Benjamin Franklin Plumbing

Jay V.

I had BF come to my house to look at a kitchen leak. After showing a picture of the issues occurring in the crawl space they identified the issue and gave three options to make the fix. One option involved getting a masonry person to the house that may save me money due to brick removal needed to get to the leaking drain. Great experience with BF. I will hire them to make the fix once the brick removal is done. Upfront and honest experience. Thanks, David.

Jon B.

Benjamin Franklin Plumbing came out to fix a backed up toilet/tub in our guest bathroom last week. While they did get water flowing again, it was not at a normal pace, and their plumber would not believe my wife when she said she felt there was another clog further down.

Here we are a week later, and despite almost no use, the toilet and tub are clogged again. The company will not come out unless we pay another $230, despite the fact they clearly did not do the job correctly the first time around.

Do not give this shady company your business.

Titus L.

*Buyer beware*

We recently had a sewage back-up late one night in on of our bathrooms & we called Benjamin Franklin Plumbing out to determine the problem. The contractor who came couldn't determine the problem (because it was dark out) but gave us one of 2 scenarios. Since he could not fix the problem he advised that we did not use our water until he was able to come out again 2 DAYS later (he was off the following Monday). This was unacceptable to me because this was an emergency and should have been treated as such by the contractor and Benjamin. He pretty much left it in our lap to arrange an earlier time with Benjamin for a tech to come out if we could not wait for him. Meanwhile we had to stay in a hotel and eventually went with another plumbling company. On top of that Benjamin's services were twice as much as the second plumbing company we chose.

Amanda G.

I called them to reconnect my sink after a remodel and put in a new faucet. They won't estimate over the phone. Guy comes out (he was really nice so those two stars are only because of him) $1100!!!! $250 to silicone the drain basket in the hole...nearly $400 to cut some PVC and move it over a little so the disposal would connect to the new sink hole....omg....called around and literally they are three times higher than anyone else. And since I didnt use them I had to pay an $80 trip fee. I swear they probably just drive around collecting those fees because paying that much is nuts. Call around!!! Dont make the mistake I did. I can only imagine if something big were wrong or needed fixed. To put that $1100 into perspective....my granite to purchase, fabricate, and install $2200.....

Carol M.

We used BF last year to install 4 water heaters in our two homes, the charge was very expensive compared to others, but the service and warrantee convinced us that it was worth it. Fast forward to today and a simple toilet leak.. A call to BF and surprise! They want to rebuild the whole toilet for $485!! Pretty sure we just needed a new seal in the bolt. Our reaction brought the price down to $375 or so. Suffice it to say, we are out the $79 visit fee and we are repairing the toilet ourselves.

We cannot recommend this company for simple repairs.

Linda W.

If I could allot 0 stars to this business, I would. The plumber was 12-13 minutes late. They have an "on time guarantee" that they pay $5 for each minute that the customer is kept waiting. I have been waiting for my check for weeks. The plumber arrived and smelled very smoky. He was wearing booties, but I am not certain that he changed them when he walked in and out of my home. I had a simple toilet repair. The toilet was stopped up (I usually use Drain Dr. who charges a reasonable fee and is in and out quickly. I had a flapper (and the part was sent from the manufacturer) that needed to be installed. Before my arthritis, I could do this easily by myself. In addition, I needed a new handle. The plumber showed me the price list, and I was looking at over $250 in repairs. Ridiculous. This is a rip-off company. I will not use them again. I have called the office asking about the check. They take my number, but I've not had a call returned.

When booking the appointment, they refused to give me a price over the phone. That should have been my first clue. Anytime you see a TV spot advertising a business that offers a customer perk--it should be a warning. I will probably take this to the BBB as deceptive advertising. Run as fast as you can from this business.

The plumber was affable, but spent more time in the truck than he did in my home. Smoking is a nasty habit. He did not have a "handle" on the truck, so he told me he would have to go to Home Depot to buy one. Then he told me the handle was delivered by another truck.

I don't think that it was the plumber's fault. He was just trying to do his job for a less than stellar company. I would call them the dysfunctional plumbers.

Paul K.

Horrible experience. Unfriendly and humorless automaton turned up. Wanted $500 for a '90 minute to two hour job'. $200 of that was for cutting out a 1' x 1' piece of drywall. I asked if I did it myself could I save the 200. "Yes", he said, "but I'm not waiting". "When can you come back?", I asked. "You'll have to call the office". All may be true but his strident unreasonableness was deeply unpleasant. And he clearly didn't give a darn what I did.

I needed the job done quickly so paid my $500 and a day later, I still feel sick about it. I let myself be ripped off and I knew it while it was happening. Shame on me. By the way, the job took 25 minutes.

The only thing these guys have going for them is that they turn up on time. But their business model is clearly; charge as much as we can get away with because we never get a repeat customer.

Stay away from these grubby crooks. They have contempt for their customers so if that's they way they want to run a business, that's their issue.

Kyle S.

I called Benjamin Franklin Plumbing to come out and look at a slow leak in my bathroom and possibly my roof. ( There are pipes in my attic). They guarantee they show up on time, which they did not, but that's not the disappointing part. They sent this very "southern" man to my house who was HIGHLY unfriendly and rude. He didn't introduce himself at all and didn't seem to want to be here. I showed him to the roof leak first. The plumber guy then asked me "If the roof is leaking why'd you call a plumber?" Really? Didn't I explain that before I called? I didn't have a good vibe with the company and after seeing the ratings I feel I'm not alone. I called in to talk to Chuck the manager and he was worse that the plumber. Very rude, and he said his plumber might have had a bad day. Oh well then never mind. After all he had a bad day. Worst Customer Service ever. I asked for the owners name and he told me that the owner was irrelevant. If you have a plumbing problem STAY AWAY from BENJAMIN FRANKLIN.

Anthony S.

Expensive and a total ripoff. I actually first called a friend who was a semi professional - he said that my leak may be caused by damage underneath the home. He didn't have the equipement so then I called Ben franklin guys. He comes in, charges a buttload, but finishes and fixes my toilet.

A couple of months later, my toilet leaks again and I call them - thinking it's covered by the warranyt. It was only a couple of months. I call in the morning at around 10 am and they don't show up until 8 pm the same time. A different plumber from last time comes and tells me it's a different problem and that the warranty is covered. I'm extremely angry because the issue that they bring up was the issue I wanted them to look at originally the first time.

Then they have the audacity to charge me $170 for the visit (instead of the normal $70) because it was marked as an emergency. I paid the money for the visit but didn't pay for them to fix it - I found another cheaper, better plumber. I called HQ the next day and they did return my money (they returned $100 but still charged me for a normal visit). However the credit took about a month to come back and this was only after I called HQ to make sure they refunded my money.

Funny thing was that their customer service actually called me to ask me about them scheduling the repair. I laughed and deleted that voicemail.

Do not trust them. Expensive. Poor service. Plumbers have no authority.

Jo M.

The guy was nice and thorough, but I was very surprised by the cost. It cost $250 for him to tighten a packing nut around a gas fireplace key shutoff valve. They charge by the service, not the time. When he told me how much it would cost to fix, he didn't include the Travel Fee of $60 - another surprise once I got the bill.