Best Choice Plumbing & Heating

SaigonPhilly E.

Dave, the plumber that came, was very courteous, on time and friendly. He also did the work well. However, my issue is with the management. I called on a Friday to tell them exactly what my issue was with a deep drain clog in my kitchen sink. The specifically told me that the service was $125 during the weekday and $225 on the weekend. I decided to wait to Monday since I was off for the President's Day holiday. Dave showed up and we discussed the issue. He excused himself to the stairwell to call his office. The office called me to tell me that the ""new girl"" quoted me the wrong price and the work is actually $225. I asked them to meet me in the middle for $175. They did not accept and said they would only do the work for $200. This was not my mistake, I didn't ask for them to honor the original price and they were still NOT customer friendly. They have very poor business sense. I will not use them.

Mak E.

Worst company ever!!! DO NOT CALL this company. My heater broke 2 weeks ago and they sent someone emergently on a Sunday to take a look. Great right? Wrong! They were able to get my enducer motor running again with WD-40 although they admitted that I would probably need a new one. They recorded the model number down on my receipt just in case. My heat shut down a week later and I called them to come fix it. However, apparently they had written down the wrong model number so had to come out again. Three days later, they sent a plumber who took a picture of my air conditioner (I didn't know it at the time). Two days later, I was told the model number was wrong (of course it was wrong since it was my A/C model number) and they had to come again. This time, they actually sent their heating service guy who recorded the correct number. The company called me the next day and told me the new enducer motor would not be delivered for another 4 days and then they could ""try"" to get someone out immediately to fix it. This was a total of NINE days with freezing temperatures in my home! I finally called another company who came the same day at 6 pm, ordered the part and had my motor installed by 10:30 the next morning (for $250 less than what Best Choice was quoting). Best Choice is super disorganized and clearly not knowledgeable about heating systems. Don't waste your time!!

Nicole C.

I can not speak of thier skills but thier service is disgraceful. At 9am Saturday I called for a drain cleaning. 2 drains were slow, I drain was clogged. I was given a 11 am -2 pm window. 1:22 pm I called asking for an ETA. Now the women I spoke to earlier was very snippy and said they are out on a call. When asked if the plumber would be here by 2 or if the could check with him, You would have thought I asked her them to pay me. She rudely said she could not confirm they would come by 2 and say we should hear from them in 30 minutes. A 2:37 the plumber called. I said I though he was not coming and he said OK and was about to hang up. Then I told hime how long I have been waiting and asked the purpose of the call. Was he coming to do work or just checking on the problem? He asked if I still wanted him to come and the work order had 5 drains on it. I asked how long it would take for him to get here he said his location and about 45 minutes away! 45 minutes if there is no trafic and he is speeding! I told him no. He said he is not reponsible for the schedules. Thier ad says free estimates and 15 % discount. Yeah right. I was given a price for cleaning 1 drain on the phone and told I had a $95 service fee if they couldn't fix it. How did I not look them up on yelp before I called? They have poor reviews. I wish I could give negative stars. A whole Saturday wasted! Roto-Rooter to the rescue!

Rachel W.

Jim Ryan from Best Choice has been out to our house twice now to fix issues and we won't trust anyone else now. He was called by our property management to fix our basement toilet after the pump that had just been installed by another plumber a few months earlier broke. He was on time, honest, and thorough. He even noticed and fixed things that the previous plumber messed up, and you wouldnt believe the mess he had to put up with because of all that. He handled it all so professionally and cleaned up after himself. We had an issue come up related to our shower next, and he came out early on a Saturday right before his vacation to check it out for us. It ended up being an issue for a contractor and he let us know that, which made me trust him even more. There should be more plumbers in the world like him.

I only take away a star because the administrative side of this business doesnt seem to be in order. We had to go an extra 4 DAYS without our ONLY toilet because whoever was responsible for special ordering the new pump that we needed forgot to do so, only prolonging our suffering while we both worked from home. If the administrative and office side of this business can get itself in gear I think that they can definitely up their Yelp rating

June C.

if you want honesty and transparacy, this is not the company. They charged me 150 just to diagnose the problem, then went outside to order the part, I was never given the amount of the part, dont know if he already had the part, or if he had to buy the part,he came back in my house and gave me a price of 590, I admit I was desperate, so I accepted the fee believing I would get an itemized invoice. What I got was a invoice with 2 items, service call 150 and installation440. How much did the part cost? It could have cost 2 , 20 or 200, that price was not explained. I called the office and was told someone would get back to me, never happened. i called again, and was given a ""bait and switch"". I used this company in the past, never will again. CHEATERS ALWAYS GET CAUGHT.

