Berkshire Heating & Air Conditioning

David L.

Don't bother calling these people on the weekend. They have no parts on the truck and won't be able to do anything for you. What they will do is charge you a $200 charge to walk in the door on the weekend. Then you can get $100 of that back if you purchase a $279.00 maintenance agreement.

Vlyons 1.

We have been customers of Berkshire Heating & Air Conditioning for several years, and have had very good service in the past. However, today I would like to highly commend the visit for a PM that Jayson performed. He provided a 2 1/2 hour service inspection which was extremely thorough and comprehensive. His knowledge is outstanding and his professionalism is to be noted. He answered questions so that I could understand them and he truly explained everything he was doing throughout the inspection. The company is certainly lucky to have a technician of his caliber.

Vicki S.

Katharine D.

We had a terrible experience with Berkshire Heating. We were without heat for the coldest week of the winter. They were late to order a part - a part that we later discovered was quite common and they should have had available. One worker took his mask off while talking with me and another wore his improperly (under the nose). Luckily we switched to another company, who discovered our furnace simply needed a serious cleaning. Going with Berkshire was an expensive and frustrating mistake for us.

lois c.

The night of heavy winds--I heard a pop, went downstairs, and found the service door open. I left a call. I had concerns and talked to their on call technician who reassured me.

They called me on Monday and a set a time for the visit. Called me the day before as well as emailed me. The day of the service they sent an email with the picture of the tech.

He was personable and stated all I needed for the damper was screws and the bolt needed to be tightened on door.

My furnace is old, and I asked him about the condition of it. He was honest said it was cracked and when it does go not to waste money on a major repair. He explained the process and gave me an idea of what it could cost.

When I hire a company, I expect them to be on time, honest, and to be highly qualified. This is what I received.

They have a client for life.

Nichole H.

Terrible Terrible company. A tech came out for a furnace cleaning, said he couldn't do the job because the system was old. (Which I was fine with.) He made a verbal note in his iPad and called the main office. He filled up the water in the slight glass because it was low before he left. A few days later the furnace had way too much water in it and I woke up to a freezing house. When I called for help, they said he never touched anything and refused to help like I would call and make this up. The least they could of done was offer for someone to take a look at it. This company sucks, go elsewhere!

Michael B.

After calling various other heating businesses,Berkshire heating and air conditioning was the only one that got back to me in my time of need, my furnace broke down they sent over a technician named Stefan, he evaluated the situation on the furnace and suggested I'd buy a new one and he was right, then they sent over Brian the salesman he was great, didn't sell me anything I didn't need I got a good price, then for the technicians, Jimmy and Tommy were excellent, on time efficient answered all my questions and did an great job they were personable and cared about getting everything right, I highly recommend Berkshire heating and air conditioning they were there when I needed them the most, thank you again and keep up the great work, love my new furnace, you have a customer for life!

Peter T.

We scheduled a repair of our furnace this Monday and had a technician stop by from Berkshire Heating and Cooling to perform the repair based on their good reviews. Tim who assisted us was polite, courteous, knowledgeable and took measures against Covid-19. However the deceptive business practices we experienced has made us completely regret using them, we should have shopped around more. After our technician diagnosed that our furnace igniter wasn't working which is what we suspected when we called, we were quoted a price of $350 plus the $99 diagnostic fee which was a bit over the higher end but what came afterwards was way worse. After we agreed to this repair (had to sign an invoice digitally before each repair) he followed up with more necessary repairs which was the control board (replacement) and quoted us a price of $850 for our 27 year old Goodman furnace which was ridiculous after comparing prices online for OEM parts and average repair costs. The parts are pretty common and easily obtainable, we understand the overhead and labor costs but it shouldn't be $1300 to repair an Igniter and control board for this brand of furnace. After he performed the first repair and recommended the second repair he demanded payment immediately through check/credit/cash for the first repair even before the furnace was fully functional (stated the igniter would burn out possibly in a day without the control board). He did not accept any discussion regarding price as the company has set prices. The invoices also don't have labor costs or original part price (or their set part price) just the total cost of each part repair which I feel is deceptive. The replacement of both parts were completed in less than 35 minutes give or take.

I wouldn't consider Berkshire H&C full service as no one should use them for repairs, installations of new furnaces they're intent on selling you on, maybe but I'm not hopeful on that either.

Frank I.

I have used Berkshire Heating & Air Conditioning to service my furnace and central air since 2017 based on the recommendations from my neighbors whom have utilized their services. The technicians are professional and polite, especially wearing mask's during the COVID Pandemic. Benny is one of the technicians, that has serviced my unit. He shares the results of the test and recommends any services that is needed.

Maureen R.

Technician came on time and was very nice. I was very disappointed that after tech cleaned furnace and left, the same dirty filter was left in furnace. No new air filter replacement was put in. I had this new furnace installed 1 year ago by Berkshire Heating. I also had a them Install new central air conditioner as well this summer. Berkshire knew what size furnace filter I would need. I think this is unprofessional.

George E.

We are so pleased with our decision 2+ years ago to install a new heating and cooling system from Berkshire. The entire experience has been positive. Our good choice was confirmed today with our semi-annual system tuneup by technician Tony Hall. His checkup was thorough and complete. He walked us through the entire process with courtesy, professionalism, and good humor. And he completely followed Covid protocol with a mask and social distancing.
Another shout out to Kerry, who is always so helpful and upbeat whenever we've called Berkshire.
5 Stars without a doubt.
Dr. G. L. Evans
Michael Devine
Longmeadow, MA