Best Home Services

Ricky S.

AC went out over weekend contacted Best Home Services. I suspected it was a compactor. I let the Technician know that however instead theTech told me it was low in freon. He then pumped freon into my AC unit causing it to over charge. The Tech informed me later it would cost an additional thirteen hundred dollars to repair the AC unit. I had already given him Three hundred dollars for the freon. These people are not trust worthy please don't use them. They don't deserve any stars. Also the tech didn't show or call on the day he was supposed to do my repairs.

Kelli T.

giving this company the benefit of the doubt.. we gave them a 3rd time to come to our home. and again no show, no phone call!! do not use this company ever!! zero rated.. not the best, but the worst!!! 8/21/2019..

Leonard L.

I called Best early last evening to deal with a clogged main sewer line. They called back promptly. They said they could have a tech out later that evening. They also said they charged $19.95 for them to come out. I repeatedly asked for an estimate of the cost for a simple sewer line clearing. They would not provide it. The tech arrived about 4 hours later. I showed him the access point for the sewer line and asked what the charge would be to clear it. He said $400! I told him I would use someone else as I have had this done after hours in the past. The highest charge I have ever had is less than $180. Daytime the charge is normally less than $100. Had I know what they would be charging I would have called another plumber immediately. To me their behavior is certainly bad and borders on unethical.

Justin B.

They were nice on the phone and got an electrician out the same day I called and the problem was fixed quickly. I scheduled an A/C service for the following week. They called 30 minutes before the appointment and had to reschedule due to lots of emergency A/C calls. Understandable during beginning of summer in Florida. Two weeks later about an hour before my rescheduled appointment they called again trying to reschedule. I said I was already rescheduled and they said no problem and they can make it out later in the day. They called back at 12 and said, once again, that they need to reschedule. I understand people need their A/C working but I've had 2 appointments cancelled. At what point would they make time for their customers who have an appointment?

Dee B.

This company is the WORST EVER!!!!!!!! I was jacked around sooooo much that hopefully somebody, will be saved from this misery! I have reported this to the BBB,too! They already have so many negative reviews already, that I literally had to contact ANOTHER department to file the report because the online reporting was so full!?!?!? They cancelled twice, today, and not personally. They left a message, both times, after I waited 3hours. Then when I called they said that, I cancelled!!!! In addition, when they finally did come out after the 3rd scheduled appt, the tech did not know what a maintenance contract was, and DID NOT know what to do. I literally had to read it to him, and do a check list. AAAGGGHHH! And... the idiot charged me $89 for what was supposed to be part of the maintenance service!?!?!? DO NOT USE THEM!!!!!!! SAVE YOURSELF FROM THEIR TERRIBLE LIES AND NO SERVICE!!!

David V.

Stay away ...promise a time and then the whole day went by. Owner or manager was to call..they had a sweet little lady call. You never get the day back

Denise S.

Sarasota Best Home Service Technicians are great!. The company ensured I knew via email and text when the technicians were on the way. Jared Smith, Joshua McEachin, Leo Pineda, and Ray Enriquez together showed expert, quality, and professional service. When they showed up the system had been changed and disconnected just to work, and my home would freeze downstairs but be hot upstairs.They tackled my Zone system and put it back together as if the system was new. Chris came out to do the assessment and brought to my attention things that were not code ready. These things upon further researched could have caused me some serious money in damages if gone unnoticed. I would definitely recommend Sarasota Best Home Service in the future and for my AC needs.

Joseph H.

I previously gave this company 1 star because of its billing practice of providing an up front bill before starting the work. in my case I calculated the labor charge at over $200 an hour for an electrician who I felt did good work. As it turned out they had to come back 3 times because of problems with the internal wiring. I am sure they lost money on my job.As I said in my first review, the electricians they sent were impressive and did good work. in my case they returned to the job until they were able to fix the problem, which wasn't of their making. The company never balked at returning to complete the work for no additional charge I would recommend negotiating up front by asking how long they estimate it will take them to complete the job. compare their answer with the proposed bill. They will explain how they got to the number. I would definitely use them again.

Valentina R.

The worst experience I had!!! Just for an estimate they charge $289 and they tell $19. Don't ever give them your credit card!!!!! Prices are extremely high. Will tell all my friends- clients- DO NOT USE this Company!!!!

Aleksandra K.

I would give them zero stars if I could. Deceitful business practices, unbelievable rudeness and unprofessionalism. I initially reached out to this company on Thumbtack and was contacted by one of their branch managers from Naples. I explained the 2 minor projects that we need completed with partial electric and plumbing work. Adam gave me the price for both of $280.00 which was $80.00 over than what my parents paid for the exact same project mind you. I agreed nevertheless and he scheduled both the electrician and plumber to come out on Thursday. The plumber arrived and didn't even bother taking his shoes off and started reading install directions, which was the first red flag. I asked him if he installed similar upgrades before, and his response was """"few far and between"""". I asked him when the electrician was getting here and he was clueless. I called the branch and was told by the service team manager Chris that he will send a message to the branch manager to call me. Then the plumber proceeded to tell me that he will write out an estimate. I told him that I already have an agreed price Adam gave me. He asked me what it was and I told him, he smiled and said, oh no, it's too low. I told him, no it's not for an hour job. I told him that I don't want him to waste his time and write out an estimate as I won't pay a penny more over what I was told by Adam, his response was """"too late"""". Then he proceeded to go to the truck and call his manager. 15 minutes later he returned and said """"there's no record of Adam giving you an estimate"""". I asked him, """"Are you saying I'm lying?"""", did you call Adam?"""". He said, """"no, I called him but he didn't pick and there's no record"""". I said, """"fine, you can go, have a nice day"""". Unreal. And an hour later, no call from his manager or Adam for that matter. Stay away!!!!!