Best Plumbing

Mary P.

WORST plumbing!!!! Does not honor appointment times. Had an active leak in an apartment complex, was assured service between 2 and 4. They tried to come early, no one home. Promised to come during service window. Called after service window to say they weren't coming after all. Meanwhile...water water water. Customer service does NOT care, and hung up.

Sara J.

I had a very disappointing experience with Best Plumbing. I am extremely confounded by their billing system, poor communication, and total lack of transparency. I hired them for a shower faucet repair. After the ""fix"", I received a bill (no itemization or explanation and no upfront estimate) paid $630 for it which I found very frustrating, especially since the repair was non-sensical (the functioning of the handle did not correspond to the base plate, the range of tolerable water temp was about a centimeter, making it hard to shower without scorching oneself or getting icy water, they left a screw out). The faucet failed within the month so I called for a redo. The person on the phone said it was under warranty but wouldn't give me an estimate since they said it would depend on how long it took the technician. The technician returned and serviced it a second time. This time I purchased my own hardware to save on some of the charge. When he came back, he was there for most of day with multiple trips to and from Best for supplies. By the end of the day, only the shower faucet was replaced and not the shower head. At that point, I said to skip it since I was stressed by how much time he was taking. Then I received a bill for $1600. Again, no itemization, no supply costs, no hours, no rate, no note that anything was under warranty and applied to this second bill. When I spoke to someone about needing more detail on the bill, they told me that charge wasn't based on hours... that it was basically a flat rate for a type of job, and that I could have had an estimate at any time. This was completely counter to what I was told over the phone and by the technician. I think the only thing the initial $630 I paid went toward was to cover a service call fee that would have been added if the second fix was the first visit. (Also, if the actual needed repair had taken place at the first visit, I wouldn't have been out the whole initial payment). I also ended up calling in a second time once I requested and received a slightly itemized invoice. The invoice said complete replacement of tub and shower faucet for $1300. When I called back to say that it was only a shower faucet, and not a tub, and that the shower head wasn't even changed out, and should the rate be adjusted since that whole job on the invoice would've taken twice as long, they said no, the total on the invoice was just what it cost. ??? So now I have a functioning but mismatched shower faucet for $630 + $1600 + $200 on hardware I purchased myself.

This is dumbly tedious to report when I could just summarize that I will never work with Best Plumbing again because of the lack of transparency and communication when it comes to their billing practices. It feels very much like they can put any amount on an invoice after the job is done and you are at the mercy of the technician. The people I spoke to and the technician were polite, I just don't trust that they have a consistent, communicable way of billing for work which leaves one with the feeling of being taken advantage of.

If you decide to work with Best, make sure to receive an estimate up front with some clarity about how they plan to charge you. Good luck getting that info from them. I don't think it is possible.

Steve T.

Unfortunately I having to write this review, but I believe it is important I share my experience so that others may make a more informed decision about this company. First let me explain the star rating- for this service I would have given a one star but I've been using Best Plumbing for over 15 years spanning two businesses. I don't think it's fair to base a company on just one experience but when controls fail on multiple levels of management I can't help to think this is now a company policy on how issues are handled. So thus the two star rating but trending downwards.

I originally called Best Plumbing to have two commercial sinks hooked up and to have what's called an air gap installed in the piping. A simple procedure and from all accounts seemed relatively easy. The dispatcher knew exactly what I was talking about I even sent over a picture of what was needed. The plumber came about 30 minutes after the two hour window. I explained everything that needed to be done, showed all the parts I had and he said ok. Not exactly sure what he did for the next few hours because nothing was actually done. Few smoke breaks and a few trips to the truck. I come look two hours later and he tells me he needs a part at the shop and will be back after. I question this as said if you leave now (during rush hour) you won't be back until after 6pm (overtime?). Regardless he would not be finished with the job since there was nothing I could see that was completed. Seemed more efficient to me to get something completed. He said ok and said he would be back at 8am to finish. I specifically asked if he would be able to get this completed by 11am since I open for business at 11:30am. He said yes, be back at 8am. Next day comes and no one here by 10, no phone call nothing. I call dispatch and they tell me he is on another job and he will be in after. 11:30am comes and he shows up. Keep in mind I have a full staff coming in to work (thinking the job would be complete). I have to shut the business down for the day so I not only lose revenue but I'm also paying a full staff. 1pm rolls around and I ask if he's gonna be finished by 4:30- we open back again at 5 and I'm trying to avoid the same situation as before. He says yes and tells myself and my managers he will be completed. Fast forward to 3:30pm the plumber tells me he can't do the air gap because of the setup and he needs to either dig up the cement and do a floor drain or tear out the wall. Why was this not brought to my attention on the first day in the first few hours? I'm not sure. So I need to be open for business. I can't afford to take another huge loss and close for the night. So I tell him to just hook it up leaving out the air gap and I will have to deal with that later. Again I ask if he can finish by 4:30 and he says yes. 6:30 rolls around and things are finally finished and functional! I call and speak to a manager or supervisor who listens and says he will look into this and call me back early the following week. No call. I call back the following Friday to see what's happening and he apologizes because he was sick and says he's going to speak with the service manager on Monday when he has his meeting. Monday rolls around and no call. I call back on Wednesday and speak with him again. He says he can send another plumber out to fix the original air gap under warranty. At this point my patience has run out. It's been a month and no resolve. I ask to speak with the actual service manager and he says he left for the day and he will have him call me the next day. Next day no call. Following day no call. At this point I realize that this is not just a one time thing. First it was the plumber. Then the supervisor. Now the service manager. What choice do I have but to call another company up? I need this to be resolved. I call a competitor. They are out the next day, finished in 1 hour with the air gap. No tearing up the floors or walls nothing. Even better, the invoice is 1/4 of what Best Plumbing charged ($4781.22). I can see now that this is a company wide issue that goes all the way up to management chain. I would have loved to resolved this by phone, email or in person but unfortunately it has come to this. I will chalk this up as a bad decision on my part, a mistake I won't make again. Owners if you get this feel free to call me. The check is in the mail.

