Benjamin Franklin Plumbing

Timothy B.

I was very happy with the service I received. I just needed a vanity water valve installed but it was in too small an area for me to do it. The fella came out and put it in in a jiffy and was very pleasant. Market price.

Jody G.

I had a laundry list of items to get done after the purchase of our new home. While the tech was here, we found more items that needed done. He got everything done and the price was surprisingly great!

Cristina R.

They came to fix a faucet and didn't check to see if it was working properly after it was done. Once the bathtub was used for the first time, it leaked through the garage ceiling. They had a company come to clean and dry the leakage. After, they decide to paint the ceiling themselves. It looked terrible, had to call the cleaning company one more time to repaint. I am wondering if someday I will find mold in the walls...

Andrew B.

Very disappointed in this place. I would suggest NOT to even call them. My girlfriends water heater wasn't working. She called this place. They came for 5 minutes and quoted her an outrageous price for a water heater. Over $2,200. Obviously she declined service from them. They then have the nerve to charge her $59 for showing up. Outraging in my opinion.
I may start a business and just quote outrageous quotes and then charge 59 bucks for a 5 minute visit and quote.
I do not recommend this company whatsoever.

Lin W.

We had a toilet replaced, a couple cheap parts replaced under sink and a new stopper put in for $600. The guy left twice to go to home depot for a part. Was gone an hour each time. When he left we had a leak under our sink, the toilet was not flush with the floor and I had to clean up after him.

Have called back and they are suppose to come out and correct. Beware.

Update- They did come back and fix the mistake satisfactorily. Changing to 3 stars.

John T.

We had a wonderful experience with this company. Water heater leaking in our top floor. They came out immediately to drain it and replace. One technician did all the work. Very fair price, great service, and good advice. We will never use another plumber!

Suzanne K.

I made an appointment for today (Saturday). I needed 40 minutes notice so that I could drive to the location that needed to be serviced. The operator when I called said that she could not give me a time, but that it would probably be early afternoon. I received a call at 8:30 am from the plumber asking me if I was available. This is an hour before they even opened. Needless to say, I was having breakfast and my teleportation machine was on the fritz, so I never got to have my appointment. The only service I'm willing to sit around all day for is a cable provider. Especially in a house with no running water.

Susan T.

We needed our icemaker hooked up to our refrigerator, so we called Benjamin Franklin Plumbing. We live in a condo complex and were glad to hear that they were familiar with our complex. We scheduled a plumber to come out. He let us know that he'd have to come back because he would have to shut off the water. (This first visit went fine, though we were charged for it, even though he didn't do anything. I do wish he had thought to turn off the water for the first visit so that we wouldn't be charged twice).

The second visit was the nightmare. Benjamin Franklin never called us to schedule a visit. We found out that they were coming when we got a notice from our condo complex that our water was being shut off. They scheduled a time when I wasn't around. They let themselves into my house, apparently claiming that they had set up an appointment with us. We never got an estimate, but they were speedy about asking for payment afterwards.

When I got home, I found solder in the garbage disposal, the oven had been pulled out and not put back in, and I had to reconnect a drain stop myself. This was absolutely the worst experience I've had with a plumbing company.

Kathryn C.

This company is fantastic! They are honest, professional and efficient....they showed up when they said they would and the serviceman could not have been any more capable and professional. I highly recommend this plumbing company and will call them again should the need arise.

Jeff S.

I have used them multiple times now, and we have always been happy with the service and professionalism. I feel like I can trust the people that come to the house and have never felt like they are trying to upcharge me. We had an issue with a water line that they fixed about 18 months ago, and when they came back, they did not charge me for the repairs. It was above and beyond what they needed to do, and was greatly appreciated. I will continue to use them for all of our plumbing needs and would recommend them to others.