Best Choice Plumbers LLC

Sweet S.

Don't bother with Best Choice Plumbers. They are too busy to take on any new jobs. Contacting them is a waste of time.

They redid the plumbing in my house, and were did fine. Although they were quite expensive. But when it came time to tie in a new washer to the pipes they had previously installed, they were ""too busy with service"" to schedule it for ANYTIME in the future.

Not sure why they're still advertising if they're too busy to take on work, but there it is.

Justin M.

SCAM PRICING!!! Extremely overpriced and when we decided to get other quotes they hit us with an inspection fee of $217... Just for being there for 15 mins and taking the toilet off.

I had previously took the toilet off and replaced the wax seal but was still having issues. I thought I would just have to pay the estimate pricing $79 which is already ridiculous but apparently if they actually touch your toilet its not an estimate it's an ""inspection"". I would have taken the toilet off again for him if I knew they would charge a ridiculous amount for it.

Don't get scammed and go somewhere else! .

Crystal W.

Best Choice Plumbers Should be called WORST CHOICE PLUMBERS! Like others pointed out, Heidi is a con artist and scammer. A salesperson at the Ace Hardware in Bethesda recommended Best Choice. I have been pleased with the service of another plumber but thought I would the company a try to fix a clogged sink drain and repair a kit in a toilet.

Heidi was charming on the phone--that's it. The plumber arrived and gave me two OUTRAGEOUS prices to fix the above issues. The first was about $565 and the other was almost $900. I laughed at him, asking him if he was serious. He explained that he doesn't set the prices and I could call the owner, which I did. Miss Heidi said that those were her usual prices, blah, blah, blah, the company was listened and bonded, employees were drug tested. Have no idea what this has to do with the topic at hand. Moreover, I feel sorry for customers being taken to the cleaners by Heidi.

I told her that I have never paid a plumber that amount of money for simple issues and her prices were more than twice what I normally pay plumbers. I declined her service and told her that I would NEVER contact her again but was forced to pay her OUTRAGEOUSLY HIGH CALL FEE OF $98.

Needless to say, my usual plumber came the next day and charged me $199 to pull a hairy clog mass out of a bathroom sink then repair the kit in the basement toilet.

The end.

Mike D.

Heidi is a scamer. I needed to have a dishwasher and garbage disposal installed. I asked her if she could give me some sort of idea what it would cost before she sent someone for $79 and she told me it was impossible to estimate because the situation was unknown. Now I don't know how many surprises can come up over this simple installation but the installation only no parts was $1170. It is sad to think how the elderly and disabled are treated by this woman that have no idea or need work done immediately. Heidi will sweet talk you while she's padding your bill.

Russell G.

If you don't care to read the whole review, I can summarize this company as follows: This company is the equivalent of a shady used car salesman. BUYER BEWARE.

The company deserves a few stars for being polite and professional on the phone, showing up on time and being courteous/professional in person.

BUT....that's where the goodness STOPS.

I had a significant leak from where my garbage disposal and drain line connect. Lady on the phone assured me that their trucks are fully stocked to handle all sorts of issues. Sounded good. HOWEVER, when the plumber showed up, the song and dance started. The trucks are fully stocked...but only if you have a badger series garbage disposal installed. Since mine was not a badger series, they would have to go search for the part I needed and if they happen to find it, they would have to come back to install it.

But wait, it GETS BETTER. The song and dance flows into the up-sell pitch for an OVERPRICED job. It goes a little something like this: Well, even if we do find the part, it's only a 50/50 shot that the leak will be repaired and won't start again in a few months as there is a metal bracket behind the leaking seal and it might force the new seal to fail. We do have some other options for you though. Option 1 is $481 to install a new 1/2 HP disposal (2 year warranty). Option 2 is $602 to install a new 3/4 HP disposal (6 year warranty) and Option 3 is $892 to install a new 1 HP disposal (12 year warranty). Then the plumber collected the required $50 fee for the visit and left.

A 1/2 HP disposal can be had from Home Depot for around $100. A 3/4 HP disposal is between $150-$220 depending how fancy you want to go. A 1 HP disposal is about $280. You can do the math on how much this company is charging for labor to install these disposals...a job that is done in 1 hour or less.

Oh and the part the plumber said he would have to search for...yeah, I called the 800 number on the disposal and they offered to send me the part for free (although I would need to wait 7 days for it) or I can get it from any plumbing supply store for about $6. And there is NO METAL BRACKET behind the seal, as the plumber claimed there was when he was at my house.

I really wanted to be wrong about this company so I called them and asked if I supply a disposal, how much will they charge to install it for me? Without skipping a beat, the lady says, $300.

This level of outrageous caught me off guard. The lady proceeded to pitch me on the company being licensed and insured. That I'm buying a company with a warranty, not just a job. Blah, blah, blah.

Hey, lawyer and doctors are licensed and insured...and most don't charge $300 per hour!

George S.

Tom did a great job in clearing my drains. But 628$ for a couple of hours work is outrageous... even with the 50$ discount. I was in a bind, so agreed to the work, but never again for that kind of price. I thought they were Gaithersburg Plumbing (recommended to me by someone from WSSC)... doing business under an additional name. I should have known better, and you can do better.

Mario A.

I'm sorry I used this company. They charged me $300 to put on a $4 gas cap in 5 minutes of work, then demanded payment on the spot AND asked to see my license as if I'm were a criminal. Unfortunately, I had other workmen in my house, otherwise I'd have sent him packing. Also, calling me at 7:30 am to schedule my appointment from 8-12 makes no sense to me. YMMV, but Best Choice Plumbers are the last people I will call next time.

Barry R.

Justin was excellent. Courteous, knowledgeable and efficient. Work done is fine. Will use this company again

Josy S.

Usually i take the negative feedback from yelp with a grain of salt as most people are have their own idiosyncrasies that push their buttons.

However, this company has managed to live up to all of their reputation flawlessly!

1) Heidi! Their self proclaimed owner as many other reviews have stated is the epitome of poor customer service! She is demeaning, condescending, and plain out rude! She belittles you when she uses plumber jargon that most lay people would ask for clarification and makes you feel like you are incompetent. Please Heidi don't write this off as yet another unhappy customer, but rather a means to grow as an individual.

2) scam! I understand an estimate is exactly as it's stated, AN ESTIMATE! I get it, looking at pictures alone may not be enough and you need an in person assessment (although not true as many other plumbers do it! They just request several pictures of the specific things they would be looking at in person anyways) but if the world of medicine can shift towards telemedicine and using FaceTime as a means of diagnosis, why is this an unreasonable request for something not nearly as high stakes. This just proves it's yet another way for them to squeeze out 80 bucks from you!

3) cheating and lying! I have been in the market for replacing my water heater preemptively and have been calling around for quotes for a few months. I spoke to Heidi a few weeks ago and she stated that they are currently having a ""deal"" of 100 dollars off water heaters and that normally it's 1336 but right now it will be ""only 1226!"". Little does Heidi know i spoke to her two months ago prior to this ""deal"" (mind you she was just as rude back then too!) and she quoted me a price of 1225! So in actuality the 100 dollars off = 1 dollar more! If that isn't lying and cheating their customers i dont know what is!

Long story short save your time and money for someone else like ""Payless pluming""

David R.

They basically run a used car scam, the guy shows up, does a quick review and then goes back to his car to call the boss, without you hearing the conversation. Then he tells you the cost, which is EXTREMELY expensive, and says I am on your side, I will see what I can do, calls again, and drops the price from outrageous to very high. Didn't work for me, tossed them out and called another company and got a better deal at less than half he price.Still got stiffed for $80 bucks while they ran a con on me.