Best Plumbing & Remodeling Inc

Michael H.

I contacted this company to install bathroom sink hardware (2 new and 2 pre-existing) after I had new countertops installed. Unfortunately I did not purchase the entire components for the pop-up assembly for the 2 sinks with older hardware. The workers realized the missing pop-up assembly parts, and informed my son, who called his father (as I was out of town on business) The workers stated they were unable to locate the required parts at the local Home Depot (2 miles from our home). So the two drains in the master bathroom were left unassembled and non-usable. First Issue Those workers left and never informed my son nor did they leave any bill or correspondence of any kind. But I did have a check already signed in which my son was instructed to fill in the amount. Second Issue The workers stated they were unable to locate the necessary equipment to complete the work. Although, I went to Home Depot on the following day and purchased the parts that were readily available. I received the bill a few days later and called the manager to discuss the amount (this was not a detailed bill). I found the amount to be excessive and the bill did not provide details on how the fees were constructed, especially since the work was incomplete. I requested a detailed bill, this was my 1st request. The manager offered to have workers return and I clearly stated to him that if there was going to be an additional charge then don't bother. Third Issue The workers did show up within the next week, and yes they were planning on charging me, even though I clearly stated to the manager to only send workers if they were going to complete the work without additional costs. While awaiting the detailed bill I received 3 calls requesting payment. I reiterated on those calls that I had requested a detailed bill, which I had yet to receive. A month later I finally received the detailed bill. Fourth Issue It took 34 days and 3 phone calls to receive the detailed bill, what I had been requesting all along.Then soon after another call requesting payment which I stated my husband would take care of on the weekend when he pays the bills. A few days later I was sent a certified letter threatening me to place a lien on my home plus their letter stated that a detailed bill was left at my home, which was a lie. So the high fees for a job incomplete for simple hardware pieces that were readily available at Home Depot, plus the idea to charge me again to finish the job, and then to not provide a detailed bill for over a month after numerous requests and then turn around and threaten me with a lien on my home leaves me wondering how this business performs with: LACK of ACCOUNTABILITY and TRANSPARENCY and an obvious ongoing INEFFECTIVE COMMUNICATION, to consumers like myself. So BUYER BEWARE!!. Also I wrote them a letter explaining in detail all the events and I never received any response, nor apology. I gave them ample time before I decided to start providing this well-deserved negative review on their business practices.

Linda F.

I found a leak under the kitchen sink 2 days before Christmas. Kenny was here at 7 pm that night. He didn't have the part, but stopped the leaking and told me what was needed. I ordered the part and as soon as I called, they immediately scheduled him to replace it. I've always been happy with their service.

Meci A.

When I called them up they said they would be out within 2 hrs. The called me up 30 minutes later and said the guy was on his way. He came out used his pluming snake and was done in like 30 minutes. Then he hands me a bill for $225. The lady on the phone told me it was $100 to come out and the $45 an hour after that. He said they had a flat rate of $225. Nobody told me that and that is crazy. I would never have used them. Get all costs up front with these guys.

Lauren G.

Best Plumbing?? MORE LIKE WORST PLUMBING AND DISHONESTY! Now that I have a chance to set the record straight it is time to do so. The plumber screwed up so it took him an extra 30 minutes to fish out the washer out of the kitchen faucet. I got billed for that screw up. I called them the next day since they had already closed. When I explained the situation they did not resolve it. They ignored me. To make matters worse I was billed for an EXTRA HOUR even though the plumber's took an extra 30 minutes! Since the plumber screwed up I should not have paid for it but they charged me AN EXTRA HOUR! I will not use them again. DO NOT USE THEM if you want the same experience I got! My advice is for anyone who does not heed my warning is to NOT PAY a cent till you the home owner are comfortable with paying what is on there. If not, do not PAY ONE RED cent till the bill is redone and a lower price is set!

Pam A.

They are great. I have had two separate experiences with them. The day I called, they were busy and had to come after hours and did not charge extra. Very reasonable prices and good customer service.

Jessie M.

I had issues in the plumbing at the far end of our house between the toilet and the shower. They were able to come out same day. The tech tried many ways to clear the issue and finally had to remove the toilet. He kept explaining all he was doing, which I appreciated. After an hour and a half, all was clear and he was on his way. It was a little more money than I expected, $350, but we are all clear now with no damage to my new floors.

John H.

I hired them to fix a shower issue which they fixed and also looked at my water filter which had a broken top. I was specific about needing to have the top replaced that I would supply -- plus a bypass valve. That should have all been done on the second trip. Instead, the plumber spent the time disassembling the unit and reassembling it. Then he told me he had neither the time or materials to do the job I had requested -- the bypass. He indicated it would take another 3 hours and probably a couple hundred dollars but he would have the company give a quote. If that was the circumstance he should have known that on trip #1 and been prepared to undertake the work on trip #2. The quote ended up being huge -- several hundred dollars and the billing was not fair because I didn't get the work done I requested. After a few weeks the work they did started leaking. I was able to find a company to fix what they messed up and add the bypass I originally wanted and the entire bill was $255. I wish I had used First Quality Plumbing in Orange City at fist and I'd have saved hundreds!

Barbara P.

Just wanted to write an update about these guys. I keep having a great experience with them. My water heater recently stopped working and I was dreading having to pay an expensive repair bill during the holidays. They were fast and efficient at troubleshooting and replacing the faulty part. The total bill was much less than what I was expecting to pay. They continue to do honest work for a fair price and I can't recommend them enough.

Cristi R.

We recently hired Best Plumbing to re-route plumbing and install fixtures for a bathroom and kitchen renovation and couldn't be happier with their services. The office and owner were very knowledgeable and communicative with us through the whole experience. The working crews were very quick, clean, professional, and respectful to us and our property as we were living through the renovations. We certainly recommend Best Plumbing for renovation projects.

Jose A.

Best plumbing removed an old kitchen faucet and installed a new one. Removing the old one was difficult, but plumber, Brandon, persevered and succeeded. We are very pleased with his competence and friendly demeanor. We would certainly call Best for any future plumbing task.