Donna M.

if they had negative numbers it would -100. Crooks, I had my heater serviced two weeks ago and paid $150 service fee for the guy to simply use the manual switch to turn on my heater, when it would not function with the thermostat I turned the heater off as my house temp reached 90! I called on Monday after the Saturday service call to be told that if someone comes out again, it would be another $150 service fee, I tried to tell them the person sent on Sat didn't do a thing other than engaged the manual override, and wanted my heater to be serviced for the fee I already paid them! Because the tech who didn't look at my heater recommended a full system replacement, the person answering the phone said "" Sorry, your system needs to be replaced"" and sending someone out again will cost you another $150. They said the guy who came out on Saturday was one of their best tech's... Really,.. best at what ripping people off. they said Too, Bad .
I called another company to come look at my heater and guess what... the reset switch needed to be depressed and the system now works fine! If you are looking for someone to take care of your heater don't call these people, they will just rip you off. I wanted to support neighborhood business and called this company as a result. If this place is ever recommended to you for any plumbing or heating needs... RUN! you will only be ripped off an aggravated.

Yavuz B.

It is SUCK ans STUPID!!! I do not believe people how they gave 5 stars. First of all, a few months ago, we called and the made schedule between 1-3 then, nobody did not show up. I gave a call and front desk said they are running late. But why they did not tell the customer if they are running late. We will call before 30 mins and still no one called, it was 6:30 p.m. I called again and she said he' s on way and he did show up 7:30 p.m. No excuse and apologize.

Also I wanted give them a second chance and called. They made a schedule 1-3 and I took off and it's supposed they were here. I called after 4 o'clock and she who is also TERRIBLE customer service person said they will not come to today and she wanted to make a reschedule, NO SORRY, APOLOGIZES and helping!!

I am really great person and do not like to complain and blame anyone or anyplace. So I really put this review because they do not need THIRD CHANCE!! THEY need a good customer service and more organized to work!!!

Joelle K.

I have used Best Choice several times in the last 10 years for small repairs and projects. They were always friendly, on time and easy to work with. They always offered free estimates and were affordable. At one point, I was so comfortable with them as my ""go to plumber"" I wouldn't even get additional estimates.

But things have changed. Last year I called and their quote seemed really high for a repair. That led me to make a few more phone calls and another 2 quotes came in much lower. So I learned my lesson. Even though I like them, in the future continue to get 3 quotes because I can no longer trust they will value me as a customer.

Moving forward...I called again this week to get a quote on a different repair. Service with the administration was awful. It took 3 phone calls this week just to clarify I can't meet during certain times. That's a bit upsetting because we went over this on the initial phone call. Sloppy admin. work is always a turnoff for me. I feel like that's the face of the company and if they can't take care of me in the office they won't take care of me with the repair. To make it worse they originally told me it was a free estimate but then later told me they will charge a $150 diagnostics fee. As stated in the initial phone call, I don't want the radiators diagnosed I want them changed from baseboard to cast iron heaters. Plus I needed my water heater looked at. She said I must have been misquoted initially. There is a charge for this. In all my years I have never paid a diagnostics fee to Best Choice so this was very upsetting to learn.

I hate writing any type of negative review. But if you want to run your loyal customers away this is exactly how you do it! Poor customer service and overcharging means I will be looking elsewhere. I don't know if management or ownership has changed but they just aren't what they used to be. I've called several other reputable, certified plumbers. Not a single one of them charges a $150 diagnostics fee. I scrolled through other reviews and I only see responses from Best Choice to the negative ones (mostly excuses on why the review is negative instead of trying to set a positive tone and fixing the situation). I don't see any responses to positive reviews thanking customers. In my opinion that is a reflection in itself of where Best Choice is at with their customer service. I hope Best Choice can get it together. At one point they were a really, really great company.

Kristie B.

Can't express how amazing this company was. We needed the entire sewer lateral replaced from the house to the street. Their staff was kind, patient when answering questions, understanding and sympathetic to the issue we faced, professional, knowledgeable and clearly wanted to make things right. I highly recommend them.

Deon B.

Best Choice Plumbing had some delays when sending my sewer scope and plumbing inspection report. They istated that they would provide the report the same day of the inspection, but days later did not have the report. However, Dana White, upon learning of the delay promptly responded and provided the report.