Best Defense Plumbing

Carrie E.

Michael was great! Helped us get our water heater working again and gave us some great advice on taking care of it in the future. Will be doing business with them again in the future.

Shane R.

My water heater went out. I called around and Mike had a competitive price to install a new one. He offered to rearrange his schedule because he knew we were without hot water, very considerate of him. He had it replaced quickly and left the place cleaner than he found it. Very nice guy. We will definitely use him for all our plumbing needs.

Paige B.

Used Michael to remodel a few showers and he did a great job! Communicated throughout the whole process from initial contact until completely done and the work looks so good. He was respectful while working and completed everything in a timely manner. Will for sure use him for all my plumbing needs.

Jenn M.

Was referred to him on Feb 21st, left a message and texted him in regards to an emergency plumbing issue- NO RESPONSE

Britta D.

Michael was supposed to complete some plumbing work for two bathrooms which consisted of moving a faucet and drainage for a bathtub. I quickly realized that he was not qualified to do the work. He wanted to cut unnecessary? holes through my kitchen ceiling to complete the work. He then never showed up for work, never called in advance? to let me know, and said that he had a bigger (better paying) job to do than mine. I had already paid him for work that he never completed and he did not bother to reimburse me even after asking for my money back. I had to get a different plumber who did the work professionally and without cutting holes through my ceiling. I also checked Michael's plumbing license and at that time it had expired. I think that I was foolish to believe all the good reviews that he has received on Yelp and will definitively be more cautious the next time around.

Patricia A.

I cannot express enough how great Michael with Best Defense Plumbing is. On the evening of Thanksgiving we discovered a leak in our attic above one of our bathrooms...it was a water pipe with a pin hole leak. The next morning we called numerous companies to come out...most said no because it was the day after Thanksgiving and the ones that said yes wanted to charge an arm and a leg. When I spoke with Michael he was cheerful and ready to help. He showed up exactly when he said he would and had the job done inside an hour and we could finally turn our water back on (I thought that was the best part)...but the best part was he did not charge us beyond his normal rate (which is more than reasonable) even though it was during a holiday weekend and an emergency call. Nobody provides this level of customer service anymore...so when you come across someone that does...they need to be praised for it! Thank you so much, Michael...you rock!

Diana M.

This review is way overdue! Mike is our go to guy when we have any plumbing issues whatsoever!!!! He's taken care of a kitchen blockage pipe, back flow problem at my mums house and also a leak at my sisters house before. He is a miracle worker and knows exactly how to go about solving any problem! No task is to hard for him! He's quick and efficient! I would highly recommend him to anyone that has any plumbing issues! You can't go wrong with him!

George Y.

He was fast & also expensive. Did a poor job fixing our toilets with a simple part that was installed in 5 min. Came here twice. Charged $200 each time. Had no shame - even charged an extra $75 to get some hair & toothpaste out of one of the drains. Toilets ran intermittently & our water bill went up. Called him to come back. He never responded. Got another plumber & he replaced both flappers & also one of the parts Michael put it. Michael was recommended to us. What a letdown.

Carla L.

Called on a Saturday afternoon with a plumbing emergency. Because they were listed as a 24/7 emergency plumbing service that would contact us in a timely manner I assumed I would get a call back within an hour or two. I specifically stated that it was an emergency. It has now been almost five hours with no call back. Obviously should NOT be listed under emergency service plumbers and most definitely not 24/7.

Ron A.

Contractor redoing our driveway along with 2,000 sqft of additional patio accidentally trenched thru the main water line that goes to the house. After calling other local plumbers Michael and Best Defense was the only one who returned my call within 10 min and said he would take care of it in his way home. Showed up at 5:30 fixed the problem and said ""I put myself in the customers situation"". Bravo I have a new plumber for life I hope!!! Thank you Michael!