Best Care Plumbing, Heating And Air

Patsy S.

I highly recommend Best Care Home Services for any of your HVAC needs. Jonathan Quinn is the technician who completed the performance inspection on our heating unit today. Johnathan was prompt, professional, courteous and efficient. He assured that the inspection was done properly and that the furnace was operating properly. He even changed the air filter for me. A special thank you to Jonathan for a job well done.

Coco A.

Very disappointing. My water heater went out on Wednesday. They responded quickly on Thursday and was told I needed to replace the water heater. However, someone else would need to come to speak to me about expenses. Later that day another serviceman stopped by to discuss costs and I agreed to the cost. I was told I could expect a new water heater on Tuesday.

Tuesday rolled around and no call. I called them to find out when installation would occur only to find out the water heater had just been ordered. I called again on Wednesday for a status report and find out about scheduling an installation. Was told someone else needed to call me. That call was from an office person wanting to know if I accepted the changes--which I again did.

Long story short--I still don't have a water heater and Best Care doesn't know when the new will arrive and when it will be installed.

Very frustrating and upsetting.

David D.

Best Care was sent by American Home Shield to fix my mini split A/C unit. Best Care could not fix it and then lied to Home Shield and said it was fixed so Home Shield now will not do anything with it and I am left going round and round in the Home Shield bureaucracy. This experience has convinced me to drop Home Shield and to never, ever, allow Best Care into my home - they are a pack of liars.

Mollee D.

We were over charged by $50 for freon, and the unit developed a leak after being only 3 years old ? It certainly was NOT moved, how did it get a leak? Faulty install or faulty unit or both. But they arent standing by it and charging us $900 ot fix it. They had to come out after the 'first' install because they installed it crooked and the hoses they used developed leaks because he did not seal them

Jody W.

The worst Follow Up company care I have ever experienced. I have spent close to 40k with thus company and I can't get a manager on the phone about my stairs they admitted they broke. They lie everytime I call and tell me ""someone will call you today"". All they want is the initial sale and once they walk out the door.....you are forgotten about.

Sarah L.

I would give ZERO stars if I could


I am very disappointed with the service of this company. In the past 6 months I have replaced an HVAC package unit with a Trane prackage unit, and TWO hot water heaters. In the spring, the HVAC guys came out to give us a tune up for $75 on top of the 12K that we've spent with the company. In the beginning of June, our new thermostat said ""service required."" We called for service. The COMPRESSOR was bad on our BRAND NEW UNIT. THUS, we have no air. We were WITHOUT air for a week. Lucky for us, Memphis summer has been kind until now. We were set to have the new compressor replaced a week and three days post initial repair call...only to find out we needed an additional wire. All of that to say....the owner was NEVER AVAILABLE TO TAKE MY CALL. when I used this company 5ish years ago as they were starting up he was always available, and I'm frankly disappointed with how they have treated this entire situation. They are happy to accept new business, take money, but when repairs are needed that are under warranty expect to wait.

Patricia T.

The absolute worse plumbing I have ever endured. They are money hustlers on-site. They did an ok job on installing my toilets. With that being said it was problematic from the time they arrived at my door step. The first visit cost us nearly $300.00 cash onsite and the 2nd visit they tried to get us out of nearly $200.00 but it didn't work. Mind you I had already paid Home Depot $250.00 for two toilet installations. They are very unprofessional, from management to the workers. They tried to charge me double by breaking parts and the gouching us for cash money each visits. When they left my house I end up having to call the city out to fix their mess ups!! The toilet installer appeared to be under some influence and the other guy just didn't know what tf he was doing. Please do not use Best Care Plumbing ????? Get a refund as soon as you get an appointment text from them.! They are horrible! I will not buy anything from Home Depot again, that needs to be installed by this company!!

Sisnett D.

DO NOT USE THEIR SERVICES!!!!

A service technician came out to look at my system by way of American Home Shield and the recommendation was to replace bad parts. In order to replace the bad parts, they shared that they need to ""modify"" my existing system, which essentially voids the coverage that I have. They did not take into consideration that any modification would jeopardize the integrity of the system. They apparently were working in service to American Home Shield and not the customer. DO NOT USE THEIR SERVICES!!!

Kontji A.

They've been timely, reasonable and super professional every time I call.

Thanks!!!

Brian R.

This is absolutely the worse AC company I have ever worked with. They were sent out by my warranty company to diagnose a malfunctioning AC unit. After 4 visits by all rookie techs, they determined it was the evaporator coil. After spending over $1000 out of pocket the unit is still not working and guess what, the won't stand behind their work. DO NOT waste your time with these inexperienced criminals.