Best Choice Plumbing & Heating

Christiana M.

Absolute Worst Choice Plumbing - I have never written a bad review for a company, but I feel the duty to warn unsuspecting victims. Terrible quality work led to severe water damage and the company was unwilling to properly fix it. They partially fixed it so it lasted just long enough to be out of warranty and then refused to stand by their work. RUNNNN

Hanna D.

Worst services I ever had.. unprofessional, poor customer service, over all no star. I contacted Best Choice because I was having issues with my HVC unit. They came out told me to change things and charged me $700 and told me the rest is electrical issue. I got the 3 different electricians and they all told me the issue is the HVC system . I contacted Best Choice again to send someone ... Now the technician from Best Choice says we need a new HVC I need this job done before the winter hits so I told them to give me an estimate which they did. I called the office and said okay I will go with you guys but I need a discount for the $700 I paid, which is for nothing. They said ""no we won't be able to do that, the price we gave is the lowest"". I asked to talk to the supervisor the person on the phone told me that he is out (of course he is ). I don't think my request was crazy only fair I get my money back, Which they took and fixed NOTHING! Off my list

Dave G.

Do not use. The workers broke my washer knob when they put the dryer on top of the washer to access the water heater. I requested that they fix it and they couldn't. Now the office manager (Emily) is denying that they broke it. It's disappointing that a business would conduct themselves that way.

Jay I.

Absolutely terrible experience with them for a sewer scope on a house inspection. Called 2 weeks before the date of inspection and they said they would call 48 hrs before to confirm. No call from them until I followed up 24 hrs prior and asked what the deal was. Their response was they didn't know tomorrow's schedule until 5pm that day. They then hurried out someone that same day when I could not be present for it and relayed the results to the seller's listing agent. This does me zero good because the seller's agent said everything was fine and I never even got a call from Best Choice about the results until I continued to call. A week after closing, the sewer line is completely clogged and I don't even know if they did the work because of their terrible service.

Amanda E.

This company is horrible unfortunately I had to use them through the home loan program. One guy sat around on his phone and did nothing 3 men were at my house and couldn't even finish the job on time. I had to call them back 5 times in order for someone to finish the job. And they broke my basement window and shelf and said oh that was like that when i have pictures showing what my window looked like prior to letting these people into my home. If you have the money DO NOT USED THIS COMPANY

Honathan H.

DO NOT TRUST ANYTHING THEY SAY - AVOID THIS COMPANY. I had significant water buildup in my basement and hired Best Choice Plumbing & Heating to diagnose and fix the issue. I wish that I read the reviews on here before hiring them because if I had, I would have stayed away.

Across the board, this company was terrible. They misdiagnosed my issue multiple times, the administrative staff was rude and made multiple mistakes compounding my frustration and the timeline to find a solution, they provided a high-cost solution that would not have solved my problem and was borderline fraudulent, and then after everything, they were unwilling to pay for their mistakes.

1. Misdiagnosing the issue: they sent a plumber to my house who didn't do his job, misdiagnosed the issue, and said it was an HVAC problem. I then had to pay them to send in an HVAC person. The HVAC person said it was a problem with systems that I've had in the house for years and never had a problem with (so that made no sense) and then told me that I needed to spend almost 10K to get an entirely new HVAC system. This was misdiagnosis #2. I then had to pay for another company to get a 3rd opinion to find out their solution was BS. I called a 4th specialist and told them about the issue and they said it was definitely plumbing so then I asked Best Choice to go out a 3rd time and eventually they diagnosed the issue - a plumbing problem that went on for weeks longer than it should have leading to more damage - because it was misdiagnosed multiple times.

2. The assistants and admins made multiple errors with my project. They got my address completely wrong and went to the wrong property. They got my name completely wrong - it wasn't misspelled, it was an entirely different person that they put for my job. When they went to charge my credit card, they wrote down the wrong address and had to call me saying my credit card didn't go through, so I had to stop my day to accommodate them each time - and that was all before the first time that they came to the property. Every step of the way they made at least one administrative error - so if you go with them, make sure to double-check all of the info you give them.

