Berkshire Heating & Air Conditioning

Pat G.

Nine years ago our nightmare began when Berkshire installed a Buderus Logamax Plus GB 142 boiler. They couldn't get it to work properly and had no technician knowledgeable about the product. In the first month of installation, Berkshire was here 4 times. The following month, we lost our heat at 6 different times. Over the years, we have had numerous problems costing us various repair fees.
Berkshire sold us the most expensive product on the market (over $11,000) when our former boiler had a meltdown and we were without heat during the late fall and early winter. I did not do my due diligence to research this product and relied on Berkshire to advise me. In the beginning, we relied on Berkshire to service the boiler but had no confidence in their skill although all their technicians were very polite. We did find an independent company who successfully serviced the boiler when it broke down.
Again, we lost heat this past week. The technician we now have, pointed out all the areas that are in obvious failure and need to be replaced. He also pointed out problems that were due to poor installation. The cost: over $2000 with no guarantee that the unit will not fail in the future. (Check the reviews on this product. It is a known lemon. I tried to contact Buderus to no avail.) Berkshire should have known about the problems with this unit: it came out in 2008 and we bought it at the end of 2010. Let the buyer beware.

Louanne S.

We have used this company 3 separate times and they have been exceptional!!! They are extremely nice, do not appear to be dishonest, very prompt service, gave us a military discount and we will continue to use them as long as they keep the excellent service going. Thank you for being great to us in Belchertown

Stephen M.

Arrived on time and installed in timeframe they gave. Jose and Sammy worked as a team and answered all my questions. House is now cool and pleasant again. Nice job men. Shout out to tech Louis for getting highly knowledgable salesman Brian to call us as well.

BJ B.

If I could leave negative stars, I would. Stay as far away from Berkshire as you can, unless you love getting crap equipment and even worse service for your hard earned dollars. We mistakenly had them replace both our heat & cooling systems- worst mistake I've made as a homeowner!!! No way either of these systems should need to be replaced within 7 years of installation.
The ""method"" they used to check the refrigerant levels in our brand new unit depleted the refrigerant levels every time they did it. Result was them telling us we had to pay them to throw parts at it which may or may not fix the issue. Had another company come in and tell us the damage Berkshire did and we had to recharge the coolant- 2 years later we're being told to replace the entire AC because of the damage Berkshire did.
The heating unit is rusting in the heat exchanger (old unit was in place over 30 years with no rust so this isn't environmentally caused by conditions inside our house) and now we need to spend about $2k to replace the heat exchanger or spend more to get this piece of crap out of our house completely.

Stay away from Berkshire!!!!!!

Casey K.

I am so torn on these guys. The first time I called I received reasonably timely and reasonably accurate service for my oil furnace. That would probably get them a solid 3 stars.

Then, more recently, I called and explained that I wished to receive an estimate on installing zone valves to change our single zone system to a two zone system. They sent a ""comfort advisor"" out that immediately told me that he couldn't help me because he was told by the office that he would be providing an estimate on an oil to gas conversion and he would have no idea on plumbing costs. Thus, this first miscommunication was both a waste of my time and theirs.

Soon thereafter, I received a call from the office to schedule a plumber to provide a plumbing estimate. Importantly, at no time was I advised that there would be a charge for this visit. The plumber came out and, after a short visit, expressed to me that there would be a charge of $69. I called the office to object. The manager immediately got very defensive and abrasive. Despite the fact that their office staff had now made two errors in communication, the manager insisted that the staff had told me of the charge and that the charge should stand. In the end, she told me that I was to be put on a ""Do Not Service"" list. That makes my decision not to do business with them again pretty easy.

I can only hope that people read this review and opt to go with a different company for their heating needs.

Matt T.

I had a service contract with this company to regularly service my heating and AC system. After my second service appointment I was told by the service tech that I had a Freon leak and would have to replace the entire system for $7400.00. Now I knew this price was ridiculous so I had a service tech from the commercial HVAC company that I work for come out and check the system and there is no Freon leak at all. the system was full on pressure and there was a 20 degree temp swing from inside air to air out of the duct. This business is trying to rip people off that don't know any better. BEWARE!!!!!

