Benjamin Franklin Plumbing

Bob G.

A few years ago, I purchased 2 new Rheem water heaters from BF Plumbing. I paid about 50% more than other plumbers charged and I was even sold an extended warranty that includes a flush every year. We always have to call for the flush and they usually find an excuse not to come. We've had 4 service calls. One unit has been apart twice and parts replaced. The thermostats are useless. The water heats up then the unit shuts off until the water cools down to the point you think you have no hot water. Then when the unit comes on, it heats back up. The water heaters are in the attic and actually work better in the winter. The repairman says that they are energy savers and there's nothing that can be done about the cold showers. DO NOT USE THESE PEOPLE. When the warranty goes away, I'll hire someone else and see if I can find better quality product and service.

Jean Ann T.

We have used Ben Franklin plumbing on several occasions from small problems to replacing hot water heaters. This service call was a leaking bathroom faucet, and Daniel Ruiz did an excellent job and took care of other concerns while he was here. We appreciated his taking time to do a great job.

Christy M.

Quick and reliable and reasonably priced. Arthur F is the best! I would use them again if needed.

Diane R.

The service was prompt. The work was done as defined by Cory. We had no issues. Very courteous and informative.

Enrico J.

I called BFP because we had a gas leak outside the house near the regulator.
The technician was very professional and I think he did a good job fixing the leak.
However, he charged me an arm and a leg to repair 2 gas leaks. He didn't even showed me that it was actually leaking. Leaks were fixed by simply replacing 2 short black iron pipes which I could probably buy from Lowes for less than $40.00. He spent 2 hours testing and fixing the leaks and I got charged $2445.77. He could have gave me a discount by just charging me one leak repair for $882.00 but he didn't because he said that he replaced 2 parts.
I know that he is licensed to repair gas leaks and he also save people from potential fires/death from gas leaks/explosion but at the same time he also kills people like me because he overcharged me.
I would never use their services again.

R Garcia
McKinney, TX

Ann A.

Excellent service and response time from Nicholas. He and Noah worked on an issue reported by a different plumbing company. They did a thorough test for leaks, and I couldn't have been happier with their service.

Ana M.

We had Chuck Smith as our tech. He came out for a kitchen sink repair. He was prompt and professional and gave great advice to help us figure out the best, most cost-effective resolution.

Janice C.

Mr. David Ray with BF came out today at my request to evaluate an alarm that was beeping on my water heater. He took care of the problem effectively and in a timely matter. I have used BF for a few years and they always do excellent work.

Thomas K.

Warning! Warning!
Deceptive and unethical practices ahead!
Plumber came out to replace 2 water supply valves for a washing machine that were leaking, and that were corroded, and I could not remove myself for fear of snapping them off and on a Sunday that would not have gone over well. Plumber showed up on time as promised, and I am thankful for that, note the one star. Explained over the phone to me he might have to cut wall, cut water supply line and replace valves $600. Instead, I got two wrenches, some twisting and 2 -$16 valves, which were not any different than the 2 new ones I had on hand that he told me he couldn't use. The whole job maybe an hour, 40 minutes about just in the truck.
https://www.youtube.com/watch?v=lvHPYsJOijk&ab_channel=RoscoReviews. Watch video of what was done and judge for yourself.
Then I tried to avoid posting this by contacting the only point of contact I had via texting just to see if there was any wiggle, and there's not. Actually no one can help at all, once you agreed to the price, apparently you have sold your soul. This is what happens when you live in an area where the jobs are plentiful and ads on WBAP are expensive. Yes, I called them. Yes, I agreed to the price which again sounded like it was going to be more labor intensive and involve more, or at least different parts. But I know all people / companies make mistakes and I judge on how you address these mistakes. Honestly $25-$50 price reduction would have been all it taken. So, whoever is reading this for BFP if you can say without a doubt what you seen in the video and know that's exactly what was done seems fair, then I guess we are done.
I will try to find a plumbing board of ethics if there is one or reach out to corporate entity if there is one.

Signed.. One Guy and 2 wrenches of my own.

Clint S.

I love our plumber, Jason Holder. He has tons of integrity and character. We really trust him, and he always looks out for us. I can say the same for the owners of this company. So it goes all the way up to the top. I highly recommend this company.