Best Plumbing & Heating

Gail L.

Best Plumbing and Heating are crooks.
My sprinkler shut off valve broke off last fall
I called this Best Plumbing and Heating. They said they wanted $1500 just to dig it out. Me and my son told them no way.
My son dug it out and purchased all the new fittings needed and repaired it himself. One of the workers came back the second day. We told him we were not going to pay him for anything because it was all done. He took a look at the new pipes and left.
I received a bill for over $ 300 for him being there 1/12 hours. He was there for about 20 minutes. This company lies and charges for things they didn't do. Choose another plumbing company.

Misty B.

Yes yes yes hire this company. Kathleen in office is great. Owner Joe is great. Techs were great. Very responsive. Very quick. Timely. Very informative. They saved me thousands and saved me time and hassle diagnosing differently then another company that I was trying to hire did (they weren't calling me back to return). This is how I know everything happens for a reason. I am thankful for this company and will definitely be using them for my remodel and any other plumbing needs I may have. I am so happy to have hot water after 2 days and with a 6yr old and elderly father that I wish I could just hug everyone at this company! Customer service is lacking in so many ways with contractors these days... not with Best Plumbing!!! You are in good hands.

Reed P.

We had a leak from our upstairs shower show up on the kitchen ceiling. Freaking out we called a technician to come help and after a quick inspection they determined we just had a loose drain on the bathtub that needed to be tightened. They didn't even charge us for the service saying that it was such a quick call! Now we're just a small drywall patch away from putting the whole thing behind us. Absolutely amazing service.

Corrine C.

Ralph did an amazing job getting my sprinkler system set up for the summer. Not only was he efficient, he was friendly and knowledgeable and very willing to share that knowledge with me. Excellent work! Thank you!

Steven P.

GREAT Service!!!!

I had a simple job done - installation of a kitchen faucet

About a month later the faucet became loose.

I called and the problem was fixed.

They were fast and got the job done.

I would recommend them to all I know

Steve Podhurst

Lee A.

I have been using Best Plumbing & Heating for 3-4 years for all my needs managing multiple properties. Joe is the BEST! That's why they call it BEST! He has replaced 2 water heaters, unclogged sinks and tubs, and replaced a garbage disposal for me. He is always quick to get out there and performs a great service at a very fair price! I give Joe & Best Plumbing 5 stars and recommend him all the time!

Cary M.

I am VERY HAPPY with Best Plumbing! I had a water heater emergency and Chris showed up on time and ready to go to work!
I will be calling these guys again for ALL of my Plumbing needs! Thanks Best Plumbing!

Joe T.

I called Joe at Best Plumbing and told him that I needed an extra outside faucet. He was there the next day and in about an hour I had the new faucet. The wife is happy which makes me happy. Thanks Joe for a great job and great service.

Pye W.

So I live all-the-way-out-in-Stead (which is how everyone in Reno always refers to it LOL) and have had trouble getting any workmen of any sort at all to come out here. Prior to contacting Best Plumbing, I had ONE other plumber who agreed to come out, and HE, it turned out, was never even remotely serious about doing any work. Everything I told him I wanted done, he said he wouldn't do, including hooking a sink in to existing water and drain lines. I finally asked him why he even came out and he told me he had ""always wanted to look around inside one of these houses"" (it was built by the Air Force for officer housing in the '50s).

That REALLY creeped me out. A total waste of my time and, more important than that, my HOPES.

Joe came out without a quibble, the only plumber I contacted who did. He gave me a quote in a timely manner. However I was not able to take advantage of it at the time as my son had to relocate for a new job and
he had expenses for buying a new residence, his recent marriage, and all that setting up a new household on top of a long distance move entails.

Then we were just going to put this place up for sale so decided not to fix anything after all. Then I had a very small leak from a supply line in the bathroom so they came out and fixed that and installed all new supply lines for me since not a single one in the entire house worked. I cannot imagine a smaller job but they came out quickly and fixed it up for a very reasonable cost. We were still planning on listing the place without further repairs.

Then just a few days before we formally put the place on the market, I turned on the shower and water came shooting out the walls, washing cement mortar with it. There was a leak behind the 60 year old tiled walls that could not be ignored, and it had apparently been leaking slightly for quite some time. 60 years ago they laid tile on thickset mortar so this required a complete gutting of the bathroom down to the studs to remove the cast iron tub.

Joe sent his crew out and they got that tub out in a couple of hours using a ginormous power saw and various and sundry plumber-ly skills. Dug out the cast iron drain, which I am pretty sure they ended up having to replace as well, and installed plumbing on the opposite wall so I could move my washer and dryer into the house from the garage. Now that I'm on the verge of leaving this house, I have a new tub and an indoor laundry LOL!

In addition, they came out and reworked the plumbing in the kitchen. The original kitchen had the washer/dryer and the water heater on one side, and on the other side a stove, sink, and very limited counter space. I had less than 3' of counter on the L at the right end of the sink and only 20"" of counter space to the left of the sink. No room for a dishwasher.

Previous owners had moved the washer and dryer and the water heater to the garage, and had a Rube Goldberg setup where they ran the drain for the washing machine through the garage wall into the master bedroom closet, then through the back wall of the closet and into the original washer drain in the kitchen. Then they plugged up the hole in the outside wall with cardboard (I'm serious) which had water stains and was buckled from a leak at some point. Joe's crew took all of that out, removed the 60 year old ugly spigots sticking out the wall that had originally been the washer supply lines, and plumbed in new connections for a sink water supply and drain using the existing plumbing. The washing machine was moved into the new ""laundry room"". They disconnected the original cast iron porcelain sink installed 60 years ago and was in bad shape (plus the faucet leaked), capped off those supply lines and the drain on that side, and installed a new whole house shutoff since the old one was immovable.

I am waiting for delivery of cabinetry for the other side of the kitchen where the new sink will go, so they plumbed in a utility tub until the new setup is completed. The faucet I got required that the supply lines go in from the top) but they managed to get it installed ANYWAY, though it took some pipe bending and a bit of extra soldering. I did not realize it was such an unusual installation when I bought it, but they got it all set anyway.

To top it all off, 3 years ago we had the furnace replaced by a guy who was supposed to have the work permitted but didn't. Now I know why. It was not to code. I'll skip the gory details but in short, the Best crew fixed that all up for me in short order. Wish I'd known about Best back then to do the furnace install.

Highly recommended. Finding a handyman to finish the bathroom remodel has been a(n ongoing) nightmare, but dealing with the Best crew has been the OPPOSITE of nerve wracking, LOL! They've been nothing but patient with me and my awful memory. I thank my lucky stars, at least I found a plumber!

James U.

I called them because our water heater pilot light kept going out. He came quickly at the appointment time and fixed the problem within minutes. He didn't even charge us a dime since it was just a simple adjustment, even though he would have been within his rights to do so.

Guess who we call the next time we have a plumbing/hot water heater issue? Thank you, Best Plumbing!!