Benjamin Plumbing

Rei T.

Very helpful once you reach the actual plumbing team. Front office maybe needs some empathy, but otherwise so far pleased.

James F.

I have some plumbing to do in my new house (install new bathroom and run 4 gas lines). Had the account manager out 8 days ago, was told at the end of the meeting I would get an estimate the next day. 3 voicemails and 2 emails later nothing. They must have plenty of business to be so careless with other people's time. I imagine the negative review will get a response when all other forms of communication didn't.

T C.

Ken from Benjamin Plumbing was out to replace the interior parts of my toilet - he arrived within 30 minutes of the estimated start, and had my main floor toilet fixed within 30 minutes. Professional and personal service. He's a dog whisperer to boot. Thanks Ken!

Kevin G.

Had what I thought was going to be a costly repair, that I was putting off for awhile. Ended up with another issue (unrelated) and needed to call a plumber. Benjamin was able to come out that day and fix both problems in under an hour. Ken who was the service technician was great.

Would recommend to anyone who has plumbing needs and will be using them in the future.

Claire S.

After I posted my last review, I was contacted by Benjamin Plumbing to apologize for the lack of communication. The previous person who did not follow through with me was no longer working for them, and he had left them no notes or photos, so Jay came out to take another look. He was very polite and respectful and gave me hope that my project could be completed in a timely manner and with plenty of communication. His team of workers came out the following week and installed the new water hookup for my laundry room and a new washtub. My new washer and dryer arrived yesterday and everything works great. I'm happy with the work they did and the workers made sure to update me during the process. Thanks to Jay and Benjamin Plumbing for turning my bad experience into a good one.

Nancy S.

I had heard such wonderful things and am sad to report that it has been a complete disappointment. Unable to get an estimate or a response from Derek for approximately 2 months. Initially, he came right out to the house and looked at everything to provide the estimate but nothing. Even though I received many promises of return calls and the estimate being provided the days I called. No response to emails, no return calls and ultimately no estimate.

Dan M.

We live in an old house and we called B-Plumbing to fix leaking pipes. Rick was the guy and was great. He's been to the house before for smaller plumbing needs but his troubleshooting expertise and no-nonsense approach to doing top-notch work was worth taking the time to let his Manager know he's a gem. Rick also allowed my dog to be his apprentice during his visit. Highly recommend!

Sue H.

Make sure you get a written itemized estimate before you write your first check to Benjamin Plumbing. Also, get a resolution sheet when the work is completed. I had some simple work done. There was no resolution sheet and I continued to be charged for work that I had already paid for. My FICO score is 810 (excellent) so I am not used to having difficulty paying my bills.

Maureen M.

I'm so impressed and grateful. I reached out to Benjamin after several friends and other companies recommended them.... in the midst of the great 2019 polar vortex pipe freezing fiasco! We had a burst pipe in our kids room and bathroom and needed help stat. Despite being inundated with calls, they were able to rework their schedules and came within an hour. Very reasonable in price and incredibly reliable and kind to my rescue!

Melissa F.

I'm a little sad to add this update, especially after being a loyal client for over 21 years. Over the last year or so it's been difficult to impossible to get a response when I have called for service. I have needed to use a new plumber for most all of my plumbing needs for the last year at our properties. 2 weeks ago I called to give Benjamin Plumbing a project. I called 3 times and was told Chris would call back for scheduling. I never did get that call back and ended up using my other plumber. When you can get service, I would say they are fine. But just not as there as they used to be. I would have understood if this was during the big freeze ... but this was before all that chaos.