Best Home Services

Dawn L.

Terrible experience!!! COMPLETE RIP OFF!!! SLOW SERVICE, DISHONEST TECHS, WRONG DIAGNOSIS, OVERCHARGING, AND SEVERAL WEEKS TO GET REFUND!!! I had a tub spout which was broken. The diverter (piece which switches water flow from the shower above to the spout below) was lose and not working. The first time someone came out to diagnose the problem, he gave us 3 estimates: $400 for simple """"patch"""" fix, $800 for a more """"in depth"""" fix, and $1200 to remove all parts and place all new parts for a """"complete"""" job. My gut told me even the $400 was way too much for this simple job, but I wanted it done quick and I asked the guy if he could get it done today, and he said yes so I agreed to the $400 and paid him. He unscrewed the tub spout and said he needs to order parts and then disappeared. I gave them some time and called the company WEEKS later and they told me they guy quit and they have no notes on my job. The parts were never ordered and they don't know what needs to be ordered. Ok. So a second guy comes to look at the tub spout again. He says he will let us know what needs to be done and disappears. I called the company again and ask them what needs to be done and are the parts ordered? Again they are clueless and tell me """"we'll have someone come out"""". Ok. Maybe 3rd time will work, so I agree. The guy who came the second time comes again (this is the third visit from the company), and he says we need a """"trim kit"""" and for us to go to Home Depot and get one and he can install it. Since I had no idea what that meant I went to Home Depot and inquired. I explained the problem to a very helpful Home Depot employee and he advised we don't need a whole trim kit(shower head, handle and spout); we just need to manually remove (screw off) the old tub spout and attach manually (screw in) a new tub spout. Since the finish of the generic tub spouts was not matching our shower, we ordered a new tub spout for $50, got it in a week, and screwed it in ourselves. THE ENTIRE JOB TOOK 2 MINUTES MAX, was able to be correctly diagnosed by a Home Depot employee(who never even physically saw our tub), and fixed by me, (a female who knows NOTHING about plumbing and with NO TOOLS). I understand they are a """"professional"""" company and I would have even paid them, up to $250 for the simple job as I know it takes time for them to come out, see it, diagnose and fix it. BUT TRYING TO CHARGE $400-$1200 FOR A SIMPLE SCREW OFF AND SCREW IN JOB IS ABSOLUTELY DELIBERATE AND DISHONEST! I had to call several times over 2-3 weeks, was never able to speak to a manager or supervisor, only customer service, and FINALLY got a refund!

Gabriel P.

IF I COULD GIVE NO STARS I WOULD! DO NCalled these guys to drill and feed an electric line through the side of my house. They quoted me for an outside outlet over 2K. They charged me $132 for a drilled hole to fish through the electric cord. They even wanted $19 just for a estimate of work! Not happy with work, so we called to speak with the manager and we still have not heard back from them. They obviously do not care about new customers or doing the right thing. It's a shame because I rather support mom and pop shops than chain stores. Do not use! New update: I apologize for not getting back in a timely manner. I talked to the new management at Best Home Services and they explained why the service wasn't up to par. I understood and accepted the apology. Additionally they refunded my money and I think that they have solidified their electrical department with an emphasis on customer service. These things happen and very few companies reach out in order to get customer feedback. For example:try getting your cable company to ask your feedback on how your internet is working. I'm supposed to get 300mbps and never come close. Management from my cable provider never contact me! I will continue to utilize Best Home Services. I know that the service I receive will be excellent or the company will make it right.

Michelley M.

All I needed was to install a switch, I could do it myself, but every one of them wanted to come out and give an estimate. Like I said before, I could do it myself except the damn government said I have to get an electrician to do it. They all wanted to know everything about me, but would not tell me their hourly rate or what their usual price is for the job is. I will never use Yelps services again.

Dennis Q.

Best came out promptly and profienctly corrected the issue on my AC. Prices were extremely fair , the technician who came out, Drew, was extremely knowledgeable and helpful (he has corny jokes though) Definitely will have repeat business

Michael H.

