Benjamin Franklin Plumbing

George H.

if zero stars could be awarded that's what you would be getting. It's always great to see a business price gouge the elderly you invoiced an 80 year old woman $87 to show up and then $432 for a gasket for her toilet that cost $7.92 at Home Depot. As I can see, my 80 year old mother-in-law is not the only victim in this case. And since there are more reviews showing the same scenario, the local news is about to make you famous.

Judy C.

***reply to Hallam*** Wasn't it you that called me and wanted me to """"update my review"""" to say that the installer was courteous, on time etc... I did because he was. But your 100% satisfaction guarantee is that if the customer isn't happy, you will just undo all the work that was completed. So my wife, my 6 month old and myself would have to deal with no hot water until someone else could get out. That's just undoing the work because the customer isn't happy, that's not customer satisfaction. Yes you sent out a $125 gift card for future work (not 250), which I told you on the phone that I would not use. It has actually been thrown away. You sent out a Cracker Barrel gift card, not Panera, but that was thrown out as well. You cannot accept the fact that I was just not satisfied and overall was disappointed.

Archana G.

We had communication issue on both sides after the initial repair. I screen my calls and did not get the phone calls. Today the Benjamin Franklin team came out and did find a crack in the pipe that was missed the first go around. They replaced the copper and did a professional repair. I may add that I have used plumbers in the past that would have not cared about a mistake. All companies have mistakes now and then and it is the way they correct things that set good companies from bad ones. Benjamin Franklin was determined to make things right. I am now happy and will go back to Benjamin Franklin for my plumbing needs.

Ryan M.

Hallam is the most respectful person. He has been working in my 60+ year old home on several occasions and we have always been more than satisfied with his work, service, explanations and advice. People who complain about the price don't get it how hard a job being a plumber is.

Ruff 8.

I hired Benjamin Franklin to install a water heater in a home I bought in December of 2015. After a time I began to notice the floor around the water heater warping. I called Benjamin Franklin in October of 2017 to do a check on the water heater, and a few other minor issues (washers at faucets, things like that). The two gentlemen who came were friendly and respectful. They took off the door to the water heater, looked it over and said what a good job that installation had been and that everything was fine. I voiced my concern about leaks under the house (my son has a mold problem at his house because of a water heater improperly installed) and asked if they would check under the house for any problems.They came back saying everything looked fine (and that there were a lot of spiders under there). I was charged $372.00 for the minor repairs and they left. And my floor continued to warp. So I called a new plumber for a second opinion. These gentlemen came. They were friendly and respectful. They took off the door to the water heater and showed me within minutes that I had a leak under the house. They showed me where it was rotting my floor away. They also showed me that the water heater had been installed with a pipe that was too long and that when the access door was on, it was pressing on this pipe, which may very well have been the pressure that caused the leak. They had me listen to the hiss that was audible as the water sprayed out. Then they went under the house. They came back with pictures on a cell phone showing me the leak - and the very wet wood under my very heavy water heater. They gave me an estimate of $254.70 to fix the leak under the house and the pipe that had been improperly installed at the water heater. So, it cost more to have Benjamin Franklin NOT fix it the problem in October 2017 than what it cost to have the new plumbers fix it today. If you choose Benjamin Franklin Plumbing I hope you have better service than I had. I will not be calling them again.

Bobby P.

What a relief to see professionalism when you have to call a service company. John did a great job and explained everything. Thank you guys. I will recommend you.

Lindsey S.

Way too over priced. Try Crown Plumbing if I was you. Charged less than half the price.

Aaron L.

Just a terrible experience all around. The drip pan on my water heater constantly had water in it after I replaced the elements. I presumed it was a faulty pressure release valve. I agreed to pay the """"emergency"""" rate to have someone come out at 9 pm on a Sunday evening. The tech arrived promptly. He brought no tools, except for a knife, into the house and proceeded to unscrew the panels covering the elements with said knife, scratching the water heater in the process. No leaks there, so I was told that the water heater itself was cracked and needed to be replaced. The quote was for well over $1,000. The unit was under parts warranty, so I declined the service until I could speak with the manufacturer about the warranty. The tech pulls out his tablet to charge me for the call. Says there will be a 4% service charge for using a credit card, to which I agree. I then look at the bill on his tablet and he's got the 4% service charge (the emergency call was around $100) listed as a $40 charge. I tried to explain that this was a 40% fee and was incorrect, but he runs the """"math"""" again and says the credit card fee is $40. I had to go grab a calculator and physically show him the numbers before he agreed to only charge $4. Imagine someone standing in your living room at 10 pm trying to charge you a 40% fee for using a credit card. Had I not been able to convince him that his math was wrong, I suppose I would have just paid the $40 extra and disputed the charge at a later date. In his defense, he was very polite throughout the interaction. In the end, the water heater had a faulty pressure relief valve ($15 part) and didn't need to be replaced after all. Rheem, the water heater manufacturer, had another plumbing service come out and fix the unit for a grand total of $35 (less than the """"credit card fee""""!) It has worked perfectly ever since. I called Benjamin Franklin 4 times to try and explain the situation and avail of their """"100% Satisfaction Guarantee"""". Each time I was greeted amicably, told that they were aware of the issue, were reviewing it, and would call me back the next day. Not once did they call me back. So, in the end, I paid over $100 for a Benjamin Franklin plumber to scratch my water heater with a knife, incorrectly diagnose the problem, and demand a 40% service fee for using a credit card. I then tried to resolve the situation privately and was brushed off, despite a """"100% Satisfaction Guarantee"""" that apparently means nothing in reality. My advice: Take your business elsewhere; at the very least, proceed with caution when using Benjamin Franklin.

May M.

Very easy to schedule an appointment. The service technician was on time. Several options were presented for the service I needed. The workmanship was excellent. Prices may be higher than other plumbers, but the peace of mind and high quality workmanship is worth it.

Jeff G.

The """"unethical"""" plumber.I wish there was a """"0"""" star rating. They installed a damaged...fell off a truck damaged water heater under my house and said NOTHING of the damage. I saw it the following weekend when I went under the house to look at it. Neither the tech or Quinton who inspected the job said anything to us. I called to complain and was told they would have to come look at it which they did one day and replaced it the next. My time I had to take off work those 2 days, my gas $ and the extra 50 gallons of water to refill it meant nothing to them when I asked for some form of compensation. Sandra told me they made it right and that I was beligerant! Their tech supervisor James is a total jerk...very argumentative and refused to answer simple questions like, why did they originally install a commercial grade heater and the replacement said residential on it. He told me that it must have been a mistake but he would go get a commercial grade and charge me the difference...wtf! The day before he said I would be getting the same unit. He also ripped vinyl siding away from my house getting out of the crawl space, but that means nothing to them either. Point is if this was an honest company I would have been informed of the damage before the 1st install. Very shady and unethical company...STAY AWAY FROM BEN FRANKLIN PLUMBING IN GREENVILLE SC I wish there was a place to post photos!