Besel Plumbing

Lorna H.

I'm changing my review because I realize sometimes people make mistakes and even at times can be unprofessional without realizing it. I wish them a better future at their business and more hard work to improve.

Cookie R.

Our kitchen faucet lost pressure. I took off the sprayer, as I have done in the past, to soak the sprayer to remove deposits from our hard water. As I did this, the hose slipped out of my hand and into the faucet neck. I couldn't get it out. I ordered a new one from the faucet company and they sent me one. I called Besel and they came out that afternoon. The tech was pleasant and tried to get the hose and the connecting piece out. He took the faucet off and finally retrieved the parts. The new hose and nozzle were attached. I was charged the $89 for the service call and an additional $340 to attach the faucet. I think that was a bit steep since we gave them all the parts they needed to fix the problem. We tried the faucet and found out that he reversed the hot and cold lines. I called and had to wait over the weekend plus Monday for them to call me (as they don't have hours on the weekend). The tech came out and corrected the problem, however no compensation for our inconvenience for their mistake. I was not charged for the 2nd visit as they said it was a warranty call. As I said, I gave them all the parts needed. Bad business practice.

Dawn F.

Woke up to find our 20+ year old water heater leaking. Besel responded very quickly and did a phenomenal job replacing it. Very professional installation with soldered copper fittings; no flexible piping which breaks down over time like that used by some installers. Highly recommend.

Louis C.

We are so happy with the job that Besel Plumbing did replumbing our house. Besel Plumbing is so professional and that is why we felt confident having them do this. Dave Besel's work is that of a true craftsman, and their entire crew does an excellent job. The care that they all take with their customer's homes really puts them over the top!

Hsinhan W.

Besel replaced the pipes in my newly purchased 1958 house after a leak. They responded immediately. I highly recommend them. The work done was amazing. They showed up on time. Left everything clean. Did their best to minimize disruption to our lives. The work was done in the promised time frame Dave, Steve and Sean were professional and knowledgeable. Working with the owner Mike and George was so easy. We will use them again for any plumbing needs. I would rate them higher than five stars if I could.

Joie B.

Besel plumbing was highly recommended by our neighbor and I was informed they do work for many of the people on my street. We recently moved into a home in St. Petersburg and had some issues with two of our showers. The tech that came to our home for the first visit was professional and punctual. While he was here, our shower upstairs began leaking through the ceiling. We thought, """"wow how lucky that the plumber is here!"""" (Turns out I was not so lucky). We asked the tech to please look at it and he assured us it was because the """"shower curtain wasn't closed all the way."""" I was not satisfied with the response and decided to run the shower again, while ensuring no water was getting out. Water still flooded through my ceiling. My wife called Besel plumbing back and they assured her someone would call to schedule another appointment. After we didn't hear from them, I decided to attempt a call. I was told that a meeting was held by the company and they would be """"declining service"""" for my residence. I continued to ask for an explanation...was this personal? was there anything we could to remedy the situation? did it have to do with the home? And we were continuously told that service was being denied. With the rise in antisemitism, we are always a little apprehensive that people are being discriminatory towards our family because we are Jewish. We continued to ask if this was personal, about the home, and if there was something we could do to make it right. The woman on the phone became extremely argumentative, informed us we were being marked for """"harassment"""" and refused to provide any other information. After further investigation, this company did some work on my home in 2004. I am highly suspicious something is being covered up here because they refuse to tell us what is wrong with the home or why they are declining service. Based on my interaction with this company today, I will not recommend this company to anyone and informed my neighbors of my experience. I truly never write reviews, so please approach this company with extreme caution.

Karen K.

I am giving only 3 stars, as this company is VERY expensive. They did a very good job and cleaned up well, but I would not hire them again as their prices are out of this world.

Jody D.

I wanted a valve replaced under my kitchen sink. The pros: the responded quickly. There was no problem with the work they completed - replacing the valve, a faucet hose, and removing an unnecessary drinking faucet on the sink by unscrewing it. Additionally, the technicians were pleasant. Cons: The price was high - not breaking the bank, but the total cost was bout $260. There was nothing exceptional about the repair - basic plumbing. I've had a lot of plumbing work done on several houses I've owned. This was more than I would normally pay, but I thought I'd try new company. I also got an estimate to replace a 30 gallon water heat. Their estimate was right under $1300. Again, based on my experience this was excessive. I ended up using another service provider and paid $875 - which is in line with other water heaters I've had installed. So no problem with the work, but the charges were relatively high.

Mike N.

It used to be the norm that when you hired a company they did what they said they would, cared about what they did and that you were satisfied. Well I found one!!! They were not the cheapest nor most expensive but they were good, reliable and quick. Besel Plumbing is family owned and operated. I spoke with the 2 brothers, one worked the job with his guys, and their sister on the phone. We had a backup and after another plumber couldn't find the source they did. We had to replace our sewer line, which ran under our travertine patio to the alley hookup. They were thorough in their investigation and clear in their explanation as to what the problem was and how to resolve it. They very carefully took up about 50 travertine tiles without breaking any. They avoided all our plants and put the temporary dirt removal on tarps. They cleaned up so well that if the travertine was back down you wouldn't have known what they did. And a few days after all that was done we got a little panicky over a couple plumbing issues that weren't related to their job and they helped us with that too. We highly recommend, without reservation, Besel Plumbing!

Kim R.

Life savers!!! Excellent customer service!!!Nice and friendly. Saved us on a Friday night after another a plumber left in the middle of the job! From the first call to the main number (didn't catch her name), to George (owner?), to Jim Moore, the service technician. Everyone was so understanding & helpful! Despite the after hours cost it was still less than what the day guy was going to charge me! No pressure to replace still functional hot water heater either. Jim explained everything clearly and went out of his way to make things right. Besel is the best!!!