Benjamin Franklin Plumbing

DeAnna B.

Had them out in Feb to fix a freeze in the drain line under my house. They told me at that time that they needed to replace pipes because they were the wrong size. Since Feb I have nothing but problems with clogged pipes. I have lived in this house for 27 years with only one problem before this. i had them back out in April for a clog that I could not clear. At that time I was told it was just to much to paper in the drain. i now have another clog that I could not clear. Since I've had nothing but problems with the work they did I called out another company only to find out they didn't fix it correctly in Feb. I was not told in April anything about pipes not being installed correctly. I called Benjamin Franklin to find out exactly what was done and was told repeatedly that they stand behind their work and would be happy to look at it again. i already have someone fixing their mess up so I don't know what they think they're going to look at. Plus if you stand behind your work why was it not fixed in April. When I asked this question I was just told ""i you would have told us this was a problem we would have fixed it"" what do you think I was calling you back out for. Plus I did tell them we had had nothing but problem. so there goes the money in Feb plus another 600.00 in April and now another 1100.00 to fix their mistake.

Mona W.

Wish I could give ZERO STARS! I paid 1300 dollars to have my bathtub replumbed(outrageous!!!)
All said and done the plumbing that was installed leaked!!! The young plumber put the overflow gasket in upside down and my basement walls and ceiling are ruined, so the bathtub plumbing cost me thousands!!

Wayne S.

Two guys showed up, and they were pleasant and easy to talk to. However, within 5 minutes of arriving, they said that we had calcium build-up, and that the faucet should be replaced and that they could do it. We said that we wanted to wait to see if we could find an alternative way to fix it because the faucet was only about 6 or 7 years old. Subsequently, we called the manufacturer and got some replacement parts and put them in ourselves for no charge. For the total 25 minutes of time being in the house, they charged us $190.00. This is highway robbery. When we called to dispute the charges as being entirely unreasonable, the manager was extraordinarily rude, condescending, and arrogant. Never again.

Pat S.

Never,Never, Never, again will I get this plumbing company to do anything. With exorbitant prices and disrespect for my home but also to say they would replace my dishwasher after they fixed the pipe behind without charge once the wallboard was put in. Came back the next day and wanted $90.00 to put it back in place. Ruined my carpet by spilling a can of primer and then tracking it and having to replace it all.
Doug Miller very rude on the phone. Get another estimate from another plumber. No respect for the customer with this company.

Susan B.

In a pinch I called Benjamin Franklin Plumbing to clear our drain leading to city sewer. It was on the weekend. The response time was quick. The technicians very nice but clearly uncomfortable when they gave me the quote even asking me if I wanted them to leave. The cost was over $425, 4x what I paid for the same service with Ken-Way. I was in a pickle, which was in no way BF fault, but this company certainly is opportunistic.

The technicians tried hard to justify the quote. BF uses a camera. (so does Ken Way) BF will give you a free jug of something blue to aid in keeping your drain clear. (no thanks) I paid the bill and the men cleared the line.

I called the owner the next business day to discuss a fair price for the service, and he was not having it at all. Told me that no one was holding a gun to my head to accept the service and I knew exactly what the cost would be. All very true, lesson learned.

We now have annual appointment with Ken-Way.

Charlene M.

On February 17, 2020 Repairman Glenn Candler from Benjamin Franklin Misdiagnosed our toilet problem. The Credit card charge was signed for $73 and they Falsafied it and charged the credit card $329.03. Talked to Manager Doug Miller, and he was very rude, said the repairman was not available and had a sick daughter at home. All he replaced was a $4 fill valve!! I would never recommend this place to anyone.

Daniel O.

We found a spot on the ceiling beneath a bathroom. Plumber came out on time and soon and was professional. Said spot was a patch and unrelated to plumbing. Still, suggested tightening toilet above it, putting new wax ring, bolts, supply line, flush device in tank with flapper, and em shutoff. $649 for one hour. Seems very pricy. Company said they charge by the job not the hour and $649 is correct. Maybe that's right but it seems exorbitant. Would not use again.

