Best Plumbing & Heating

Kenny W.

I had a Saturday emergency plumbing situation and contacted Best Plumbing I knew it would be after hour charges with time starting when the plumber leaves his home for the job. They advertise being local They sent a plumber from Whitwell Tn to do my job In Harrison Tn . Needless to say the charge was absolutely outrageous. Anyone using this company needs to ask for travel time charges. They are not an honest company

Jennifer S.

My gas water heater suddenly began leaking on a Tuesday night, by Wednesday mid afternoon Best Plumbing was at my house to give me a reasonable quote, and a pleasant chat, which helped my understandable stress level. By Friday early afternoon the new water heater was installed by two very polite and capable young men. One even went an extra mile by making sure a ball valve that was there already for an accessory, would not leak as he noticed a slight leak in it. I had not even noticed that.
The speed in this quality service surprised me. I know how so many service businesses are completely backed up. The leak from the bottom was so bad that I could not turn on my hot water heater even to use the hot water while waiting for the replacement. I believe they placed me on a rush because of that, since at first I was told it would likely be the next week before they could install. Thank you Best Plumbing for living up to your name. There is a reason your company has been in business since the 1960's. Best Plumbing is on my short list of plumbers to call.

G B.

Wish I had reviewed this company's ratings here on Yelp before hiring. I now understand the experience I had. The scheduling staff and technician were all helpful and courteous, although the technician arrived many hours late. I had to call the office to find out what was happening with the schedule as no one called me to explain the change. The work area was left quite dirty. Their initial estimate was nearly double their original estimate. It would have been helpful if the technician had explained why the office's estimate on time was one hour and a half versus 10 minutes. There is also a transportation charge that no one mentioned plus a 1.67 mark up on all supplies. Overall was not happy with the experience and will never use this company again. The owner told me he's been in business for decades and somehow they will find a way to get by without my business.

Liz n.

I have had more than a couple frustrating interactions with this company, the most recent of which being there a return trip to repair a new gas water heater that was spewing water at a rate that completely flooded my entire garage ruining everything in it overnight. In keeping with Best Plumbing's usual level of service, they did not show up on time and left without speaking to me & having not completed the work, due in part to his making the assumption that my gas has been turned off when in fact it is on and has been on without interruption for 15+ years. So, I am still without hot water after calling this morning and speaking with a rude office worker who told me someone would be out before 4 PM today, yet I sit here on Friday night without hot water and when I turn on the faucet I get a horrible noise and air. After calling their office at 4:15 and receiving a voicemail greeting including there after hours rates of $120-$240 an hour, I gave up.

In addition to their shockingly bad quality of work and inability to actually communicate with their customers, they seem to be confused as to the limit of their responsibilities. At least one employee believes he is a member of the state of Tennessee's child protective services as well as part of my neighborhood watch. After a friend of mine showed them to the water heaterwith my seven-year-old daughter curiously following, the plumber made the incorrect observation that my friend, who is epileptic due to a traumatic brain injury, must be ""high and on a lot of drugs"", (something that would've been clarified as the result of an earlier seizure tantamount to a lightning storm inside ones cranium had he actually knocked on the door and spoken to me - the homeowner.)and was moments away from dialing 911 which would have resulted in a disaster. Fortunately yet unfortunately, he instead drove straight to my family's place of business and shared this misinformation with my family and an entire office full of employees who quickly called a family member who was able to put to rest the concerns of this ignorant plumber with a God complex. It must be noted that this plumber never once attempted to speak to me, the person on the service ticket who has called their business multiple times in the past and is also the homeowner before flipping out , doing shoddy work, and leaving without verifying that the problem was solved.

If you need a plumber they are definitely not the best. If you need child protective services then call child protective services. If you need an ignorant idiot with no communication skills and a God complex who comes from an office run by a receptionist Who is rude, uninformed, and tries to carry on multiple conversations at the same time and then lies to you then this plumber is the one for you.

Bennie W.

I had a break in my water intake line and was concerned about the cost because it was at an old oak tree no jokes please, service came early, good, do a great job cost was reasonable not my first time using them always satisfied

Chris M.

Ruined my flooring and walked off of the job after making claims of a bee/wasps infestation. Addressing the technician's concerns I immediately made a call a exterminator and paid an express service charge, he arrived within the hour on the same day, after the exterminator concluded a thorough inspection he confirmed that there was no bug activity of any sort, I immediately called Best Plumbing Co. In hopes of them completing the job that day. I spoke with the receptionist claimed that all of the technicians were on other appointments and she would need to reschedule the appointment. I relayed to her the importance of this being a quick turnaround due to there being a gaping hole in my floor. They confirm another appointment in which sadly on the day of no one showed. I called Best plumbing Co back and kept getting delays and excuses on how more important jobs were given our time slot. Finally when I received a call I was informed that they needed a special part to make the connection which I later found out was a lie. I expected more from this company.

Mark D.

I'm 65 and have had houses for 40 years and dealt with a lot of repairmen and contractors, and this was one of if not the worst experiences I had. I used them to repair a gas line that they had installed for the previous owners of our house. They quoted they would charge ""exact material"" and then refused to break out the material charges. I clocked their hours on site and they claimed more hours on the invoice than they were here. I felt mislead and generally ripped off. My complaints had no effect. After I received the invoice, I check the gas line and it still leaked, but they did fix it when I said I wouldn't pay until it was fixed.

josh m.

Dealing with this company has been a nightmare. They refused to provide a contract and completed the installation without approval. They then demanded more than the quoted price and the product never performed as promised. They also refused to provide a detailed invoice.

They refused to return phone calls or deal with me. I was forced to complain with the BBB and then the company began to threaten me.

I've never had an experience like this and hope I never will again. I was in a bind and called a company straight from the web without asking friends for a referral. I will never do that again.