Benjamin Franklin

Greg S.

Total scam. Told me I had to replace my whole plumbing system for $8k. Called a local plumber cost me less that $100 bucks. Been fine for over a year. Rippoffs. Learned my lesson with the big name businesses. Always shop local small business....

John M.

Absolutely terrible and dishonest service. We called them to help stop 2 toilets from running. They guy told us we needed to buy to entire toilets to fix the issue. I'm not stupid! We also asked if they would diagnose an issue with the water heater. The guy said "We won't touch it because it's out of warranty. He then continued to tell us that we need to maintenance every year. Now, how are we supposed to get them to maintenance after the 2 year warranty runs out? Makes no sense. Next he said "Just run it until it dies without fixing it". What the? Where's the logic in that. Clearly Ben Franklin doesn't understand fixing things. They only want you to buy new things. Times are tough. Apparently Ben Franklin thinks we're all made of money. In addition, they took $69 for that bad advice. Dishonest and crooked business. Will never call them again.

C H.

Around August 2016, I paid $5250 for a tankless water heater. The plumber that installed it did not do it correctly and it DID NOT PASS THE INSPECTION THE FIRST TIME with the City of Fort Worth. Another tech that came to my house was named Wes.
Wes was rude to me several times until I told him to leave my house and out of revenge, he spit wet gum on my porch that I had to clean up. I wrote a review the next day online. The office manager, Courtney called me up very confrontational and very unprofessional. She told me she didn't believe Wes spit gum on my porch and she was very rude. She told me to never call them up for maintenance in the future. She screamed at me on the phone to listen to her and I hung up on her. Then they mailed me a $25 coupon for a future service in the mail. I put it in my recycle bin.

After that, I had to call them up several times for issues with filter system in 2017 and 2018. Each time they came out, I always opened the door and greeted Bo the service tech manager but he was always unfriendly to me. At the end of the service session, I always said "thank you" to him multiple times and all he said was "uh-huh" and didn't even look at me. I had the impression that he didn't like me and was annoyed with me all the time. Not good customer service at all.

Nancy T.

I requested a quote to repair a leak in a roof drain. I described the problem over the phone and was told the initial fee would include a water test. I paid the fee up front. When the technician came out, he told me he would charge me $650 just to tell me how much it would be to fIIx the problem. He did not even do a water test. We refused. When I called to talk to a supervisor, no one returned my call.

Pastor D.

I have no way of knowing if they are good plumbers. I booked online with a 2hr window on the day before Thanksgiving, I received a conformation email that they would be there Friday the day after Thanksgiving. I then received a phone call telling me I would have to put on stand by since they were booked solid. I then received an email stating I would have a plumber out by 5pm with no wording of stand by. At 3pm I received a call that they couldn't make it and my family would have to be without hot water until the next Monday. Now they are promising an appointment at 3 to 5pm Monday. They had better be the best and the cheapest company out there for me to change this review.

An update: The tech that came out, Don was outstanding. He was fast, understanding and was very knowledgeable. The techs won me over but the office staff need to take some courses on customer service. That goes from the call center people all the way to the operations manager.
Because of Don I raise my rating to 3 1/2 stars.

Karen V.

They gave me the $69 free visit but then charged me $285 for a $180 faucet repair job. I will not ever use them again.

N S.

I wish I could put ZERO!! Without a doubt, one of the worst WORST companies that I have ever dealt with and that's saying a lot since I've been a professional Realtor for 23 years. The biggest shysters in the world! Had a water heater problem, venting into the attic that they installed! I called them initially, sent them the inspection result pictures so they would know beforehand what was needed, told me that it was covered and there would be no charge since they did the initial installation. When the technician went to the vacant home and took care of business, called me to let me know there would be a charge of $270.00! He was there ten minutes and just had to put the pipe connection together in the attic since the H20 heater was venting C02 into the attic. He said he used about 4 sheet metal screws to do it. Well as you can imagine I refused to pay it and the "manager" Josh told me that I either had to pay it or they would lien the home. I told him to stuff it! Shysters!! Worst company in the world! Folks, please don't be fooled by this company. NO customer service, ZERO followup on their shoddy work and not a clue on how to treat a customer. By the way, the initial charge to my homeowners to install their gas H20 heater: $1420 for a 50 gallon. Rip off, DO NOT USE THIS COMPANY IN ANY CIRCUMSTANCE. I would hire a bum off the streets with a monkey wrench in his back pocket before I would even think of calling these crooks again. BEWARE!!!

Linda R.

Alie-----The BEST. Upbeat and friendly. Wore carpet protectors on his shoes both visits. Showed me the busted pipe behind the wall to the garden tub. Told me what it would cost to fix. I had already had a competitor come out, and he had cut the dry wall to expose the pipe, so that had already been done. Since I got a better quote from Ale, I chose them. Alie came back out after the weekend, fixed the pipe--again-showed me what he had done to repair the pipe. He cut the edges from around the old pipe and put in a new pipe piece, and secured it. I will never use anyone else but Ben Franklin. Plumbers are a crap shoot, because it is deregulated now. Go with licensed plumbers that are not working off a commision.

Kevin H.

I've used Benjamin Franklin before and the work they do is fine, but their business practices are why I would recommend avoiding them. Technicians seem to provide as little information as possible and offer the highest possible estimates.

I recently received a postcard offering a "FREE SERVICE CALL"- the postcard goes out of its way to explain that the service call fee is waived...but it's only fine print in parentheses at the very bottom of the card that makes clear that this fee is only waived if you have the technician perform work that day...and "Service fee will be waived if work is done at time of call" definitely doesn't make clear that diagnostic work doesn't count.

I just had a technician out to take a look at the hardware in one of my toilets that is acting up, and he was here less than ten minutes. He didn't even really look at the problem, just listened to me and then said he would completely rebuild the inside of the toilet tank and quoted a price of $285. Because I'm not having them do that work today, I paid a $69 service fee for work that they might as well have just done over the phone.

In short, there are plumbers who will do free estimates, but Benjamin Franklin will not only trick customers into paying service fees, but will then highball estimates for repairs without actually diagnosing or explaining problem. Don't call this company.

Space G.

Had Ben the Frank come out here about a month ago.Thats Arlington,TX 76012 so your not confused. My main drain was clogged. Charged $690 to hydro jet it, which if you think about it is really dumb to do. Next day after the drain was cleared Chris shows up for an inspection and tells us drains are badly damaged and it will cost $50k to repair, but he didn't tell us the cost in person. He emailed it to us as he was leaving the door. Within the email were four pictures of the same thing. You would think with all that damage he'd be able to send multiple images of DIFFERENT areas. That's very unprofessional, but what do I know, I'm not a plumber right? Three days later my main was backed up again. I called a different company where two men, no they were superheros which entered my home, they snaked my drain like real men and they worked hard. They then went on to show me the live video of my drain lines, nothing was damaged. I called Benjamin Franklin back for a refund like website said but they told me you only get it back if we send someone out to verify the last guy was wrong. Of course they will say we have damage, I have to "trust" them now?These guys are shady. You guys keep it. The way I see it, my review cost you more than the $690 you robbed me of and the outright lie that I needed $50,000 in repairs. They prey on people that have a lack of knowledge in plumbing.