Best Rooter Service

Bruce V.

Had them come out to clean out a drain line from a catch basin at the end of my driveway that I knew was partially plugged. When they started, it would backup after a little while as it couldn't handle the hose flow. Turns out it went off in a totally different direction than I expected, got the end properly exposed and they cleaned out the perforated drain line. Easily handles the flow from a hose now. I would definitely call them again.

Malia S.

Be careful!

I called Best, spoke to Drew, and was quoted a $798 FLAT RATE to clear my storm drains with an auger. I was also told by Drew that an auger would be the most gentle and effective way to clear them.

Drew scheduled my work the next day (was surprised by happy about that). I clarified with Drew that they would be coming out to do the work (not to estimate) and time of arrival.

Next day arrives and I am informed that the fee is $798 PER HOUR and that they'd be here for at least 4-6 hours and could not fit me in for a week.

1). I was told they would be working at my house, so I cleared my schedule. I even clarified this with Drew and he assured me they were coming to do the work.

2) A flat rate is an entirely different thing from an hourly rate. What you did, Drew, is called a bait and switch. NOT OKAY!

3). An auger (now I know) is NOT the best or most gentle way to clear storm drains,

Educate yourself re the solution and make sure you get your quote in writing!

Kristin M.

They were effective, on time, and got the job done. And that deserves 5 stars. My only knock on the stars was minimum service fee is $248.
Which is a pretty big shell shock.

Lupita A.

I am new to the area and had a clogged shower drain...due to all the good ratings, I called Best Rooter Service. They were able to come the same day and were able to unclog my drain almost immediately and offered a minimum rate rather than full service as it was repaired almost immediately. Very professional and personable. I couldn't be more pleased. Highly recommended.

Sammy H.

Wonderful service that I am happy to recommend! Chris was thorough and professional. He's also a really nice man and no, I am not his mother.

Carole T.

Being without a kitchen sink is NOT acceptable in any way, shape or form! A friend came by to assist to no avail, blockage was more than 8 ft of snake sadly, much deeper. This same type blockage had occurred about 2 yrs ago.
Our condo exec team called & arranged to have a ""plumber"" come out. Little did I expect such competent friendly service. Chris was timely, very informative & provided fast complete service. Deeply appreciated by this client. Will highly recommend!

A D.

Our toilet was slow to drain and fill which ended with a gurgle! It was either a call to our regular plumber or a roto rooter business. After a mini research online, we decided and called BEST ROOTER SERVICE. Chris and James were on another job site and came after they were done. Chris quickly identified the clog issue (as the toilet & not the line) and James performed the auger. As quickly as it was assessed, the work was done under 30 minutes. We are pleased with Chris and James professionalism, expertise and definitely call them again!

John M.

Chris came out to fix my toilet. He was very polite and quick. He was also tested his work to ensure that the toilet was clear of any backup.

Scott M.

This is one of the best service business contacts I have had in many years.I called and talked to John, the owner, in the late morning about a sewer pipe blockage that had effectively rendered all of my facilities useless. He said that he understood the urgency of my problem and that they could be over between 2:00 and 4:00 PM. They arrived at 2:30 PM and it was immediately evident that they were competent professionals. I have worked wiith many trades over the years and I don't care what the field is being competent and friendly is somewhat uncommon anymore. John and Richard were exceptional. Not only did they analyze the problem quickly and complete the work in short order they were friendly and explained what they were doing as they went along. When they were finished they did an excellent job of cleanup. In my career I worked with many people in the trades and these were definately two of the best. I would recommend this business to anyone.

Tim B.

I started having backyard flooding coincident with a plugged sump box drain. The prior homeowner had attempted to deal with the significant runoff from the slope above with some odd rerouting. Suffice it to say that the cause of the flooding was not obvious and took some thoughtful assessment by Chris and Skyler from Best Rooter. Chris was very clear about the possibility that snaking the drain might not be successful, about exactly how he would cost out the job, and what my options were. They also listened thoughtfully to the information I provided on my prior observations and hypothesis. He and Skyler than slogged their heavy snake equipment across some very difficult, muddy terrain. They were able to clear the blockage. The sump is draining, and an hour later the yard puddling has dissipated. All this was accomplished in an hour.

The cost was quite reasonable, they were both friendly and professional. Chris responded promptly to my initial call, was flexible in meeting my scheduling needs, and called the morning of the service to verify the appointment. As they were leaving Chris provided advice and information on preventive maintenance I could do to lessen the likelihood of requiring their services in the future.

I have no personal connection with this business or the professionals who provided the service.

Highly recommended.