Besel Plumbing

Michael P.

Our kitchen faucet lost pressure. I took off the sprayer, as I have done in the past, to soak the sprayer to remove deposits from our hard water. As I did this, the hose slipped out of my hand and into the faucet neck. I couldn't get it out. I ordered a new one from the faucet company and they sent me one. I called Besel and they came out that afternoon. The tech was pleasant and tried to get the hose and the connecting piece out. He took the faucet off and finally retrieved the parts. The new hose and nozzle were attached. I was charged the $89 for the service call and an additional $340 to attach the faucet. I think that was a bit steep since we gave them all the parts they needed to fix the problem. We tried the faucet and found out that he reversed the hot and cold lines. I called and had to wait over the weekend plus Monday for them to call me (as they don't have hours on the weekend). The tech came out and corrected the problem, however no compensation for our inconvenience for their mistake. I was not charged for the 2nd visit as they said it was a warranty call. As I said, I gave them all the parts needed. Bad business practice.

Samuel C.

Besel plumbing was highly recommended by our neighbor and I was informed they do work for many of the people on my street. We recently moved into a home in St. Petersburg and had some issues with two of our showers. The tech that came to our home for the first visit was professional and punctual. While he was here, our shower upstairs began leaking through the ceiling. We thought, """"wow how lucky that the plumber is here!"""" (Turns out I was not so lucky). We asked the tech to please look at it and he assured us it was because the """"shower curtain wasn't closed all the way."""" I was not satisfied with the response and decided to run the shower again, while ensuring no water was getting out. Water still flooded through my ceiling. My wife called Besel plumbing back and they assured her someone would call to schedule another appointment. After we didn't hear from them, I decided to attempt a call. I was told that a meeting was held by the company and they would be """"declining service"""" for my residence. I continued to ask for an explanation...was this personal? was there anything we could to remedy the situation? did it have to do with the home? And we were continuously told that service was being denied. With the rise in antisemitism, we are always a little apprehensive that people are being discriminatory towards our family because we are Jewish. We continued to ask if this was personal, about the home, and if there was something we could do to make it right. The woman on the phone became extremely argumentative, informed us we were being marked for """"harassment"""" and refused to provide any other information. After further investigation, this company did some work on my home in 2004. I am highly suspicious something is being covered up here because they refuse to tell us what is wrong with the home or why they are declining service. Based on my interaction with this company today, I will not recommend this company to anyone and informed my neighbors of my experience. I truly never write reviews, so please approach this company with extreme caution.

Don V.

Had a water line leak and called Besel Plumbing! The technician came and did enough to stop leak (probably less than $50 in cooper). He capped the line as I was remodeling! Then he went to truck and came back with """"THE COMPANY STANDARD CHARGES) which was $792! RIDICULOUS AND SCAMMERS). ALSO NEVER GAVE ME A RECEIPT WITH CHARGES DETAILS! DONT CALL BESEL EVER!

Kim D.

Life savers!!! Excellent customer service!!!Nice and friendly. Saved us on a Friday night after another a plumber left in the middle of the job! From the first call to the main number (didn't catch her name), to George (owner?), to Jim Moore, the service technician. Everyone was so understanding & helpful! Despite the after hours cost it was still less than what the day guy was going to charge me! No pressure to replace still functional hot water heater either. Jim explained everything clearly and went out of his way to make things right. Besel is the best!!!

Michelle K.

Besel replaced the pipes in my newly purchased 1958 house after a leak. They responded immediately. I highly recommend them. The work done was amazing. They showed up on time. Left everything clean. Did their best to minimize disruption to our lives. The work was done in the promised time frame Dave, Steve and Sean were professional and knowledgeable. Working with the owner Mike and George was so easy. We will use them again for any plumbing needs. I would rate them higher than five stars if I could.

Shannon S.

I am very disappointed to write this review because my first impressions with this company were very pleasant until I learned the unpleasant sales tactics and deceptive misinformation practiced by their technicians. It all started when my sinks / shower / toilets began to drain poorly. I called Besel Plumbing and they promptly sent out one of their technicians. After snaking our sewer line through the shower (and charged us $380 mind you), the technician told us that he had cleared the blockage. Their technician then proceeded to tell us that he had 21 years of plumbing experience said that since our house was built in 1976, we had cast-iron pipes which were beginning to """"grab"""" and """"catch"""" items and furthermore while he was snaking he was able to pull """"wet wipes"""" out of the drain which were leading to the blockage. He told us that he cannot guarantee for how long until the clog would return but if it did, he would need to come back and install a clean-out on the property (since we did not have one) and hydro-wash the drain which would run between $3,500 to $5,000. Well, the clog came back just a few days later but instead of calling Besel, we called a professional drain-cleaning company called Radle Rooter and they came out, used a camera to identify the clog and determined that we actually have PVC pipes! In addition, they installed a clean-out and hydro-washed by drains all for under $1,000. I am so ashamed of Besel to give us misinformation and mislead us to believe we have cast-iron pipes and to accuse our children of flushing wet-wipes down the toilet. We even told the technician from Besel Plumbing that we have NEVER once seen a wet-wipe in the toilet nor heard of any of our children flushing wet-wipes yet he continued along with this narrative. I hope the lesson from our story can save at least one customer from being taken advantage of. The proof that this company is lying to customers is that the Besel technician came out to our property TWO different times, and both times were able to see our pipes, yet still told us we had cast-iron pipes just shows that they are either liars or incompetent. Either way, both are just as dangerous. I couldn't be happier with Radle Rooter and their small team and how courteous and professional they were. Great job Team Radle Rooter and I hope Besel Plumbing corrects their ways!!!!

Sylvia W.

I am giving only 3 stars, as this company is VERY expensive. They did a very good job and cleaned up well, but I would not hire them again as their prices are out of this world.

Nancy B.

It used to be the norm that when you hired a company they did what they said they would, cared about what they did and that you were satisfied. Well I found one!!! They were not the cheapest nor most expensive but they were good, reliable and quick. Besel Plumbing is family owned and operated. I spoke with the 2 brothers, one worked the job with his guys, and their sister on the phone. We had a backup and after another plumber couldn't find the source they did. We had to replace our sewer line, which ran under our travertine patio to the alley hookup. They were thorough in their investigation and clear in their explanation as to what the problem was and how to resolve it. They very carefully took up about 50 travertine tiles without breaking any. They avoided all our plants and put the temporary dirt removal on tarps. They cleaned up so well that if the travertine was back down you wouldn't have known what they did. And a few days after all that was done we got a little panicky over a couple plumbing issues that weren't related to their job and they helped us with that too. We highly recommend, without reservation, Besel Plumbing!

Andrea L.

GENTLMENT PLUMBERS. SKILLED MASTERS WITH SOLUTIONS FOR EVERY ISSUE. The entire team is stellar. This is who you call if you want a reliable solution and no subsequent issues. Because my properties not new construction so many old world skills and knowledge need to be employed and these guys see the end of the road and plan backwards so there are no surprises. Excellent communicators and quality!

Sunny L.

I'm changing my review because I realize sometimes people make mistakes and even at times can be unprofessional without realizing it. I wish them a better future at their business and more hard work to improve.