Diamond J.

wow i cannot believe the poor customer service i received from the management dianna. truly scary if she is a manager!! i was trying to resolve a billing issue and when i was transferred to her she was laughing the whole time which i found pretty offensive. when asked why are you laughing? she stated im just excited to help you. that's a lie.when i gave a judge judy example of if the issue if it was taken in front of a judge she threatened to disconnect the call. their plumber who is very nice serviced our building 3 times for the same issue that shouldve been resolved on visit 1 or 2, but after over $1100 worth of charges they expect my bosses who are seniors to just suck it up and except the charge. i finally lost my cool and started yelling because she continued to laugh as if it was a joke. i told queen dianna i was going to drive up their to try and resolve the issue in a friendly type of manner.she laughed and said you would end up talking to me. Dianna who made sure i spelt her name correctly continued to laugh and said i'm just excited to help you. who does that? laughing really!!! ive been in the medical field for over 25 years i do not laugh while talking to patients. i feel that we are being taken advantage of and when asked to actually speak to a manager or owner i was given robert in the beginning prior to Dianna who deals with the customer service side. he was nice, but disappeared on me due to what I'm being told a family emergency. I later found out he was sick. Theregore, I was given princess rudeness Dianna. i am dumbfounded and disgusted on how poor the customer service was with this lady. she told me not to use an example using a judge and or court. but it's just an example as we give our kids. she threatened to disconnect the call. Apparently according to Curt Whitehead I guess he's the service Manager their told if legal language is involved disconnect the call! But yet she claims she wants to help. Best plumbing you need to get it together! when asked to speak to an owner or manager they put you to these unprofessional individuals like Dianna. All i can say is im glad you see this is funny!, she laughed the whole time and expecting me to talk the way she wants. i was professional the whole time until she started laughing. i must've missed the joke. i asked to speak to someone else, but she refused so after me yelling i hung up. Also, Im being told when I said I want this resolved or the green monster will come out. I'm told that's unprofessional. Wow! There was no threats at all. I think they need to take a class on dealing with minorities!
I can't give examples or speak the way I want or they threatened not to help you! its so hard to find good customer service. ive been dealing with best plumbing for over 20 years at my other buildings and never on gods green earth encountered such unprofessionalism as i have with this individual Dianna. if you have a billing issue they dont want to help you! they just give you the runaround and take advantage of the elderly. all i can say is karma will come back. god doesn't like ugly. i will be filing a complaint with the bbb and attorney generals office. so Dianna you can continue to laugh at that since you think this is a joke and funny! All we wanted was to find out after over $1100 worth of charges and you plumvrr coming out 3 times for the same issues leak in shower spout. why wasn't this fixed the first 2 times for the same issue! Is that so hard to ask?! I finally got a call from service Managrr Curt Whitehead who tried to check me on professionalism. As stated I was friendly the entire time, but got frustrated for the runaround. Curt stated he will wave the second charge of $506, but he got aggressive and said I need you to call me back when the $608 3rd visit is paid. We have always paid our bills their in a timely manner. While I do appreciate Curt waving the charge, to our surprise we got the bill for the $506 that Curt stated he would wave. I called and left him a message, but no return call. Goes to show they don't keep their word.

Jean C.

Worst Plumbing.

I called ""Best Plumbing"" for a water backup. They sent two plumbers and the entire ordeal took 4 days. I had to call another company to finish the work.

The plumbers lacked equipment and adequate training.
* they ran out of time twice, left, and rescheduled
* their office canceled and reschedule a third visit
* they had a basic snake that did not go far enough
* they wanted to use a high-pressure wash, spent a couple of hours trying to figure out how to use it, and finally gave up
* they tried to cut a cast iron pipe with a reciprocal saw and a regular blade. They got surprised that the blade could not cut it. They said they would have to come back with a different blade.
* they did not have a water basin and had to ask me for one (I kid you not)
* they left some water leaking between cabinet and floor
* they did not use the proper putty on a drain flange. It never dried and had to be replaced.

