Berkeley Plumbing & Heating Company

Jay S.

I had a very bad experience with these people. I needed a fnew faucet handle, but could not get the valve out of the wall. Antonio was very helpful and handed me a part that he said should work. However, it did not. When I tried to return it, Gordon told me they have a no returns policy and refused to give me a refund. Then he was dismissive and nearly insulting. I will not deal with these folks again. Apparently they have no concept of customer service.

Susan K.

The best! Stormy fixed everything and was totally professional is his demeanor. I cannot recommend more highly.

Amy O.

We feel like we just got ripped off. Not only Gordon did not fix our main problem, he left a bill of $700 (again, the main pluming issue unsolved) after making all those negative comments on our water and heating system for three hours. What makes it worse, the other company fixed the same issue at half the cost. Total waste of our time and money. We never call them again.

Azzia W.

Gordon is a magic maker. My apartment building had a long standing issue (years) of a loud sound at wild hours coming from our boiler room. The usual song and dance had done nothing but frustrate everyone involved. Gordon took a look and I could tell right away he had the energy and intelligence to treat this adventure with the respect and creativity it deserved. He had the foresight to remove the cover so that I (the person onsite) could take video of the inner workings when the issue happens. That's easy, and as a bonus, we found that the noisy part of the system was over-heating. With the cover off, it cools and quiets within minutes. I dedicate my good nights' sleep to Gordon with great thanks.

Seumas M.

This place has the best customer service from knowledgeable staff. If I need anything from a cheap gasket to more expensive items, the staff is very helpful. Big stores could never give this kind of service and I'm lucky to live near them.

Lawrence M.

Low life's!!! Tim the owner son and a manager came out to fix our furnace in the basement. They were down there 10 minuets and handed us a bill for almost 400.00, no parts used!!!! Tim was clearly a hard core drug attic, sweating and tweaking out of his mind!!! I paid but called there office to complained and someone named Chris said that's ""about"" the standard charge for a heating call. Really? These people are crooks

Ms M.

Absolute con - AVOID they are a rip off and over-charge like you can't believe. I will NEVER use them again, they're not good, and trustworthy, if they feel like they can rip you off, they will.

Helen C.

This is a Christmas miracle story. My heater broke in mid-December. As one can imagine, this is not the time of year to have heater problems--not just in terms of temperature, but the fact that everyone else is turning on their heaters, only to discover similar problems.
I had heard good reviews about Berkeley Plumbing and Heating, and called them. Of course, they were booked at least a week out. I spoke with Sandra, and explained my situation was somewhat dire. She was very sympathetic, but said that there was nothing that could be done to move up the date. This is where the miracle comes in....
After trying several other heating companies (not my first choices), I gave up and resigned myself to freezing for a week. Then the phone rang. It was Sandra saying that Tim (the owner's son) would be out to the house shortly.
He proved to be professional, and was adamant about getting the job done as quickly as possible to save me money. He worked quickly and efficiently; told me what was wrong, what was needed, and why. He did not charge for anything that was not necessary, and did not charge time when he had to go back to the store for a different part.
I believe the caliber of service I received has a great deal to do with the fact that this is a family business. When Tim left, I felt completely confident that the job was done correctly. I cannot recommend this company highly enough.

Robert S.

Watch out! These guys charge on the quarter hour, so if they finish your job at 1:40 pm and then take 6 minutes to write the bill, you will be charged for 2:00 pm! They also charge you if they didn't bring the right tool and had to go back to the shop to get it.

Curtis F.

I called Berkeley Plumbing & Heating Company to ask if they could come out and perform an emergency repair to a ruptured natural gas line connect at our residential property. The dispatcher put a plumber on the line, who demanded that I send them photos of the pipe assembly. I told them I could accurately describe the problem, as well as the part they would need to fix it, which PG&E had described to us yesterday. He was skeptical, but handed me back to the dispatcher. She again demanded that I furnish photos of the problem, and I reiterated that they just needed to come out and start the work. She got testy, and hung up on me. I should have read the other Yelp reviews before calling this company. They richly deserve their lousy reputation.