Berkeys Air Conditioning, Plumbing & Electrical

Karyl H.

Last night we called and ask if they are specialists​ for our Rinnai tankless water heater they, of course,​ said they were. We scheduled an appointment for today. When​ they called to say they were dispatching we knew the part we needed so we ask if they even had it which took forever to get a yes or no. When we finally did a man called us back and said NO he would have to order us the part. BUT here is the deal we said to him don't ​send your technician​ since you do not have​ the part he replied the technician could come out and diagnosis the problem for 69.00 so we would know for sure we thought sure why not. He then quotes that price which we repeated back 2x he said Yes. BUT here is the deal he LIED come to find out it was going to run us 250.00 the technician said that was not the price (big SHOCK​!) Just to look at the problem now keep in mind it was no overtime or late evening this is there​​a ​ "normal" charge. Als,​o we felt all they wanted us to do is just​ buy a​ NEW UNIT and not try to repair the one we had.
The technician was great and understood how we felt it was the office and dispatch that was the problem.

T W.

We had emergency which included having to shut off the main water supply. We called Berkeys @ 6pm on a Sunday and were told the rate of $150 and hour and that a technician would call. At 8:30pm, with no call - we called again and were told the technician would give us an ETA. We received a call but when answered, no one was there. We assumed they were on their way. At 10:30 pm, we called to cancel and shortly after, received a call from the technician stating that he could be here in 30 minutes but then told us the rate was now $250 an hour because of the time. Extremely unethical and taking advantage of a situation they created. Do not do business with this company, they are dishonest.

Christopher B.

I wish I would have read all the bad reviews of this company before I tried to use them. They are very expensive tried to charge me almost 3 times more for a water heater replacement than the company I ended up using. Also when they give you the 4 hour window that they are going to show up they will get there the last 10 minutes of that window, but if they call and you miss call they will immediately cancel appointment. I have been very disappointed with this company

Pamela R.

If I could give them less than 1 Star I would. In my opinion, they are price gouging criminals! Avoid, avoid, avoid!they installed 2 hot water heaters in my home in 2013. Now one of the water heaters has burst, but since we paid EXTRA to have the super duper extended warranty it should be covered until 2025. But Berkeys is quoting $1800 plus just for labor to replace the burst water heater. And they want even more to re do plumbing installation that they now say is faulty. And caused the burst. That's right. They have told me that their plumbers installation caused the malfunction but they want me to pay big money for their mistakes. They also said it was because we have a water softener. I have no independent knowledge, I only know what they told me. Maybe your experience will be different, but I'm not taking the risk of hiring them again based on this experience.

Tim S.

Berkeys is a disaster. Called them to unstop a toilet, which they did.....for a whopping $410.00. Two days later I washed a load of towels and the toilet overflowed. Sewage everywhere. Cost several thousand dollars to clean it up. Had to remove carpet in living room, hall and two bedrooms. Removed lots of wet sheetrock. Seventeen blowers and two dehumidifiers the size of 55 gallon drums for three days. Three days of unbelievable noise. All my furniture, clothes and possessions in piles. It is costing $10,000 to fix. Thanks a lot Berkeys, not!

Lee W.

Had Hvac tech come out to work on my heater that was clicking. He did something to my electric panel, which he wanted to upgrade for $6000, and my inside furnace unit. Not long after he left there was the smell of plastic burning. Several wires that he had just "fixed" were melted and hot. Had another Hvac tech come out and the whole wiring harness needs to be replaced due to the work done by Berkeys. Of course the parts aren't available so a whole new furnace is needed at the cost of about $6000. Do not use these guys. What should have been a simple wire replacement has turned into a very very costly mistake for me. And still no heat. I am sick that they have not accountability for the damage and costs they've let me with.

Yolanda R.

Someone else left a review and said "Good luck getting these guys to show up! We waited 2 days, they missed every promised service window, we finally cancelled the request and called someone else."

...I totally agree. They missed my promised service window and I was not very happy as I had placed my day on hold for them only to have them blow me off. No regard for people's time which in my book means poor customer service.

Additionally, I feel I was ripped off. They charge you a fee just to show up and then they assess the situation only to charge me $342 for a 20 minute job (snaked my shower cause it was clogged). Oh and I was foolish enough to tack on another $100 for a service plan that supposedly saves you 10% on jobs throughout the year since there were some other issues needing fixed--that was a rip off seeing as I do not trust them after this incident to do the right thing and charge a fair price. So I'm out that money but have peace of mind knowing I won't get ripped off again by going elsewhere.

I would not recommend this place to anyone. They overcharge and their customer service is lacking. They keep this up, they will lose a lot of business as it seems I am not the only one who feels they overcharge and rip you off.

Dat L.

This company is a complete ripoff. Came here and tried to charge me over $700 to change out 2 breaker switches. Then said he'll give me a discount to $600. Are you kidding me??!! I paid the $70 so they can leave. Called the company that wired my house when it was built and charged $135 total for both switches and labor. Will never use this company ever. Get a second opinion people. Do not let these techs scam you.

Dorothy B.

Good luck getting these guys to show up! We waited 2 days, they missed every promised service window, we finally cancelled the request and called someone else.

m y.

Don't want to give one star!!!! Just say no to plumbing at Berkeys unless you want a $150 fee to come out on weekends for no service whatsoever! They will gladly apply that to a hugely overpriced bid to replace leaking water heater to "bring up to code". No they did not turn off water nor try to do anything besides sell bid that was almost double a competitors price. when I called them back to tell them about how disappointed I was at this they were not interested in discussing nor did a manager return my call. I will not call them again. Interesting they do not give opportunity to review on their site..... except the ones they want to show giving them high marks. Highly recommend using small company as this experience has made me turn off the commercials I see running about how great Berkeys is.....NOT!