Benoure Plumbing & Heating

John B.

Steve Fisher has serviced our boiler several times. He is very helpful and does an excellent job. We appreciate the great service

Donna C.

Benoure plumbing and heating has always been are go to place.
Their employees are very knowledgeable and professional.
Steve that works in HVAC is very competent and pleasant.

Good company to do business with.

Donna C

Jason P.

I will NEVER use Benoure's for anything ever again. I hired them to do an inspection on my furnace for the sale of my house. The first technician said the furnace needed replacement, which is fine, that's not the issue. The issue came when they told the buyers the result of the inspection before they told me. I learned the results via my realtor by way of the buyer's realtor. This is not an honest way to do business. If I hire someone I expect them to contact me first. On top of it all when the estimator came to look at replacement cost he stated that the furnace was fine, just old. I was given the runaround and am completely displeased with the whole experience.

Berl Jonathan M.

Our heat isn't working in the middle of the winter. My mother who is the account holder who also lives downstairs is out of the country. Benoure said sorry we have to talk to her. Which I get, but it's the middle of winter? COME ON.

UPDATES:

Thursday (minus below zero night): Benoure won't talk to me because my mother didn't give permission. (As if I would be calling for service as a stranger).

Friday (below freezing): Permission granted, but no one available to service Geothermal today, have to wait for availability on Monday. They only have 2 technicians. Was given a number for someone else to service. A former employee of Benoure named Chris (He wasn't available until Tuesday). (Also have to wonder why he quit).

Monday (finally warmed up): Called Benoure at 8:00 am. Still no Geothermal tech available. They said, ""We only have 1 tech, didn't we give you a number for Chris?""

Why Benoure? Why?
Why did you tell me Monday while I wait without heat all weekend, when you knew there would be no one Monday? Just thought you'd pass the buck to your former employee?

HEAD EXPLODES.

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED

JUST STAY AWAY from BENOURE at ALL COSTS.

J C.

Beware! After the warranty runs out, customer service goes down the drain. Seems they are more concerned with up front business rather than actually providing good customer service for the long haul. Worst experience I've ever had. Won't do business with them again.

Sean F.

Horrible service, tried to double charge us for travel to our home and BACK! Our one 1/2 year old house has broken 3x since they did all the work!

Mike I.

Do not use. I had a new furnace installed and come to find out they added things that were not needed. The wiring wasn't installed properly. I had an issue 6 months after it was installed and was told by their technician that I needed another $600 part. Called another plumber and he fixed the relief valve for $50. Just recently I am having more work done and have found other things that I was ripped off for. FIND ANOTHER PLUMBER.

Don M.

Ripped off by Benoure. Called for service on my furnace damaged in basement flooding and was very clear that it had water damage. Tech came, partly dismantled furnace and left promising to get back to me with prices on parts or replacement. I paid $130 bill. No word for 3 weeks; whenever I called was told everyone was out. After leaving a message promising bad reviews if they didn't get back to me I miraculously got a call from one of the owners. He informed me that their policy was to not service furnaces that had been under water. Funny no one told me that 3 weeks ago and they didn't have any problem taking my $$. The guy expressed NO regret about treating a customer this way, no apology, no offer to refund. ADVISE YOU AVOID BENOURE AT ALL COSTS.

UPDATE: Benoure's response to 2 official complaints to BBB and VT Atty Gen has been to lie and accuse me of deception. Rather than try to make things right with a customer they choose to attack. OK someone else gets my purchase of a new furnace and Benoure gets a well-deserved bad evaluation. ADVISE YOU TO AVOID BENOURE

Sharon E.

Benoure Plumbing and heating has consistently demonstrated not only superb expertise and service, but with genuine care. I have had them do multiple jobs for me both commercially and residentially and each time they have exceeded my expectations. You can trust them to get a job done right, promptly and for a fair price. I like that it is a family business with people enjoying their work and having pride in their well-deserved reputation.

John W.

Built a new home in Milton. Benoure was, by far, the most professional contractor on the job. Every phase of the job from design to final billing was handled promptly and fairly. I can't say enough especially given the stark contrast to other subs. I highly recommend them.