Best Yet Installations

David A.

We purchased a new oven range through Samsung which includes the installation. They stopped by for about 5-10 minutes, immediately told us it would be $40 to pull a permit and later told us we need 18"" of clearance and that we had 17.3"" of clearance. After this news, they told me to go shop for an LG with 16"" or shop through a local plumber where they do not pull a permits, which i asked ""isn't it required for them to pull a permit before they install it?"", he said ""no, it should be though"". I'm pretty sure by law of Commonwealth of MA it is required.. This company is a huge scam and treats customer that either get free installation like crap and charge them with unnecesary charges. After the plumber leaves I measured the clearance from the cabinet to the countertop and it's exactly 18"" of clearance, our house was built in 2006 so fairly new and should be up to code with MA standards.

We've tried reaching them out several time, no one picks their phone up.

On top of that they closed our install case with Samsung and told them the installation was complete, we've been dealing with Samsung support for a full week for a solution to this mess. This company is terrible I would never recommend them to anyone.

Michelle P.

I had a vanity installed. It leaked immediately after the plumber left, both of the sinks were clogged. The vanity was leaking everywhere. When contacted on the same day, a Friday they said they would be back on Monday. I waited hours and they never showed up. The soonest after that was 9 days later, which is today Wednesday. He said I was ""all set "" I noticed that the sinks were not draining, I told him this. His reply ""I'm a plumber, not a drain cleaner, two different things"" he got in his truck and left!!!! Worst of the worst !!!!!!! Do not use this company!!! I never saw anything like this in my life!!!!! 9 days without a bathroom sink?!?!? Then they leave and it's still not fixed?!!!!! Worst of the worst!!!!

William W.

Bought a Bosch dishwasher from Home Depot and paid for installation. Tim and Kyle from Best Yet showed up. Very professional. Facemasks, cloth shoe covers, big drop cloth to cover the area in front of dishwasher, neither the old dw or new one touched the floor.

They were a little late from scheduled time, but called ahead 1/2 hour before and asked for us to clear out under the sink and locate the dishwasher breaker in our electrical panel before they arrived, and we did both so when they arrived they were all business.

Their install was really smooth. They installed a new Ground Fault plug per new state code - no extra charge. They were here less than an hour and left us with a leveled and clean installed unit. Took away the old unit. Easily better than I would expect from a plumber.

J J.

If you enjoy being ripped off these are your guys!

Too bad you don't know who best buy is going to select to install. In the end it cost about $500 extra for about 15 minutes or work and $40 worth of parts.

Their entire operation is opportunistic price gorging. I should have just refused delivery.

In the end, after the surprise fees, they added insult to injury by charging $30 for an inspection that only costs $20 per the guidelines online.

Kimberlee S.

This is honestly the most unprofessional company I've ever dealt with. We have had two installs from Best Buy with them. BOTH botched! We had a gas dryer installs and paid and extra $400 on site to have everything brought up to code. Come to find out our gas dryer was not properly installed to vent outside. Unknown to us until looking into the crawl space by another professional showed us the concern while he was not even near it doing A different job. So unknown to us we have been using this gas dryer and nothing was being vented outside CONCERNING RIGHT???? Well I called the company's emergency line because what should we do? After and hour and 1/2 I finally got a call back in which was I was met with an aggressive rude and highly unprofessional individual. That attacked me that how DARE I think this is important and an emergency?!! And how he was home and in bed and how dare I even call. I mean since when is calling a company to inquire about an issue like this matter deemed CRAZY and that I should be screamed at? I would NEVER use this company again. I honestly couldn't believe someone would speak to me in the manner after that I had to get online and write this review because honestly I'm still fuming. A simple phone call back explaining to not use the dryer and letting us know that someone could come out tom to fix the issue is all that's as needed. So now I'm left to pay and call a normal company that treats customers like humans so I can feel safe to use my gas dryer. BEST YET should pay for this to be fixed . Since they didn't have a problem taking my $400 on the spot to do the job . TERRIBLE TERRIBLE TERRIBLE do NOT USE THIS COMPANY.

Kay B.

To quote Jean-Ralphio, ""They're the wooooooooorst."" Definitely not the Best Yet. We got a dishwasher from Best Buy who contracted these guys to do the installation. After they left, we discovered a flood in the basement. A pipe next to the dishwasher had been ruptured. It took them a week to come back to look at it, which honestly is way too long considering we had a flood. When they came, they claimed that it was a coincidence that the pipe right next to the dishwasher broke right after they did the dishwasher install. Whatever. They're full of crap. I told them that I found it really difficult to believe that we suddenly have a flood right after they installed the dishwasher, and they told me that they'd talk to a manager and call me back. Surprise surprise, they never called me back. It's been weeks. Screw them. Don't hire them to do anything and definitely be wary of buying plumbing appliances from Best Buy because you'll run the risk of this company doing the install. They don't stand by their work and they have zero customer service. I live in an old house and have had worked with various plumbers over the years to make plumbing upgrades in the house and have never encountered this level of unprofessionalism and poor work ethic before.

Steven S.

If I could leave zero or negative stars I would. Reading through these reviews I wonder if the 5 star reviews aren't from friends and family. Every one star rating was exactly my experience. They came to install an appliance (dishwasher) purchased from a big box store (Costco) and had high pressure tactics to sell WAY over priced parts. $150 for what turns out to be a $15 water hammer arrestor. Total scam business. I challenged the charge with my credit card and won the dispute. Apparently they did one thing right by actually pulling the permit. We'll see if they actually schedule and show up with the inspector. One of the worst experiences I've had with a service provider. As others have pointed out the appliance delivery was not the same as install and removal/haul away. I did a little research and it just so happens that the person from Best Yet who pulled the plumbing permit is also a manager at XPO who does the delivery. Seems dubious at best (yet).

Ming M.

No star - scam-like addons. Came to install washer dryer combo bought from Bestbuy. Pitched about installing two valves to steady up the solenoid in the washer, and charged $100 in a hurry. They end up being just water hammer arrestors, with each being less than $15 on Amazon. If you google, city water pressure is steady enough and you don't even need them. Beware!

Gee F.

No stars review....12/12/19 purchased a gas dryer from Home Depot/South Bay with a customer agreement to install and remove the old dryer. 2 days later the contractor called to schedule the delivery. The next day the contractor called again, explaining due to the holiday, they needed to reschedule for two weeks later. Delivery made, but the delivery won't remove old dryer. ""That's the install contractors' responsibility"". Installation crew comes a week later, however they cannot install the dryer because of ""code updates"". WTF? Gave me an estimated amount of $1500-$1700 for installation. Nope. So all the paid for ""parts needed"" were useless. And the removal wasn't done. It's a scam.

Bruno C.

They swindled me into getting additional items saying it was required etc... besides the hustle the work was awful. The dryer vent fell off after two days. They left greasy hand prints all over the appliance and walls. I complained to Best Buy and they refunded a portion of the install. They said they were going to look into it. We'll see. Avoid like the plague!