Bert Black

Ashlan R.

the service was very poor. they came over very disrespectful. they didnt tell me about a service fee. they also wanted to charge me 400 dollars for each toilet that didnt need any major work on it. after I told them they didn't tell me about a service fee they got even more rude saying they were going to call there attorney on me. The treatment towards me was very disappointing as a customer. I will not be returning to them for any future service.

Ryan R.

Came in, diagnosed problem properly a fixed problem with no issues in a timely manner . Reliable quality service, Prompt & on time .

M C.

Poor service, will not respond to my repeated emails, 2 men have tried to talk over me rather than let me speak, after saying the unit they recommended - and I purchased from them - would not be expected to keep my house cooled below 75 in the summer heat (this was not disclosed when they wanted my $$ for it). This company was great and had trustworthy and reliable technicians 10 years ago - not now!!

Hazel L J.

Requested the company come and check why my air was not cooling as it should. A service repair person came out and appeared to do a good job in checking the problem. He said he going to put in freon to help with the temperature of the air.
My biggest complaint is that the new way companies are beginning to do work is to not disclose to the consumer very much information of what is being done or what the cost would be or what the cost was for that day's service.
I was not given an invoice, not was I quoted what the charge would be for that day's service. I was asked for my credit card, and I did not know the cost until the amount was taken out of my banking account, but I still have not and was not given an itemized invoice of what was done and the cost of any itemized work.
There was a little bit of pushy salesman's talk. I was told that there should be something done right now with a little pushiness in the tone. I had to explain that I did not want anything done so quickly and I needed to think about what he was offering.
I am not sure if what he did has made it any better and with his explanation it appeared he was telling me that what he did do would not be helpful because I probably needed a new complete system, with the one I have is only about seven years old.
He left me somewhat confused, leaving me not knowing what really is needed. The air is somewhat cooler than it was before he came out, but he did not tell me how much or if he did put in the freon and did not give me any type of invoice showing a breakdown of the work he performed on that day..
Sooooooo!

Harry S.

I bought my house in Little Rock about 14 months ago. I immediately had Bert Black (Adam) come to perform a service on my air conditioning system. After the initial service visit, I signed a service contract which provided me with two services in the next 12 months. Both services were performed by the company as agreed. In July, 2022, my air conditioning failed because of proper cleaning and maintenance. I carefully observed all 3 service visits. The company did not remove the top of the system and clean the coils, the fan motor or the fan. The lack of proper cleaning resulted in failure to remove humidity from the home. My last service visit from Bert Black was in April, 2022. Three (3) months after the last visit, I now have a severe mold problem in my home -- and a $12,000.00 bill to remove the mold and perform and complete home cleaning. I employed a professional building scientist and a professional mold and water removal company. They along with a different air conditioning company verified that Bert Black had failed to properly maintain my system.
I called the Bert Black office to speak to the manager/owner/CEO, but unfortunately reached Judy, the office manager, who refused to allow me to speak to someone in charge. She also refused to give me her full name. I requested that I receive a refund for next year's service contract -- as I do not plan to use their services. She refused to refund the contract charge even though they had not provided services under the contract. Bert Black clearly performs substandard work and the quality of their AC maintenance is totally unacceptable. I advise all to go elsewhere for air conditioning installation and maintenance. This has been a very costly and unfortunate experience.

Kate H.

Horrible customer service. Twice now, they have no showed for our scheduled appointments to have our kitchen window replaced. They did not even bother calling to let me know. When I reached out to them, they did not even offer an apology. Completely dissatisfied!!

Clay B.

You better get in writing before deal with this group, I got charged $2,200.00 for a job the took 4 hours for a rough-in on a shower and vanity in a single bath-room. Also, had a patio serviced and was charged for a new track that was never put in..

T.L. F.

BUYER BEWARE!!! This company was called to replace a garbage disposal. The tech went to the closest hardware store and purchased a garbage disposal for $119. Then turned around and charged us $264. After house call and labor ($140/hr), the total invoice: $506!! I would rate this company no stars, office employee (Judy) is the owner's puppet!

Jigar P.

Great person, knowledgeable and reasonable pricing. Honest, will not beat around the bush, tells you what needs to be done to get your job complete.

Greg W.

Our furnace stopped working on a cold Saturday night. A technician came out the next day and fixed it. He was very personable and professional. Quickly solved the problem and only charged us $10 above the flat rate for the service call and weekend premium.
Not the first time we've used Bert Black, they have never disappointed us.