3. Borderline Fraud: based on their misdiagnosis, they proposed a solution (in writing) that would have cost me thousands of dollars needlessly. If I had trusted them and just gone forward with their solution, I would have replaced a perfectly good system and would NOT have fixed my issue. If you go with them and they propose a high-cost solution, call someone you trust IMMEDIATELY to ensure that the Best Choice Solution is actually what you need.

4. Refusal to pay for their mistakes: after everything was diagnosed, they gave me a final bill for the repair work. At that point, I had paid for a plumber to come out and misdiagnose the issue; I had paid for an HVAC professional to come out and misdiagnose the issue; then I had to pay for another company to give their opinion so I knew that Best Choice was BS. All I asked was that Best Choice credit me for the 2nd opinion that I received - AND THEY REFUSED TO DO SO. Their misdiagnosis and mistakes directly led to me spending an extra $500 and indirectly led to the issue continuing/getting worse causing unknown amounts of extra damage to the property.

If you make a mistake, you should own up to it pay for it. The only explanation they gave me is that they reprimanded their employees for the misdiagnosis and the fraudulent solution. That's great, but that's not MY PROBLEM - that's YOUR PROBLEM. They are your employees and you hire them to represent YOU. Your company made a mistake, so your company should make me whole. They refused to do so.

This is a highly unprofessional and untrustworthy organization that you should never use unless you absolutely have to

Dorothy W.

I had a pump replaced by Jim and Sam today. They arrived on time, were incredibly respectful and courteous, explained what was happening and timing on having to go purchase tools, cleaned everything, and made sure to test how everything worked with me.

I had a great experience and would recommend them and plan to use them in the future!

Carol H.

Had to write this 'Buyers Be Ware"" review for my fellow Philadelphians. Best choice was our Worst Choice. They did a bait and switch taking advantage of my 90 year old dad by writing an estimate for a clogged basement sink with standing water in the basin which prompted the call for service. Their detailed estimate indicated the sink needed to be replaced, the drain would be cleaned of all the debris, they would clean all the pipes and replace the sink for $695. Several hours and lots of attitude and poor customer service later, they demanded payment in full even though the newly replaced sink was now clogged and still not draining. They said their drain guy would be coming later to take care of that. They demanded to be paid in full for an incomplete job. They refused to leave without being paid. They were done working but we still had the same exact problem we had before they arrived. After a heated argument, my dad had no choice but to pay to get them out of the house. Eventually, the drain guy came but he could not unclog the drain. He said we would need someone to dig up the cement floor out to the sewer lines in the street which would cost thousands of dollars more. He demanded his pay and left with the sink still clogged. So we paid $695 for an extremely basic new sink. Take it from us -- DO NOT USE THEIR SERVICE. Again, Best Choice was the Worst Choice we ever made.

Angelina C.

Quoted me 175 to drill a hole in my sewer pipe and then snake the hole. When the bill came, they tried to charge me 350 dollars! Wait and the problem was never fixed! Again the problem was NEVER fixed and I had to have another plumbing company come out. Poor service at unfair prices! Tried to rip me off because I was a young girl! So disappointed with this company. So I hired another plumbing company that snaked the drain and FIXED the problem for 95 dollars! Yes and that company said if they couldn't fix it they would refund me 50% (45 dollars)!!!

I also asked for managers to call me and they never did. After bothering them for a receipt to be emailed to me. I emailed them asking them to explain charges and sent pictures. No reply and no phone calls back. I wouldn't ever use them again!

Jase R.

I called best choice out to give me a estimate on a violation i got from the water department. I had a 10 day shut off notice so it was a time sensitive mater to get this issue corrected. The Plumber Jim came out. He seemed like a nice dude. He told me he had to get pricing from the owner and that the office will email me over the estimate. I informed him about the 10 day shut off notice. He guaranteed me that the office will send me the estimate that day. That day turned in to 5 days and still no estimate. Every time i would call the office i would be rushed off the phone and promised the estimate would be emailed over to me shortly. I gave the office my email 3 times. Totally UN acceptable. I called a different plumbing company out for a estimate i received the estimate onsite with the plumber and was able to sign the contract and get a date to get the work done. To this day still no email from best choice. If you do not want to do business with someone you need to let them know and not string the along. i will never use this company again. The way they do business is a mess.