Benjamin Plumbing

Claire S.

After I posted my last review, I was contacted by Benjamin Plumbing to apologize for the lack of communication. The previous person who did not follow through with me was no longer working for them, and he had left them no notes or photos, so Jay came out to take another look. He was very polite and respectful and gave me hope that my project could be completed in a timely manner and with plenty of communication. His team of workers came out the following week and installed the new water hookup for my laundry room and a new washtub. My new washer and dryer arrived yesterday and everything works great. I'm happy with the work they did and the workers made sure to update me during the process. Thanks to Jay and Benjamin Plumbing for turning my bad experience into a good one.

Nancy S.

I had heard such wonderful things and am sad to report that it has been a complete disappointment. Unable to get an estimate or a response from Derek for approximately 2 months. Initially, he came right out to the house and looked at everything to provide the estimate but nothing. Even though I received many promises of return calls and the estimate being provided the days I called. No response to emails, no return calls and ultimately no estimate.

Dan M.

We live in an old house and we called B-Plumbing to fix leaking pipes. Rick was the guy and was great. He's been to the house before for smaller plumbing needs but his troubleshooting expertise and no-nonsense approach to doing top-notch work was worth taking the time to let his Manager know he's a gem. Rick also allowed my dog to be his apprentice during his visit. Highly recommend!

Sue H.

Make sure you get a written itemized estimate before you write your first check to Benjamin Plumbing. Also, get a resolution sheet when the work is completed. I had some simple work done. There was no resolution sheet and I continued to be charged for work that I had already paid for. My FICO score is 810 (excellent) so I am not used to having difficulty paying my bills.

Maureen M.

I'm so impressed and grateful. I reached out to Benjamin after several friends and other companies recommended them.... in the midst of the great 2019 polar vortex pipe freezing fiasco! We had a burst pipe in our kids room and bathroom and needed help stat. Despite being inundated with calls, they were able to rework their schedules and came within an hour. Very reasonable in price and incredibly reliable and kind to my rescue!

Melissa F.

I'm a little sad to add this update, especially after being a loyal client for over 21 years. Over the last year or so it's been difficult to impossible to get a response when I have called for service. I have needed to use a new plumber for most all of my plumbing needs for the last year at our properties. 2 weeks ago I called to give Benjamin Plumbing a project. I called 3 times and was told Chris would call back for scheduling. I never did get that call back and ended up using my other plumber. When you can get service, I would say they are fine. But just not as there as they used to be. I would have understood if this was during the big freeze ... but this was before all that chaos.

Scott V.

We've been using Benjamin Plumbing over the years. They are a little pricey - no doubt - but we've *never* had to have them come back and re-work or ""fix"" something they worked on. They do it right, and do it the first time. Two water heaters, three dishwashers, pipe re-routing and shortening, toilet bowl replacements, three homes later, and a kitchen remodel. Their plumbers are kind, knowledgeable, and clean.

We had them do all the plumbing work (sinks, faucets, disposal, dishwasher, etc) last summer when we remodeled the kitchen and they did a great job ;)

T H.

I have received quality service from them over the years, but not this time. We called them to replace two washer faucets, and to swap out our sink faucet for a different style. We wanted a unit with a sprayer, but do not have an available hole for the sprayer in the sink. We told them the sink was enameled cast iron, and the rep said they could drill a hole for the sprayer. When the plumber came, we were told it was not possible to drill a hole in the sink even though they said they could. So we got nonew sink faucet, and 20 minutes of work for our $99 minimum labor charge. Also, in the process of doing the work, the plumber smashed a cast iron drain cover in the basement, heaven knows how. He did not say a word about it, and when we complained to the company, they told us he was not aware he had done it. Instead of saying that they would send him round right away to replace the drain cover he had smashed, the rep casually told me that these were very cheap easy to get items so we could replace it ourselves! The only thing more amazing than her actually having the nerve to say that was that I did not immediately call her out on this. Put it down to a combination of utter amazement and thinking I was dealing with a reputable company. No more I guess!!

Robert R.

First, grossly overpriced. A simple water heater replacement 50 gal was $1700. Come on. This was not a new install, but take the old one out, put in a new one. No stairs, no elevators, ground floor residential. Secondly, for 3 months I have been trying to get my paperwork so I can claim my tax credit. That apparently is too difficult for them. Simply a very poorly run and overpriced operation, the kind that gives plumbers a bad name. Go elsewhere folks!

Stephanie T.

I used other plumbing companies before but Benjamin is the best! They may cost more but they know their stuff, don't waste time and provides excellent customer service.