Benjamin Franklin Plumbing

Rusty G.

I have had several repairs from Ben Franklin and they have done quality work. Once fixed a shower faucet we thought was a goner. We have vintage Moen vanity faucets they could not get the cartridges out of to rebuild so we passed on fixing them. They replaced a kitchen faucet for us at our old home and when it developed a manufacturer warranty covered tubing leak more than a year later they replaced it without a labor charge. We are Ben Franklin Society members. As others have stated, the pricing is expensive, but highly qualified, drug tested, background checked employees are all they hire. I found them comparable in price to Lee Company which has similar hiring practices, but prefer not to use Gov. Bill Lee's company. Can't speak to why other plumbers may be cheaper, but Ben Franklin never leaves me waiting long for a service call and I trust my house isn't going to have residual damage caused by shoddy work.

Alton D.

Two years ago we got some old pipes replaced under the house. Ben Franklin did a great job. A few months ago we had a problem with the flushing mechanism of the commode. I called Ben Franklin. Their truck came quickly. The problem was simply a rubber gasket that had to be replaced. This was a new type and I was not sure how to do it. They charged me 168 dollars for this! Partly my fault for not trying to do this myself. But I will never use them again!!!

Richard W.

Today I called Ben Franklin Plumbing to schedule some one of their professional to come by and take a look at a possible leak. I first talked to Tammy and she was excellent on getting my information and update this information. Then she said that they could send out one their professionals later today, which I thought was Great. I figured I would have to wait a day or so. she said they could be there around 2 to 4 this afternoon. I said, ok. 45 minutes goes by and Tammy called back and said they had a professional in the area and was getting done early, could he come on over, I said that would be great. Caleb was the professional that came by(he and another person came here sometime back and installed a Water Heater). So,it was great that to meet him again along with his partner Brett. Well, they looked for the problem and found that I had a leak in the waterline and mentioned that they would have to repair it, because it was probably galvanized piping and they would replace it with a much better line that last a longer time. He said that I would have to talk to a plumbing advisor (Jeff Jones) to see what all would have to be done. Jeff came by and was very professional and knowledgeable, as Caleb and Brett were. I have to say every time a plumbing problems come up, I can rely on ALL the Professionals at Ben Franklin Plumbing. This company is one of the BEST if NOT the BEST in Plumbing. Thank you Ben Franklin Plumbing.

Louise W.

Gouge prices and trying to sell you more stuff. I couldn't wait for them to leave plus they broke one of my sinks. Do not hire them!

Rob M.

We had a leaky shower and the cartridge needed to be replaced. I was going to do it myself but unfortunately the pressure balance cartridge was impossible to find. The part had been discontinued so even the manufacturer couldn't help me. I spent two weeks contacting plumbing supply stores and was about ready to give up and have the whole valve replaced --which requires cutting through the adjacent wall and very costly. On a recommendation, I called BFP as a last ditch effort. The plumber, aptly named ""Ben"" came out and looked at the part. He took a picture of the cartridge and sent it to their office. A few minutes later, Voila! They had the part and minutes later, it was dropped off at our house. I was very confident that Ben really knew what he was doing, so instead of doing the job myself, I had him do it. And I'm glad I did! He did an excellent job installing the cartridge and new trim I had previously purchased. The price for the work was reasonable as well.

I own multiple rental properties in the Franklin area, and I will now make BFP my go-to plumber in the event a repair is needed.

Thanks guys!

Abbie B.

Way over priced for the services received. I have used other plumbers in the area before for comparison. Based off a home inspection I had to call a licensed plumber. Ben Franklin came out and determined all that was needed was to tighten my toilet seat lid and a sink faucet. This cost $188. For reference, I used a different plumbing company a month before to replace a water pressure valve and a garbage disposal (2hrs worth of work) for less than $250. However, I will say that I would give the company 5 stars for customer service and timeliness. I was able to get someone out the same day. They were nothing but great the entire time. Upon learning that I was unhappy with the cost of the services, they did call and refund a portion of the amount.

Steve F.

We recently purchased a home in Franklin and had several plumbing companies out to give bids. Ben Franklin dispatched Daniel out to our home to give us an estimate on replacing the main sewer line and putting in a tankless water heater. BFP beat the other bids by far.

We were living out of state during the project, and not being there, I felt anxious about not being able to oversee the project, but Daniel kept me so informed by phone calls, texts, and even sending pictures along the way. I believed when I hired BFP that we would be in good hands, and Daniel and the crew delivered. I had a few other projects going on at the house while BFP were working. Another company hit the water line, and Daniel and his crew were able to repair the pipe right away. I needed to be able to have hot water and have the sewer line ready to go by the time we moved in, and all of the work was done in time.

I can not recommend Ben Franklin Plumbing high enough. They want above and beyond my expectations. From Daniel, to Brad, Jan and Tammy in the office, Essex and Jack doing work out at our house, they all are top notch.

Jonathan S.

Great customer service and even better communication from the beginning. Ben was the on-site technician who was very knowledge and laid out a plan with options on how to fix the initial issue. Highly recommended - 5 stars!

Phil M.

Very good customer service and Work. They were clean, professional and did a very nice job installing a sink in my garage. Response time was excellent and getting the work done was quick. I would give five stars if the price wasn't so high but if you're looking for the job done right and want a professional job without any fuss definitely give them a call.

Chan M.

Work was done in a timely manner and the tech was very professional, but the charges were extremely, extremely expensive. He was there about an hour and installed a kitchen faucet (15 minutes) and changed out a kitchen sink drain basket (30 minutes) and the bill was over $500. I mean $500 per hour for a plumber!!! We should have all skipped college and been plumbers, but I bet this journeyman only get about $30 an hour of what Benjamin Franklin charges. Anyway, kudos to the tech who did the good work, but bad, BAD for holding up my 86 year old mother.