit board that feeds power to the blower fried, and although she didn't have a replacement board, she was able to jumper it so that the blower could get power. I've got heat! They willbbe back tomorrow to replace the board but in the meantime we are warm.

Crea T.

I have hired Beverly heating and cooling for electrical work, heating repair and now plumbing. They are TOP NOTCH!
From the phone operators to the service personnel you get kind and professional service. Plumber was professional and worked quickly!
Job well done guys!

Lanny S.

After waiting a week to have our new a?c installed it took another week to get it get it properly working. I have to thank Miguel for all the time and effort. If it wasn""t for him i don't think my a/c would be working at all. Again a BIG thank you to Miguel!!!!!!!!!!!!

John C.

So my ac stopped working on the hottest day of the year!
I called service on Thursday and they said they could come check it out Friday between 12-5. Of course it was the day of the prom, so it couldn't happen in a worse day. Well it started off shaken, 12 came and went, 2 came and went and at 330 we had to go get pictures so I called and asked if I was still on the schedule.. "" yes it's just a busy day""
Well I had to leave, thankfully my dad said he would stay... 4 I got a call to say they were on the way
At 5 o'clock on the nose, the service man showed up.
I have to be fair, after that It went pretty good
Simon was our repairman and he quickly found the problem and fixed it. He recommend some fixes and off he went
I would recommend Beverly to anyone needed a furnace or ac repaired. They were honest and professional, even though I hate the 5 hour time window they give, I understand and assume that unless it's an emergency, that's the way to schedule repairs

April Z.

James was very patient and great at problem solving. Logan was also very helping in contacting the service managers and getting appropriate service people in a timely fashion.

Jen S.

I will never use or recommend Beverly Services to anyone again. I recommended them to a client of mine to have a sewer video done on a house that they were buying. We had a confirmed appointment for 8:00am, which I had to schedule someone to be at the home to meet the technician. The tech never showed up, so I called in to the office and spoke to the manager (very rude) and was told that the tech went to a dr's appointment to get a prescription and he should be there around 10-10:30. I explained that I was paying someone to be there because this home is vacant and we needed an exact time. I was told that they couldn't give me an exact time and I should understand that emergencies come up. I explained that I should have been called if the tech was not going to be at the appointment. This whole conversation the manager was extremely rude. When the technician finally showed up he didn't even have the right equipment with him and had to have someone else bring it. To top things off we were told that he was unable to scope the pipes because of rust. We had to have another company come out who had no problems at all doing the job.