Best Choice Plumbing & Heating

Geo R.

aka Worst Choice Plumbing
Save your time and you money. This company fails miserably both in service and customer service and is borderline criminal. I called them to come out and check the operation of a hot water heater that they provided and installed less than 2 years ago. The plumber they sent could not find our location and called us on the phone for directions while he was parked on our property just outside our fence that has a HUGE sign with our company name on it. Sad and prophetic. He diagnosed the problem as bad heating elements advised me they are not under warranty and told me i owed $150 for the service call. He told me i needed a new heater and the price was $950 installed. I said that price is crazy as a new heater is only $350 and pointed out that would $600 for installation. He advised that was the price and i should call the office and talk with them. Calling there was indeed a mistake. Emily was rude and extremely condescending. I decided to call both the manufacturer of the heater and the supply house where it was purchased. A couple of phone calls later and they provided me with a brand new water heater free of charge. Seems to me they were trying to rob me all along. If i was able to get the manufacturer to provide a new heater it makes perfect sense that they could have and should have done it on my behalf.

Dishonest and extremely unprofessional in every way to say the very LEAST.

La Fleur B.

Don't use. I called and they stated that someone will come over and provide free quote. I specifically asked whether i will have to pay for any work at that time and was told no. The plumber came over to look at issue determined that small object was limiting water flow in shower and proceeded to do the work without my approval. Granted this issue took all but 6 minutes of his time and a grand $150. The issue here is that they are slick and dishonest --not a good trait in a vendor. Will never use again. Slick!

Tamiz M.

My experience is consistent with the others, they literally cost us thousands in damage. They ""cleared"" our drain but left feces all over the street, in our basement and somehow even in our washer. The guy refused to clean up his mess and told us to get ""bleach and a bucket"". Absolutely awful, do not use them.

Sean O.

Absolute crooks, in my opinion. I paid $225 to have 2 drains cleared. The guy left before doing the second drain and said a guy would be back tomorrow to finish the job. The new guy came and said he's not there to clean a drain, he's there to install a new bathtub drain. They charged $150 more for him to open the wall, which he then says needs about $3K to complete. I said stop, I don't want the work, I just want my other drain unclogged. He left. I followed up for a MONTH tying to get someone out to finish the 2nd drain cleaning for the $375 I paid. They said they would come back out for another $175. Classic bait and switch. DO NOT USE BEST CHOICE for anything, in my opinion. I have never had such an experience.

Phatt S.

This is what this company did to my street. Its been this way for a week and they have done nothing to fix it. Garbage plumbers.

Romy N.

My experience with this company was terrible. They were to come on a Friday evening between 4 and 8; they called me midway through that window to say they couldn't make it but could be at my house at 8:00 am the next morning. I stressed that it couldn't be later than that as I had a family event. At 8:15 Saturday morning I got a call from their office that the technician was on his way and would be here soon. Half an hour later he still hadn't arrived; when I called the office they checked in with him and told me he had a flat tire but it was being repaired and he would be here in 15-20 minutes. I have no idea why the driver hadn't contacted me to tell me about this. Another half hour and he's still not here; another call to the office and was told he was in traffic and was about 10 minutes away. The technician called me himself a few minutes later - he was having trouble finding my place; he certainly could have called earlier about that. At 9:45 he finally arrived. I told him the toilet handle was loose and also that it kept running. He was able to fix the handle but apparently did nothing else as the toilet is still running. I will not use their services again.

SaigonPhilly E.

Dave, the plumber that came, was very courteous, on time and friendly. He also did the work well. However, my issue is with the management. I called on a Friday to tell them exactly what my issue was with a deep drain clog in my kitchen sink. The specifically told me that the service was $125 during the weekday and $225 on the weekend. I decided to wait to Monday since I was off for the President's Day holiday. Dave showed up and we discussed the issue. He excused himself to the stairwell to call his office. The office called me to tell me that the ""new girl"" quoted me the wrong price and the work is actually $225. I asked them to meet me in the middle for $175. They did not accept and said they would only do the work for $200. This was not my mistake, I didn't ask for them to honor the original price and they were still NOT customer friendly. They have very poor business sense. I will not use them.

Mak E.

Worst company ever!!! DO NOT CALL this company. My heater broke 2 weeks ago and they sent someone emergently on a Sunday to take a look. Great right? Wrong! They were able to get my enducer motor running again with WD-40 although they admitted that I would probably need a new one. They recorded the model number down on my receipt just in case. My heat shut down a week later and I called them to come fix it. However, apparently they had written down the wrong model number so had to come out again. Three days later, they sent a plumber who took a picture of my air conditioner (I didn't know it at the time). Two days later, I was told the model number was wrong (of course it was wrong since it was my A/C model number) and they had to come again. This time, they actually sent their heating service guy who recorded the correct number. The company called me the next day and told me the new enducer motor would not be delivered for another 4 days and then they could ""try"" to get someone out immediately to fix it. This was a total of NINE days with freezing temperatures in my home! I finally called another company who came the same day at 6 pm, ordered the part and had my motor installed by 10:30 the next morning (for $250 less than what Best Choice was quoting). Best Choice is super disorganized and clearly not knowledgeable about heating systems. Don't waste your time!!

Nicole C.

I can not speak of thier skills but thier service is disgraceful. At 9am Saturday I called for a drain cleaning. 2 drains were slow, I drain was clogged. I was given a 11 am -2 pm window. 1:22 pm I called asking for an ETA. Now the women I spoke to earlier was very snippy and said they are out on a call. When asked if the plumber would be here by 2 or if the could check with him, You would have thought I asked her them to pay me. She rudely said she could not confirm they would come by 2 and say we should hear from them in 30 minutes. A 2:37 the plumber called. I said I though he was not coming and he said OK and was about to hang up. Then I told hime how long I have been waiting and asked the purpose of the call. Was he coming to do work or just checking on the problem? He asked if I still wanted him to come and the work order had 5 drains on it. I asked how long it would take for him to get here he said his location and about 45 minutes away! 45 minutes if there is no trafic and he is speeding! I told him no. He said he is not reponsible for the schedules. Thier ad says free estimates and 15 % discount. Yeah right. I was given a price for cleaning 1 drain on the phone and told I had a $95 service fee if they couldn't fix it. How did I not look them up on yelp before I called? They have poor reviews. I wish I could give negative stars. A whole Saturday wasted! Roto-Rooter to the rescue!

Rachel W.

Jim Ryan from Best Choice has been out to our house twice now to fix issues and we won't trust anyone else now. He was called by our property management to fix our basement toilet after the pump that had just been installed by another plumber a few months earlier broke. He was on time, honest, and thorough. He even noticed and fixed things that the previous plumber messed up, and you wouldnt believe the mess he had to put up with because of all that. He handled it all so professionally and cleaned up after himself. We had an issue come up related to our shower next, and he came out early on a Saturday right before his vacation to check it out for us. It ended up being an issue for a contractor and he let us know that, which made me trust him even more. There should be more plumbers in the world like him.

I only take away a star because the administrative side of this business doesnt seem to be in order. We had to go an extra 4 DAYS without our ONLY toilet because whoever was responsible for special ordering the new pump that we needed forgot to do so, only prolonging our suffering while we both worked from home. If the administrative and office side of this business can get itself in gear I think that they can definitely up their Yelp rating