Benoure Plumbing & Heating

J C.

Beware! After the warranty runs out, customer service goes down the drain. Seems they are more concerned with up front business rather than actually providing good customer service for the long haul. Worst experience I've ever had. Won't do business with them again.

Sean F.

Horrible service, tried to double charge us for travel to our home and BACK! Our one 1/2 year old house has broken 3x since they did all the work!

Mike I.

Do not use. I had a new furnace installed and come to find out they added things that were not needed. The wiring wasn't installed properly. I had an issue 6 months after it was installed and was told by their technician that I needed another $600 part. Called another plumber and he fixed the relief valve for $50. Just recently I am having more work done and have found other things that I was ripped off for. FIND ANOTHER PLUMBER.

Don M.

Ripped off by Benoure. Called for service on my furnace damaged in basement flooding and was very clear that it had water damage. Tech came, partly dismantled furnace and left promising to get back to me with prices on parts or replacement. I paid $130 bill. No word for 3 weeks; whenever I called was told everyone was out. After leaving a message promising bad reviews if they didn't get back to me I miraculously got a call from one of the owners. He informed me that their policy was to not service furnaces that had been under water. Funny no one told me that 3 weeks ago and they didn't have any problem taking my $$. The guy expressed NO regret about treating a customer this way, no apology, no offer to refund. ADVISE YOU AVOID BENOURE AT ALL COSTS.

UPDATE: Benoure's response to 2 official complaints to BBB and VT Atty Gen has been to lie and accuse me of deception. Rather than try to make things right with a customer they choose to attack. OK someone else gets my purchase of a new furnace and Benoure gets a well-deserved bad evaluation. ADVISE YOU TO AVOID BENOURE

Sharon E.

Benoure Plumbing and heating has consistently demonstrated not only superb expertise and service, but with genuine care. I have had them do multiple jobs for me both commercially and residentially and each time they have exceeded my expectations. You can trust them to get a job done right, promptly and for a fair price. I like that it is a family business with people enjoying their work and having pride in their well-deserved reputation.

John W.

Built a new home in Milton. Benoure was, by far, the most professional contractor on the job. Every phase of the job from design to final billing was handled promptly and fairly. I can't say enough especially given the stark contrast to other subs. I highly recommend them.

Leah N.

We recently worked with Benoure to replace our garbage disposal and install a new toilet in our home. Several years ago, they replaced my furnace. They are busy, so it takes some patience to get things scheduled. However, we found this was totally offset by the service they provide. The plumbers that come to the house are professional and efficient. They do excellent work that we trust. I highly recommend them.

Paul C.

competent, courteous, prompt service person

openly discussed the problem, answered my questions about it and what I could do for periodic service

Ted C.

Couldn't buy a return phone call from a Benoure estimator - and I gave them two chances over a six-month period.

And I was planning to put central heat in a new house. Tried once. No response. Tried again six months later. No response.

They need to return their calls if they want any business.

Apparently they are fat and happy.

Imagine, if they won't call back to sell a multi-thousand-dollar heating system ($$,$$$) , what will happen on a minus-20 Vermont winter night when I have no heat and call them for help.

I'll bring my business elsewhere, thank you very much.

Mark B.

Benourne Plumbing has serviced our heating system several times and they have always been prompt in responding and handled each issue with competence.
When we had no heat this winter they came right away. Glad to know we can count on them when we need them.