Bernie Gage Plumbing & Heating

Deborah G.

I was a loyal customer of Bernie Gage for several years, but I can no longer recommend their services. Be aware that they bill travel time for all of their service calls--not an unusual practice, perhaps. But their billing begins, not from their headquarters, but from whereever their technician happens to be. If you live locally and you are lucky to be the first service call of the day, you will pay little extra. If they schedule you after a customer in Essex, as they did with me, you will be charged an extra hour of labor ($120) for travel, on top of any work that is done. Their technician even showed me his log. While he had spent 54 minutes at my house, I was billed for two hours of labor. Why should I be responsible for another customer's location? This is an unfair and arbitrary practice, made worse by the fact that it took four visits to fix the problem I was having with my furnance. None of this was ever disclosed to me until the bill arrived in the mail, and the bill was adjusted only after several phone calls to complain. Needless to say, I will not do business with them again.

Mary Ellen R.

I would give less than zero if I could. Have had them to our home multiple times, hundreds of dollars and the problems are never really fixed . Office manager Melissa is rude, abrasive and disrespectful. Bernie plays the Mr. Nice Guy game but he is basically a crook. I had given them a second, third fourth chance out of desperation but he always does a quick $500 +fix and the problems persist. Don't call these rip off artists

Larry G.

Positive experiences in the past, recently not so much.

After scheduling a visit for a few small jobs the technician came and I described the jobs. He then said he would be 'a few more minutes' and fumbled and banged around in the basement and then left without speaking to us again. When a week went by I called and asked about the estimates on the jobs and the receptionist said they were still working on that and shared that the furnace cleaning cost. I NEVER REQUESTED OR APPROVED this furnace work although they said we had discussed it. So supposedly the technician was there to do the cleaning but 1. Never said that, 2. Never gave me a report or invoice. They also shared that they could not give me an estimate for the other jobs because the tech forgot to take pictures. I told them to forget it, paid them for the work I never authorized or asked for, and will never use their services again.

Wayne S.

Seem to be nice people, however there work is awful, they brought our new kerosene tank set it all up, furnace worked for a couple days and then it stopped, they came back to put in a return valve that they admittedly said should have been done (red flag number one that they don't do the job right the first time) once that was installed the furnace ran again for a few days and then stopped working, they claimed that if we could bleed the furnace that it wasn't there wrong doing and that there was a part that was dirty that we needed to replace on our own dime. After calling up a company for a kerosene delivery the guy said there was no need to clean it being that the furnace is only a year and a half old and it looked great, also we would be able to bleed the line because there was still fuel in the line and to top it all off the line that runs into the tank was too long so it curled up off the bottom of the tank so we couldn't reach the 75 gallons we had in there....to top it all off the guy that came said he had never seen our style outside that it's typically used in basements, says he wouldn't have used that style but not to say it won't work.

LONG STORY SHORT.... We will never be using bernie Gage again, they don't do the job right the first time unless they absolutely have to, and even then they can't make simple measurements so we can use our kerosene we bought.

Michel D.

Bernie Gage rocks! . Besides the fact that he and his team do a very good job, he also respects his commitments, shows up on time and promptly if needed.