Benjamin Franklin

Aqualina A.

On 6/12/18 - I made a call to Benjamin Franklin Plumbing license # M-17631 - phone 817-784-1249. I noticed water on my driveway. I called the city of Arlington and was advised to call a plumber.
The plumber arrived and diagnosed my problem as the banned quest line- going from the water meter to my home. The cost to replace is very expensive- I agree to replace the water line- Per the plumber this was the problem.
The plumber did not check my sprinkler system- he was certain the issue was the water line. After the work was done to replace the water line- the problem with water coming up on my driveway still existed. After complaining that my problem had not been resolved, a supervisor by the name of David contacted me and came out. He saw there was still water coming up from my driveway.
David- said he would have his sprinkler guy come out and would take care of the problem. David advised me to not use the sprinklers so the ground would be dry. When the sprinkler guy arrived, he asked to check my sprinkler system- that's when it was discovered that 1 of the sprinkler stations was not working. This is where the plumbing company had dug up the yard to replace the water line. The sprinkler guy did find the problem causing the water on the driveway and repaired that problem.
But he would not look at the other issue with the broken sprinkler. My sprinkler system Had been working properly on All stations before Benjamin Franklin Plumbing dug up my yard to replace the water line.
This has been the worst experience dealing with Benjamin Franklin Plumbing. I called them for 1 issue and they have created another issue.
Think long and hard before you call Benjamin Franklin for service, license # M-17631 - phone 817-784-1249. Address - 7501 US Highway 287 Suite B-1 Arlington, Texas 76001

Ken B.

No warranty on their work and the work done falls apart in less than 3 years . Do not use this establishment at all or you will be suffering from further plumbing failure due to negligence - This work was done by the Ben Franklins plumbing that service Arlington

Jack G.

I called them out to fix one of our toilets that was not filling up. Cost approx. $200 which was fair but.... then the nightmare. Toilet still did not fill up so I called them and they came out for the second time, good news, no charge, bad news, when I got home it still wasn't filling up. So I called and they came out and told my wife it needed a new flapper for it to fill up. $236.00 Why didn't they know this the first time? So she agreed, mistake I agree, but she wanted it fixed. Yup, I come home and it still doesn't fill up. I called after hours and was a little upset but was greeted by a very nice person who said a supervisor would come out the next morning. Well he did, and all he did was adjust a hose to make the water run more freely making the toilet fill up. So why was I charged an additional $236.00 for the second visit if it wasn't the flapper? He said it was the hose that needed adjustment. Ok, in my mailbox was an advertisement from them saying if I use their services again I could get $50.00 off and if I wasn't happy call for David Crow. I called exactly 2 weeks ago telling them I wanted my money back. The lady I spoke to was very nice and said David Crow would call me back the next day. And still to this day no one has called. They can say what they want, they can be defensive, but they screwed up and won't admit it.

Laura L.

Sorry I let them into my home! I was at work so arranged for a family member to let them into my home to replace the faucet in the master bath tub. The service man lied to my family member telling them the job had been completed. He put the broken faucet back on and made it appear that it had been replaced. Then when my family member left the room, the service man took the faucet handle off and left it laying on the tub. He did not replace the broken handle just left it broken and unassembled. When I called the company to report this, the office manager was very rude! I will not let them back in my home!

Michael M.

I noticed a leak in the front yard Saturday morning of Labor Day weekend. I called and spoke to a woman who was very friendly and had great customer service. She arranged for someone come out the next morning at 8am. Tommy arrived on time and knew exactly what it was after just looking at it for a few minutes. But, he was going to have to dig. Ok, makes sense. The quote to get it all done. $1350. To dig and fix a leak. I'm still new at this home owner stuff and haven't really had problems, but I'm glad I followed my gut. I told him I would have to think about it and get back to him. I almost told him to go ahead and do the work. I'm so glad I didn't. Asking family members, they said I was getting ripped off and got names of other plumbers. The first one I called came out the same day and did the job for $350. So thank you Tommy for quoting me an insane price and also not putting back the cover to my meter box (its the little things that make a decision). I have now found my go to plumber who I know wont gouge me on the price.

Lance W.

Yeah they tell you ahead of time the charge. I was desperate to get my drain unclogged. My AC and Washer would not drain in the heat of summer. All they did was snake the drain. Chris told me his snake was not long enough! LoL! he had to dispatch another plumber with a longer snake. (I'm sure it was to bleed more time! Im supprised It worked!! Cost me $377.00 to snake it. he was only here for 1 hr and 16 mins. Read other reviews and Damm! I should have done more research. This company sucks! what a Joke! My plumber friend was out of town but when I told him about BFP's work. He said they screwed me!

Larry J.

I had three plumping issues. he ignored one, charged me $275 to supposedly diagnose the second with no action, and offered to change the flushing handle of my toilet for $350. I changed it for $7.50. This guy was lazy and just didn't want to go the next step.

last time I will call these guys!

Jeremy G.

If it were possible to not leave any stars that's what I would do. We were having plumbing issues with our toilets and sewer water had come up out of our bath tubs. We called Ben Franklin because of convience and I figured it was a reputable company, boy was I wrong. Plumber comes out and he does clear the line for us, told us it was most likely facial wipes my wife had been flushing down the toilet. Simple enough. $289 he was there for about 45 mins. Okay I didnt ask too many questions since there was shit in my bathtubs I would have paid twice that to fix it. My concern is what happened next, he checked our pipes with a camera just to make sure there were no cracked pipes that needed to be fixed, he said there were not but never showed us the video, again not a huge concern at that point. The plumber then told us that he hopes nothing ever goes wrong with our pipes since they are 15 to 18 feet down where the typical house is about 4 to 5 feet.. told us they charge $2500 for every 4 feet if something is wrong. At this point we send him on his merry way. And 6 days later our toilets start acting funny again, they give you a 30 day warranty so we called them back out, again the plumber try's to clear the line and tells us whatever is in there broke his machine and he is unable to clear it. He tells us to call the city to clear the tank. Okay so now we are freaking out, we call the city and they considered it an emergency and were at our house within 2 hours. They were able to clear the tank and tells us they will send someone out to survey the pipes to see the issue and if its on our side or the city's side. Two days later the come out to survey and stick there cameras down there, he tells us there were rocks in our drain that most likely had been put there by a little neighbor kid just messing around. Hmmm all of a sudden our neighborhood kids are putting rocks down our drain right after the plumber has come out, seems like a huge scam to me. The city actually cleared the line for us and he showed us the video of our pipes to assure us no cracks and it was clear. He did specifically tell us that was not something he was supposed to do but he was able to. He also told us our pipes were only a little over 6 feet down. I urge you not to use this company, i have no other explanation as to how those rocks ended up in my drain other than that plumber, if the man working for the city would not have been so helpful and kind we could have been out thousands and thousands of dollars for something the plumber did. We are considering reporting this to the better buisness bureau.

Paul K.

They send you a $25 coupon for a future service call if you've used their service. I called for a service call and was told the $69 service call is waived if I let them do the work. When they did the work I showed the coupon and was told I can't use it because they didn't charge a service call. That's a fraud. You can never use the coupon because they say they're already waiving a fee. By the way, their charges are very high too.

Nathan W.

They are way overpriced. Get other bids. I was in dire need because of slab leak. Couldn't get anyone to come out that same day and I needed someone because it was a rent house and they had been without water for 3 days. They also didn't call for inspection like they said they would and wasted a whole day waiting for one. Also had to cancel wall repairs for next day. Looking at their reviews I don't see how they get any business. I should have looked on Yelp first. Oh well, live and learn.