Our half bathroom toilet flooded and Best home services came out right away. The initial recommendation was a clean only which was $400, a clean and a root treatment which was $800, or both of the above plus check with a camera to see what was wrong which was $1200. The technician specifically told me don't worry about the camera option because he pulled a bunch of roots out and now the line is clear and just do the root treatment which was good for a year. I asked the tech, """"if there are roots in the line doesn't that mean that the pipe is broken?"""" His answer was no that roots can grow through fittings. Hhhhmmm crazy you may think right... we did too but took his word and paid the $800. A week goes by and toilet floods again. Same tech comes out and checks the line and says it's clear and doesn't know what's wrong (no charge). Week later on Christmas Day toilet over flows again. This time they want $120 non refundable for a holiday call out. Which I ask why am I being charged $120 when it's the same problem that should've been fixed the first time around. But the scheduling people said they don't have the authority to wave the fee and all supervisors are on vacation for the holiday. Next day we call again. Same tech now comes out to run a camera and says oh the pipe is broken. Charges us $800 yet again to clear and leaves us with a $9000 estimate to run a new line which is only 6' long. We make the appointment for three or four days out in hopes to get other quotes. Only way to hold the appointment was to take a refundable down payment of $4000. Guess what, we found another company to do the work for $2000. Not only that but other company's were only charging $2000-$3500. So no brainer we will cancel the appointment with best home services. The appointment was for a Monday and we canceled on the Saturday prior. Here's the catch, the only people who answer the phone don't have the authority to refund the charges. Only their supervisors do. So an email was sent out and we were told someone would contact us within 48hrs. 72 hours later no one has reached out and I call back. Still no available supervisor to talk to over the phone and now another message was sent out for someone to contact me within 24hrs. No that's ok. I'm disputing the charges and getting new cards. IF I COULD GIVE THESE PEOPLE NO STARS AS A RATING I ABSOLUTELY WOULD!!!!!

James D.

I had a clogged toilet emergency and they came out right away. The Technician was super friendly and did a great job! He got it cleared in 10 mins! I would definitely use this company again!

Brandon B.

I really thought this company was going to be great.. they fought to be able to provide us with a new AC unit. The first price they gave us was outrageous, we obtained some quotes from other companies and Best Home Services we able to then beat those prices. We signed a contract and the guys installed it within a few days of meeting the sales rep. That being said... The sales rep told us we could have a new thermostat (of our choosing) put in instead of the factory one. The installers came out and were scared to put it in, so they said I would have to call and have it installed seperately. I called made an appointment- the installers never showed up... called made a second appointment- the installers didnt show up AGAIN. I made a 3rd appointment for between 4-6pm, the installers showed up to my home when no one was there at 11am!! Today was supposed to be my 4th appointment time, I was reassured over and over they would be here today between 11am - 1pm. Its 1:02pm and after calling twice there's still NO ONE here!! Talk about frustrating. Also, upon initial installament they ripped out some drywall to 'fit' the new unit and then didnt do anything to fix the drywall and wood they removed. Ive left messages to have managers call me back, maybe this Yelp review will inspire them to correct these issues before I decide to get my money back with my credit card company.

August F.

Drew was extremely helpful and so thorough when working at my parent's house. The entire time he explained what he was doing. Even with their crazy questions, he was still so nice. I will definitely request him for all of our heating and cooking needs.

Wendy K.

No stars would be accurate. Do NOT call these people for service on your home. If you value your home, quality, honesty and your wallet, again- Do NOT call! I'm still in the process of trying to resolve a terribly botched AC install. I've asked them to get the inspection done, but they are dragging their feet. Yes, I initially asked for a late inspection date because they were trying to bully me into also buying a new electrical panel from them. NO. So I requested the inspection moved up because the install is not the correct equipment nor installed correctly. It is downright dangerous. BUT they still want their money!!! For a equipment we didn't sign anything for and installed wrong. After the fact that their tech was the reason our AC was damaged beyond repair in the first place! Worst experience in the 16 years of living in my home. Do NOT call!!!

Michael B.

Name says it all! Best home services did a quality job at a reasonable price. My unit has never been working this good since we purchased the home. So glad we decided to have Best come take a look