Benjamin Franklin Plumbing

Carol V.

Gas line repair done after another plumbing company did work then could not give an assessment of what caused a gas leak when they were done. The workers checked all lines under the house. some were 80 years old. after isolating the leak, they showed photos then explained how to approach repairs and costs step by step. Very experienced, professional and polite.

Mara P.

We had a problem with our tub faucet. The water could not be turned off. The plumber came, the man knew nothing about faucets, said he might be able to fix it after ordering a part and maybe fix it 3 days later. We were charged $99 for him to come and say he didn't know how to fix it. Thanks Benjamin Franklin.

Darkness J.

Tyson Beall came to our home to check our water heater. Tyson was very friendly and profession. He gave us the quotes for our new water heater and explained all the detail very well.

Tyson was extremely friendly and was knowledgeable about the different water heating systems. If we choose to get a new water heater, we hope he returns to do the install.

Mr C.

I called Benjamin Franklin to replace a leaking bibs in the front and back yard.
They had replaced the back yard bib almost five years ago but it was covered by their warranty.
This job was done quickly but the back yard bib was done poorly.
I contacted them about it and they sent someone out the next day and repaired it to my satisfaction.
Bottom line, I've used them twice now and I'm satisfied with the results and the prices they charge. I recommend them.

Roger C.
Mansfield Tx

Carolyn E.

Billy Cates and Hunter Bailey were super professional and personable. We had used Billy before so we were not surprised by his work ethic. The water line in the kitchen wall split on Christmas Eve. I called Benjamin Franklin shortly after we stopped the water flow and shut off the water. We were scheduled for Monday with a maybe for Sunday afternoon. Billy answered all our questions without hesitation explaining the issues, materials used, warranty for repair and situations in layman terms.

Tyler H.

So I have a broken line and they came over to see what was going on. A lot of problems are going on but we paid for him to stop the leaks from the pipes underneath the sink. Put all new piping in and still he didn't even go back to make sure it wouldn't leak and yep it still leaking from the pipe. So I don't know but if you can't even put together PVC pipe properly shouldn't be a plumber. I even asked him to check before he left that it wouldn't leak and he definitely didn't so pretty upset with very unprofessional. He even had an attitude towards us at one point just basically threatening to just leave after I said I would have someone come and give us another after he told us to fix everything it would be 25,000$ of course I'm going to get another quote so him threatening after I said that very unprofessional

Glen F.

*** UPDATE *** The office manager called me, and was very set on trying to "educate me" on how his practices were ethical, and defend his company. If I could give negative stars after that interaction I would. At the end of the day, these guys are rip off artist, don't use them. ***** End Update *****

I had a slow flushing toilet, I called them to come out. The guy who came was very professional. However, he quoted $180 to fix the toilet, and he said that if Auging it didn't work then it would be $680 to pull the toilet. He attempted to Auger the toilet and didn't get any results. So then we began to talk about other options, he then informed that he would charge me for the both the $180 attempt and $680 attempt even though $180 did not actually work. At that point, I paid him $180 and asked him to leave. Basically they came into my home and ripped me off. Had I used any other plumber, they would have charged me the hourly rate, and not left until the job was done. Do Not Call these guys unless you want to get ripped off. FYI... I went to home depot, purchased a 6 ft Auger ($70), and got the weak flush fixed myself.

Rod M.

The sent someone out that was rude and telling us we needed services that we did not need, he lost his temper and was homophobic, fortunately anther company came out the same day and correctly diagnosed the issue with great compassion. Use Mansfied plumbing instead of Benjamin!

Judith L.

Extremely rude! Over the phone I was told I needed all the plumbing in my house replaced. The cost $50-60,000 .... Without checking with a camera or anything. Call another plumber $150 and NO problem clearing our drain

Floyd B.

They stood us up for our appointment and didn't even bother to call, we had to call them. We asked when they could come and were made to feel as if our request wasn't a priority because all that we were looking to do was have our kitchen sink replaced.