On the positive side, they were courteous. They really wanted to help fix the issue. They are also cheaper than other companies (if they succeed and finish the work).

As an outcome, I cut my loses. I called another company which was able to clean the clog with a snake in one hour, without the need to cut any pipes. That other company was much more expensive though.

Mike T.

Horrible service. Charge you for the estimate, which does not go towards the final bill. Scheduled three days out with a window, sent an email 20 minutes before the end of the window saying they were not going to make it. Wasted 1/2 a day of work and the couldn't reschedule for 3 days. Went with someone else who will be in tomorrow and does not charge for estimate. I WOULD NOT USE BEST PLUMBING. WORST PLUMBING

Jerome D.

Best Plumbing Compnay is simply the BEST plumbing company you will ever use. Trent and Sheldon were amazing! They are very professional, thorough, informative and cleaned up after themselves.These guys make sure the job is done right and the customer is more than satisfied. Don't go searching for any other plumbing company because you will be wasting your time. I guarantee nobody does a bettter and/or more thorough job than Best Plumbing Company!!

Thank you Trent and Sheldon, you guys turned a frustrating and stressful situation into more than a pleasant/informative experience!!!

David Tetsuo B.

DO NOT HIRE BEST PLUMBING! They were to replace broken garbage disposal in commercial kitchen. BP incorrectly wired the garbage disposal but claimed there was a power issue to the disposal. We had to hire an electrician to look at the power issue and electrician found that there was power but the vendor had wired the disposal incorrectly. We have no problem paying for the new garbage disposal equipment but not happy about incompetent installation by BP plumber. BP has not listened to any of our concerns and insists on charging us full price for the disposal which did not work following their install. They are the Worst Plumbing around. :(

Jeff P.

stay as far away from this company as you can save yourself so much stress -
The owner and manager take no responsibility for thier lack of action and string you along and waste so much of your time leading you on with the most unprofessional plumbing install I've ever experienced.
they seem to only have one what they call plumber on and its always his day off when he's coming to work for you. like they are doing something special. And he just vents about how shitty the company is the entire time he's there.
Quoted this would be a quick easy one day job - 50' of gas pipe installed on the outside of our home for a bbq, pizza oven and fire table. Everything opened up for them to do the install. Job started 11/19 - still fighting with them its now February they tried saying parts weren't in after confirming window for appointment the day before so I took the day off to be here. Wrote email to them about the issue and made multiple phone calls one day of my time now wasted - They scheduled the second visit - NO show another day taken off wasted costing me now more then this project would cost. They schedule a third visit - the morning of was told the tech was sick - Now into December still have everything ripped up for them and all of the items have been in a holding pattern waiting for this work to be done frustrating many individual's and messing up so many schedules across the board. They have destroyed parts of my home. (waiting on third-party quotes to get fixed has to do with my roof) They leave an untrained 21 year old to do and spend days trying to track down issues caused by that individual. The actual plumber leaves to get basic tools needed for the job every day he's here. This entire project is for my wife a Frontline employee at our local hospital. I've been doing everything possible to make her life as comfortable and relaxing as possible and this job has done everything to go against that causing stress anxiety. Ive reached out emailed called and even stopped into the office with no response other then management will be in touch.
Save yourself a big headache and a lot of time and money going with a company that wont destroy your home and cost you excess time. Best plumbing is the worst plumbing company ive ever worked with and ive been working with plumbers for 25 years. Its no my job to babysit or manage plumbers and thats all i've been doing for the past few months. It's absurd Almost every gas connection leaked pipe is like a snake going up the side of our three story home looks like Garbage. They didnt follow the basic plan laid out put connection where they wanted. its bad

H C.

We called them for a leaking dishwasher. The technician came over, found our drainage line was chewed through (presumably by rats), then left (in a rush) everything disconnected for the exterminator to see. The water line was also disconnected and was dripping. He said it would stop in a few hours, it never did. It dripped all weekend. We scrambled and hooked things back up, but called them over the weekend. Zero sympathy on the answering service end even though they created the drip by leaving everything disconnected. (We caught the rat in the meantime). She scheduled us for service the following Monday saying ""oh, every truck has the part you need. It's really common."" Of course, come Monday, they cancel our appointment very last minute after we rearranged everything for someone to be home. They claimed the job before us was an ""emergency"" and we were getting bumped. They rescheduled us for the next day, the technician comes over, and sees he doesn't have the right drainage hose. ""You have a very special Bosch, I gambled on the hose, and I was wrong,"" was his reply. Shouldn't the first technician have noted what kind of dishwasher we had so the second technician could check?? But the second technician had no problem charging us a trip fee for HIS company's mistake and no offer to rectify. We ended up replacing the line ourselves. ""Best"" Plumbing? Hardly...