Best Day Appliance

Adeline C.

Best Day Appliance came out to service my GE washer due to a rotten egg smell, made worse with the warmer seasonal temperatures. Matthew B responded to the service request. He walked in, without ever removing his backpack, stated that I needed to purchase something called Afresh to get rid of the smell. I stated that I have lived in this house for 24 years and have used this particular washer for almost two years and this problem has never before arisen. He then stated that he has ""done this job for 8 years and he knows what he is talking about."" Needless to say, I am quite bothered that I waited all day for Matthew B to walk in and tell me to buy Afresh. Although he was not rude, he was certainly dispassionate about my situation and suggested that maybe I should look into buying a more expensive washer. I called the Best Day Appliance office and spoke with the Office Manager who informed me that she is the only avenue for filing a complaint and that Matthew B is the only technician who works for Best Day Appliance. It's quite possible that Best Day Appliance is a mother/son business. Matthew's mother was nice enough to give me the phone number to Assurance if I wanted to request that they send a different company out to assess my machine. I wish Best Day Appliance all the best but they were certainly of no help to me today.