Sandy S.

UPDATE: I was finally contacted after posting this review. The manager from Benjamin Franklin called and apologized for the problems that we had occurred and said they were planning a meeting to address this issue. He also told me to send him any receipts that we would have to fix the issues (painting and cleaning) and they would reimburse us. We did the initial clean-up to stop the contamination right away but we couldn't paint the basement till later. We sent our receipts over a month ago and haven't heard nothing (01-01-2020).

I had a clogged kitchen sink (disposal issue). I made an appointment since I couldn't be home that afternoon so they came the next morning. The guy who showed up, went immediately to the basement to our kitchen clean-out which was directly below the kitchen sink on the wall. I explained to him what had been happening. We'd lived in this 25 year-old house only a few years. After laying down a sheet on the floor, he got a bucket and some rags and started to twist off the cap on the clean out. A few minutes later, that cap came flying off in his hands and water & gunk came shooting out of the hole. It shot out on the technician, the walls, the floor, everywhere! I didn't expect that and he said that he put too much pressure on the line when he was releasing it (I don't know, that just what he said). Grabbing the bucket & wiping himself down, he got things under control and started to get his machine ready. He put the auger in the pipe. To make a 2 hour ordeal short, he had to go down the line twice and he put his camera in twice to get the job done. The technician was very nice but what I was left with when he drove away and the means that it took, to get my sink unclogged was very ridiculous. I will never call them again. I paid my bill in full (over $300 ) and now, I have to repaint my walls and steam vac my floors. I don't have the original paint as this was painted before we moved in. The technician's magic spray and the Magic Erasers that he said would work, didn't. I'm stuck dealing with a mess, that they created. It's very frustrating that this company creates this kind of a mess and expects their clients to clean up after them. I'd never call them again, I'll call anyone else. I was very disappointed even though I did get my sink unclogged. (9-20-19)

Amanda K.

Had a leak under my sink so I called Benjamin Franklin Plumbing. They came out and spent 45 minutes start to finish (including diagnosis), took out one metal pipe and replaced it with PVC. They charged me $329.03 for 45 minutes of labor and a few PVC pipes. Then sat in my driveway for the next 40 minutes on their phones until about 5:30pm. The work done was fine, but the prices for the time spent and materials is extreme. Will not be calling Benjamin Franklin Plumbing for any future needs.

Ronald P.

Exorbitant prices. They gave me a quote. I honestly had little choice because they were the only ones who had an opening in the afternoon and I had guests staying with me, I had to get it done.

The guy was nice, courteous, I want to make sure that is clear.

But, they charged 260 dollars for about 5 minutes working to clear the basement drain. He said he was going to camera the pipes as part of his spiel but that never happened. He tried to talk me into buying some sort of chemical to keep my pipes clean. I refused, telling him that I was already in shock of what he was charging me.

I was nice but I made it clear that I thought that price was just over the top. He told me ""thats why I'm giving you the bottle of cleaner for free"" and then more explanation about insurance and licenses and other things that supposedly other ""drain cleaning businesses"" don't have to pay for as part of their business expenses. It seemed apparent that he was going well to over explain what he was doing or what extra mile they were doing for us, but honestly, I just didn't see that any of it amounted to justifying what they charged me.

It's an insane amount of money to charge 68 dollar service fee for just coming to the house and another flat fee of ~170 dollars to snake a drain.

I accept that I put myself in that position, but any others out there considering calling them for a blocked drain, you'll be floored by what they will charge you. It's completely unreasonable amount to charge when it's regular business hours, during the day. I can see perhaps a weekend call or emergency after hours, it's reasonable to assume you are going pay a bit more.

So, I believe the work is good, but they will charge you a hell of a lot so just take warning. I think a business can do both, be good at what they do and charge fair prices. It's on me, I could have told them to move on but i needed the help. This is just caveat emptor that they will overcharge you.

I cannot recommend them.