Bob S.

I've had 3 experiences with Berkshire Heating. One was horrible. One was perfectly fine. One was superb.

First, the horrible. It was a couple of years ago. Heat went out late at night on a very cold weekend. I have a Guardian Care contract with Columbia Home Services and I called them. Turns out their computer was down; it was the weekend crew and they couldn't give me an authorization number to call Berkshire Heating, with whom they contract. My wife has serious medical problems and I called Berkshire directly. They were totally unresponsive. They wouldn't come without an authorization ('company policy"") and would not connect me with someone with more authority - even after I explained the medical situation. It was a long scary cold night and I cursed them the whole night. In the morning, the regular crew at Guardian Care got in, the computer problem got fixed, and we found another contractor who fixed the problem.

Last Summer I called them to clean and tune my gas furnace. Routine work, not covered by Guardian Care, and my regular guy doesn't do cleaning. Guy from Berkshire came out, did some testing and pronounced it ok. That's all I needed. I think they charged me around $65 or so and it was fine.

Recently, we had a problem with accumulated air in the heating lines. I know the system hadn't been purged in a long time and the noisy baseboard radiators were starting to be a problem. I called Berkshire again. They sent out Chris the same day. All I can say to anyone reading this, is that you should ask for him if you call this company. Nice guy. Young guy, but with an old school commitment to doing it right. He quoted me $213 to purge the air. I wondered where they got that odd number and thought it was pretty high, but decided to go for it. Once I saw what he did, I was convinced that it was a good value. He literally spent hours working on the system. Apparently purging air in heating lines is not a trivial matter. I watched him and he explained what he was doing, and why he was doing it. I'm impressed. The system is totally quiet now. Great job, Chris!

Donna L.

Highly ineffective at repairs, just want to sell you a new system..Now having another repair company out for what was unrepairable to them...Repairman obviously should have called a more experianced person but refused...Unprofessional in the extreme..

E S.

Chris from Berkshire just left my house and everything was great. He came on time as scheduled, introduced himself, and was very friendly. My furnace is practically brand new but seemed to be running a bit loud for the past few days. I was hoping it wasn't anything major, and fortunately it was a quick fix. Chris explained the issue and was able to resolve the problem within a matter of minutes.

I've seen previous reviews, and I myself wasn't very happy when I was told by another company back in the summer of 2014 that I needed a new furnace either, so that may have played a part in their negative reviews; no one wants to hear that kind of news. However, I have no complaints with the service I received. The rep who answered the phone was polite, the appointment that they set up was convenient for me, and the tech that came was great. I'd recommend Berkshire Heating and Air to anyone!

Le V.

I have never received worse customer service from a company. I woke up to no heat in my house because of a busted circulating pump. It was on a Sunday and I knew I would have a difficult time finding the part and likely would have to pay a higher fee to have someone come out and help me. Christina answered the phone and I am not positive they could have had a worse person answering the phone. She immediately started fighting with me when I inquired whether or not the service man would have a pump that would work. With it being January, if someone was going to come out, I wanted to ensure it was going to get fixed, otherwise, I would use someone else. I had spent my day volunteering with kids and all I wanted was to work with a company that was willing to help me and be able to get a solution in place for the night. I can't even begin to explain how nasty of an individual Christina was to me. The attitude was worse than the attitude of a rebellious teenager. I am embarrassed for this company to have an individual like that representing them. All I heard was what Berkshire could not do for me and how much they were going to charge me. There was nothing about what they could do for me and what kind of solution we could come up with. I have no problem paying for service for my boiler, but I want to know there will be some sort of solution, not that I will be without heat for days on end. I wish I had thought to look here before I contacted them. Seeing the other awful reviews would have caused me to not bother with them in the first place. I contacted David and Hurley instead. They were amazing to work with and had someone out to my house within the hour. Don't waste your time with Christina and Berkshire Heating. It isn't worth the stress and you'll have a solution faster if you work with another company.